Can Disney arbitrarily reassign you to a different resort on check-in?

[spiceycat]

don't think MS does overbook.

some of the problem is at 60 days when CRO becomes involve. MS always calls CRO to make sure the room they are trying to give a member is still available. if it is you get it.

CRO does not seem to be able to communicate among themselves much less with MS.

of course also if 2 or more CM are trying to book the same room and it tells them both it is available (which it is) and they both take it at the same time.

think you would get overbooking. the difference between dvc and wdw resorts - dvc tries to tell you before hand mostly. wdw resorts wait until you get there.

 

[paulh]

we were booked one xmas(DVC) at boardwalk,we picked it so we could walk to and from epcot/use monarail to MK and be close to MGM
We got to room and and it reaked of rancid smoke,weere all non smokers and had requested a non smoking room(days of smoking and non smoking)
Whent back to front desk and refused room due to ashmatic child. everware was full and they offered us OKW but we explained our reasons for being at boardwalk,after a while they came back with us staying in Concierge.at time didnt even know Concierge was,told them as long as a fridge and toaster in room we would be happy
They told us the would put them in and they assured us we would be happy
God was it great 12 night of Concierge was bliss,
Think it should have cost over $5,000 just our points for the studio
All i would say is if you have problems with room never get abusive aor angry.be polite and curtius and you would be amazed what help you will get in return
Paulh

 

[tripletvan]

Now I hate to burst any ones bubble but how many DVC families do you know, I mean families with seperate contracts? We total five and one is my cousin who happens to have over 800.Now if this is a "rare" instance that at least three contracts have beeen "Walked" over. HMMMM now three out of five seems to be a bit more than rare. Oh and Surprise twice it happened at our homes at BW. Now I know DVC themselves keep a portion for their own but twice there were rather large seminars which were going on at the same time.
So 2 +2 doesn't always equal 3. After ten years we have seen the good the bad and the magical!

 

[spiceycat]

Now I hate to burst any ones bubble but how many DVC families do you know, I mean families with seperate contracts? We total five and one is my cousin who happens to have over 800.Now if this is a "rare" instance that at least three contracts have beeen "Walked" over. HMMMM now three out of five seems to be a bit more than rare. Oh and Surprise twice it happened at our homes at BW. Now I know DVC themselves keep a portion for their own but twice there were rather large seminars which were going on at the same time.
So 2 +2 doesn't always equal 3. After ten years we have seen the good the bad and the magical!

sorry don't understand

are you talking contracts (membership) that are missing.

or times you were moved by disney to someother resort?

 

[DisDaydreamer]

I don't know for sure, but I believe the legal restriction is they can't over-SELL. They can't sell more points for a particular UY than they have room-nights available.

A classic example is SSR currently. SSR was sold out, but suddenly there are additional SSR points being sold. Why? Answer: THV is coming on line -- 60 more villas = 21,900 room-nights per year X however many points per night.

But overbooking could certainly occur during any given period. Most hotels will overbook if they can, because they expect some breakage -- people with reservations not showing up. As others have mentioned, overbooking could also occur if there were some operational problem that took a block of rooms out of inventory for some period of time.

I do understand the fact that hotels overbook.. they are not booking owners. I do not think a timeshare is allowed to overbook. Certainly there are circumstances that make it allowable, but I am pretty sure timeshares cannot overbook for no good reason. This is not a hotel... it is an owner shared property... and cannot be overbooked without acceptable cause.

Still, I am not an expert...

 

[tripletvan]

I am talking 5 families which means five individual DVC memberships.My DM.Mine.DB and two cousins who all have our own. We try to have family reunions as much as possible.

 

[fatfish]

A few years ago when my sister had a CRO ressie, she was "walked" to the Grand Floridian. She did not mind at all.....

 

[Dean]

There have been instances reported for DVC. One was due to overbooking but apparently unintended a few years ago at BCV. There was he recent AKV concierge incident where people were moved to SSR mostly. DVC does reserve the right to substitute comparable accommodations I believe.

 

[Paging Tom Morrow]

When DW and I stayed at BWV a few years back, we discovered a major mold issue in the bathroom and called the front desk for a new room. We were told that there were no other rooms available and that we could either stay in our assigned room or move to SSR.

I "politely" refused and insisted on talking with management. After about 30 minutes the manager agreed to bump a CRO customer to another resort and place us in "their" room. The couple that got bumped was offered their choice of BW, BC, YC, Poly or CR. They took YC concierge, which made us very jealous.....

 

[JimMIA]

I do understand the fact that hotels overbook.. they are not booking owners. I do not think a timeshare is allowed to overbook. Certainly there are circumstances that make it allowable, but I am pretty sure timeshares cannot overbook for no good reason. This is not a hotel... it is an owner shared property... and cannot be overbooked without acceptable cause.

Still, I am not an expert...

Rob, I don't think MS actually overbooks, because they have to have not only an available villa, but a villa which is available on points. If all available points ressies for your dates have been taken, MS doesn't have any availability although there may be plenty of cash availability. We see those threads weekly here.

However, CRO probably ends up making a considerable percentage of all DVC villa ressies because of exchanging out, breakage, etc, etc.

To me, the concern would be where the loyalties lie in a situation where there is an overbooking. At OKW and SSR, I'd feel pretty comfortable that the managers might have a vested interest in taking care of an owner.

However, when the ressie is for one of the hotel resorts...and the hotel controls the front desk...and the hotel's management is evaluated on their hotel bottom line...I have less confidence. All of the problems I have seen have occurred where DVC is attached to an existing hotel, and that raises the question of who those managements are really looking out for...or taking advantage of.

As we said at the outset, this is an occasional problem, not something that happens every week.

 

[DisDaydreamer]

Rob, I don't think MS actually overbooks, because they have to have not only an available villa, but a villa which is available on points. If all available points ressies for your dates have been taken, MS doesn't have any availability although there may be plenty of cash availability. We see those threads weekly here.

However, CRO probably ends up making a considerable percentage of all DVC villa ressies because of exchanging out, breakage, etc, etc.

To me, the concern would be where the loyalties lie in a situation where there is an overbooking. At OKW and SSR, I'd feel pretty comfortable that the managers might have a vested interest in taking care of an owner.

However, when the ressie is for one of the hotel resorts...and the hotel controls the front desk...and the hotel's management is evaluated on their hotel bottom line...I have less confidence. All of the problems I have seen have occurred where DVC is attached to an existing hotel, and that raises the question of who those managements are really looking out for...or taking advantage of.

As we said at the outset, this is an occasional problem, not something that happens every week.

I appreciate your explanation... and I accept that this is just an occasional problem, And maybe CRO is the cause of the problem... Still, this is a timeshare, and I think that Florida law does not allow an overbooking in timeshares.

An overbooking being... a booking that is knowingly beyond the points available.

If I am wrong, I hope someone will enlighten me...

This is one of those areas that goes well beyond my expertise.... So I am careful to not be too sure...

Hope someone with expertise can help me understand.

People don't get me wrong... Jim is Probably my first and foremost authority on wildlife.

I totally respect Jim.

 

[Dean]

I appreciate your explanation... and I accept that this is just an occasional problem, And maybe CRO is the cause of the problem... Still, this is a timeshare, and I think that Florida law does not allow an overbooking in timeshares.

The only law is in overselling, not overbooking.