BWV-Dirty Room AGAIN

[Rozzie]

I also disagree with the wiping up grime or throwing out old food myself and it's not from a being grossed out stand point. We pay for our rooms through our initial purchase and dues and it is DVC's responsibility to provide us with a thoroughly clean room upon check-in. I think if we keep accepting the housekeeping being done halfway we are just adding to the problem, not helping address it.

sorry Oreo, but I am not about to waste 2 hours of my vacation time waiting on mousekeeping to come up to the room to throw away a bag of chips---of which takes 2 seconds to do. I would call and notify the supervisor though. In all due respect, I disagree about by doing this I am adding to the problem. I am not the problem, the problem is mousekeeping management!

best wishes.

 

[rinkwide]

...I really want to stress that the time to have dealt with it was upon checkin by contacting the housekeeping manager or the front desk to tell them the room had not been serviced properly...

Exactly, we all need to be on the same page here; If a DVC member finds their room to be unsatisfactory upon check-in they need to address the issue with management at-once. Waiting until after your trip to write a letter will do little to resolve future problems. Your fellow members are counting on you to take action immediately.

 

[DebbieB]

I wouldn't have waited around for housekeeping. When you arrived, you should have called the front desk and told them you wanted the room recleaned. Then go wherever you planned to. If it's not clean by the time you come back, then call the front desk again. Being insistant about it will get more action than writing a letter after the fact.

 

[Oreo Cookie]

sorry Oreo, but I am not about to waste 2 hours of my vacation time waiting on mousekeeping to come up to the room to throw away a bag of chips---of which takes 2 seconds to do. I would call and notify the supervisor though. In all due respect, I disagree about by doing this I am adding to the problem. I am not the problem, the problem is mousekeeping management!

best wishes.

I totally understand your point of view. I was just saying that we need to communicate with mousekeeping as soon as we arrive to get it straightened out. I think if we don't tell them the problem, and clean it up ourselves, then things aren't going to change. I did not mean that we are the problem, so I apoligize.

I totally understand your point about not wanting to waste 2 hours of vacation time. Vacation time is precious. I do have to say that if I was the OP, I would have been furious, and yes I would have waited for the Supervisor since this is the OP's second trip and the same problem occured.

Just my thoughts...

 

[Rozzie]

I totally understand your point of view. I was just saying that we need to communicate with mousekeeping as soon as we arrive to get it straightened out. I think if we don't tell them the problem, and clean it up ourselves, then things aren't going to change. I did not mean that we are the problem, so I apoligize.

I totally understand your point about not wanting to waste 2 hours of vacation time. Vacation time is precious. I do have to say that if I was the OP, I would have been furious, and yes I would have waited for the Supervisor since this is the OP's second trip and the same problem occured.

Just my thoughts...

In total agreement!
If my room is a mess, I do not accept it. (not just a bag of chips left over) I am like you, if I was the OP, I would have waited for a supervisor. It is very hard to get things accomplished after the fact. It will be intresting indeed to see what comes out of the OPs problem.

take care oreo!

 

[crisi]

Its also really hard if it isn't addressed then and there to figure out exactly what happened. Is the member (and I'm not saying the OP is) lying to try and get compensation and they room was pristine? Is the member exaggerating (and again, I completely believe the OP). Did housekeeping look into a room that the previous member had made the beds and put away the dishes in and think "this one is clean" and move on? Which housekeeper cleaned the room that day? Does that housekeeper have a track record of sloppiness? Did the housekeeper get halfway done with the room and then had to leave work suddenly (it happens) and the room didn't get finished but got checked in as finished? All of these scenarios need to be addressed differently, and knowing as soon as possible what the state of the room was helps figure out the problem.

