Our Directv receiver finally died after 5 years of use! The access card kept on dying, and we had to call for readjustments all the time.
Anyway, DH calls and complains again (the fifth time). The first tier of customer service folks are just reading from thier script, so they aren't that helpful. (anything off the norm, they aren't trained for so they don't know)
So DH gets the supervisor on the line. They wind up offering him the TIVO/ or DVR receiver for free because we've been customers forever!
So what do I need to know? How do I work it? It is hard?
Thanks!
Anyway, DH calls and complains again (the fifth time). The first tier of customer service folks are just reading from thier script, so they aren't that helpful. (anything off the norm, they aren't trained for so they don't know)
So DH gets the supervisor on the line. They wind up offering him the TIVO/ or DVR receiver for free because we've been customers forever!
So what do I need to know? How do I work it? It is hard?
Thanks!