It's been over a year since I have been using the new
DAS system and wanted to report on the subsequent three interviews I have had with CM's since the initial one in July of 2024. I was pleasantly surprised that the wait times had decreased significantly, as the first time my wait to speak with a CM was rather lengthy. The subsequent two renewals involved less than five minutes of waiting and less than five minutes for renewal.In both cases the CM's started by confirming the renewal process and asking what my needs were. I briefly reiterated what I had told the original CM back in July of 2024, and was quickly approved, and the process was over. The two individuals were pleasant, and supportive from the start with less than one minutes of questioning. Recently, the latest interview was different. Perhaps because the renewal is now one year for Magic Key holders they want to scrutinze individuals more, or also likely, it is solely based on the individual conducting the interview. The CM while friendly was kept repeating the questions and I answered trutfully as I had before and as she asked the same question I gave the same answer. I can't same I find this pleasant, and in any situation I find myself being asked the same thing over and over, I take it to mean the person is simply waiting to get the answer back that they want, like a child. This game went on for about ten minutes, and I went out of my way to expand my answers, emphasizing the safety issues; also pushing back on the ridiculous alternative option of having to explain yourself and each ride and come back later. Finally, she triggered the intervention of an additional team member coming in. This person had a fancy title, I forgot it, but this individual merely seemed like a supervisor. This was the first time an additional person had been called into the interview. She specifically asked if I was given accommodations in other environments, a new question for me. I again answered truthfully, and that I think was the end of the process, and she then approved me. All in all I want to say it was about ten minutes to wait, and fifteen minutes for the process. Once the supervisor cleared me the other CM was pleasant and expedited the rest of the process and provided some additional information, including the year long status for Magic Key Holders. I was a bit flustered but relieved. In the end, I get it. The DAS service is superior to the Lighting Lane Pass, which is 30-40 bucks a person a day. It is on par with the Premiere Lighting Pass, which is I think $400 a day per person. So, this is an incredible value and privilege
Disneyland is offering specific people at no cost. I can honestly said without it that my family would not be able to enjoy the park, or most of the rides without it. I am even more relieved I will not have to go through the process again for a year. I thought this update would be helpful, and hopefully as the new system evolves they don't throw anymore wrenches in the system. I will emphasize I was calm, polite, respecful, and maintained my patience the entire time, a challenge, and suggest everyone do the same. It was loud in in their office and I could tell she was distracted, and in a less pleasant environment then I was. In the end it worked out for me. Best of luck to others.
