Calling IPO for ADRs ...

[arbonnette]

I just had to post my experience with calling IPO to try to get my preferred ADRs. We are staying at the GF RPC 02/04 - 02/10, and today is the 180 day mark for us ...

What transpired is below ...

So I sent an e-mail to IPO with my ADRs on Monday evening. Yesterday afternoon I called IPO because I wanted to check to make sure they would make them today, and I knew I was cutting it close with the e-mail. I could not wait on hold, so I left a message. I was on hold with IPO again today for 60 minutes. Gave up. Called back just now, and got through. Spoke with Germaine (spelling?!). Explained situation. Got put on hold for 5 minutes. Came back. Asked for e-mail address. Got put on hold for another few minutes. Came back. Said she found e-mail. Put me on hold for another 5 mionutes to go print the e-mail. Came back and said "Let me see what day we can start booking for you." Now, I had already said when I first got on the phone that today is my 180-day mark. I replied with "I believe it is today." DEAD SILENCE. So after several minutes of saying nothing, she tells me that she can only book 1900 Park Fare, Spoodles, and Ohana today and that everything would not be able to be book 'til the 11th. (We will be there from 02/04-02/10). So I said what about CRT? That is on my list. DEAD SILENCE. (Btw, she is looking at the print out of my e-mail so she has all my information right in front of her.) I was really trying to be patient and not condescending at this point and I tell her I was under the impression that because I am staying at a Disney resort, I can book ADRs 180 days out for up to 10 days. She cuts me off and says I need to be "updated" regarding their policy and that 1900 PF, Spoodles, and Ohana can be booked 190 days ahead and that the rest can be booked on the 11th (which includes Fantasmic package and Narcoosee's and Wonderland Tea Party). I say again, "What about CRT?!" I get put on hold for 10 minutes. When she comes back, she says the reservation system "let her put in all my dates" and that she will book them and e-mail me back. I asked when I could expect the e-mail and she said," Well, I have to enter your information. It might take a while." At that point I thanked her for her time, and told her I would look forward to the e-mail because we didn't get CRT last December, and I am really hoping to get it for DD this time around ...
I know I took a chance by not booking myself, and I learned my lesson, but I jsut cannot believe this woman did not know what she was talking about!!! Rates keep going up and service seems to be declining all the time!!! (Sigh.)

Thanks everyone for reading my rant. Now I am "hoping" to get my e-mail with confirmation numbers later today ...

 

[peter1706]

Unfortunately your experience is not uncommon.
I know just what you mean about the "silence" you are given when you ask a question. After a while I have to say "hello, are you there?".

I've also stayed on hold for 20 minutes before hanging up and trying another time. Some of the attitudes are not very nice at all.

I asked them to order something for my room and they gave me a phone number to call to do it myself.
It is pretty sad.

 

[4littleboys]

Trying to keep up here...what/who is IPO?

 

[peter1706]

Itinerary Planning Office . When you stay concierge or club level they assist you with planning. ...they should at least.

 

[4littleboys]

Thank you - I see why that would be frustrating. You are paying good money for the service.