Last June, my family booked the HA cabana (#1) and for what it cost us, I was also disappointed in the service. When we checked in, the 2 people at the check in booth seemed completely uninterested in us. We were basically waved aside and were given verbal directions on where to find the cabana. Dad had a scooter, so we were told we couldn't be driven there. I understand this, but an escort would've been nice. Then a storm rolled in, completely washing out the day, and by lunch time, a CM arrived to tell us they would give us a 50% discount. It was wet and miserable, the beach was unusable, and we were basically huddled inside to keep dry. My parents loved the privacy and the space, which made me more upset that the weather ruined the day. We never saw another CM; I think they should have just refunded the cost and closed them down. Or at the least check in with us often with fresh and dry towels, water, and snacks. Any added gratuity was ridiculous for almost no service.
When I go again with my parents, I would book again for everything but the service. Otherwise, for young and able bodied adults, I didn't find it worth the price.