Called for ADR: great CM b/c of survey?

[jpeka65844]

I just called to add an ADR for our December trip. The CM was wonderful: helpful, making sure I had ressies for MVMCP and CP while I was there and making sure I knew about the Tonga Toast (our ADR was for Kona Cafe).

I had elected in the automated menu beforehand to take the survey. Do the CM's KNOW you've chosen to take the survey when they answer your call? Do they pour it on b/c they know you're about to rate their service? Do you think it gets you through faster? I'd like to think not but just curious......It did say "We are experiencing high call volume" but my call was answered almost immediately (just had to wait for about the last 32 bars of "Spoonful of Sugar").

Any thoughts?



Denice T.
Olathe, KS

 

[AllyGirl_79]

I think every time I've called for the last three years - and I make a lot of calls for my own trips and those of family and friends - I've been asked to take the survey. And I have had every length of wait time, CMs of vastly different quality, and different levels of success with whatever I had called for at the time.

So, I'd wager that it doesn't make any difference. I don't know that the CM can tell, but I bet they assume everyone will get the survey option. Whether they complete the survey is another matter.

 

[juligrl]

Why am I thinking that every time I've called it asks me to please stay on the line after the call to take a short survey. I don't have to select anything, just don't hang up after CM does. I don't remember having an option to choose (ex. press 1 to take the survey, press 2 to decline) to take the survey. Am I missing something?

 

[Piecey]

It used to ask me if I wanted to.. now it just says please stay on the line to take the survey after the call.

 

[simonkodousek]

This question is very difficult for me to answer because I am always chosen to participate in the survey. I have got excellent CM's and terrible CM's. I guess it is just a random draw.