 

[MinMouse]

On our first trip home several years ago, we found that our room had obviously not received mousekeeping . . . trash in cans, beds, unmade, etc. We called down to the front desk and they gave us another room that had been cleaned. It took a little bit of time but there was no way I was going to accept a room that wasn't clean from the start. We've been home to BWV several times since then and never had the problem again. It is a bummer though for the first trip home (and in the OPs case, the second too!). It's unfortunate to know this is a recurring problem but as others have said this problem needs to be addressed right away upon checking in to the room.

 

[Blue&Gold]

Having just added on a small contract at BWV, I am dismayed to hear that the housekeeping is an on-going problem.

An anecdote does not prove a trend. My family enjoyed over 20 room-nights at BWV last year involving 5 different "check-ins" and all the rooms were in fine condition.

An anecdote can be of concern, and that concern should be addressed at the time it occurs, when the situation can be rectified.

 

[DrTomorrow]

[...] could it be possible that the housekeeping mngmt might be the problem?
I only ask because no one in the right mind, in that position would actually want to hear or address the negative reactions to members finding themselves in these situations. If they cared about the quality of the work performed by mousekeeping staff they oversee, would this problem continue, again in small percentages overall ? It maybe the mngmnt that doesn't care thus providing a lack of responsibility perceived by housekeeping staff. [...]

Just speculating here, but if Disney is anything like most large corporations these days, they are demanding that their managers and staff do more while at the same time cutting resources. Not making excuses here - I paid a chunk o' change for DVC, too - but just offering an explanation. I seriously doubt that Housekeeping management sits around giggling while deciding 'whose toilet shall we leave unflushed today?'

I do agree that Housekeeping management should be notified ASAP of any problems of this type that people find; I understand, however, the idea that spending the first few hours of your vacation making sure your room is clean, your shower drains and your lights work is not a happy one.

Be well.

 

[HUFF590]

Sometimes wouldnt you want to just speak to the persons who left the room in that condition and say what where you thinking?

 

[Sammie]

Chuck and Rinkwide are right, you have to deal with these issues there when they happen, or you might as well just let it go.

Sending a letter after the fact will get the standardized response. Dealing with it then, will get immediate action.

Telling about something after you have gone home, is hearsay. Show it to them and they can't deny it.

 

[crisi]

Sometimes wouldnt you want to just speak to the persons who left the room in that condition and say what where you thinking?

I was thinking that housekeeping would come in, make the beds, take out the trash, and throw out (or take home) my old food. Since that is a major portion of what I pay dues for them to do.

When we leave a room its a mess - I leave the hideabed out with the sheets stripped on top so housekeeping knows we've used it. I make the bed very untidely before leaving - because that's how I know nothing got left in the covers - but no one would mistake it for "made." We throw all the towels into the tub. Put dirty dishes into the dishwasher and run it. No one will get our room uncleaned without KNOWING housekeeping hasn't been there.

 

[Sammie]

Sometimes wouldnt you want to just speak to the persons who left the room in that condition and say what where you thinking?

This is not told to make anyone fell bad for reporting an unsatisfactory room, just relating a true story.

We had a similar situation with a DVC stay. I called the housekeeping super and ask them to come look at what had been left in the room.

They came, they were shocked and said they were really surprised because the housekeeper assigned to the room was one of their veterans.

Next day I got a call from the Super asking if we had any additional problems, and saying that it should not make a difference as someone should have taken up the slack. But during the time the maid was cleaning our villa, she was interrupted with a phone call that her son had been in a car accident.

So that answered the questioned of, "What was she thinking about"?

 

[greenban]

Good point Sammy.

We had one stay at the BWV (It was our first of second DVC Stay) and our room was really perfect. Sure we washed the dishes first, and dusted out the cabinets, but we'd do the same at a rental home.

However, during the many long, long, long walks from our room (3rd from the end), we were amazed at the Room Service trays with food left in the halways for an average of 3 days, trash bags blocking the halways, and dirty sheets and blankets left for days in the hallways.

I called MKing several times to complain, and noticed no improvement during our stay.

We have not been back since.

Perhaps it is a function of the long hallways, perhaps not, but it was unpleasant and below par in my 'book'.

FWIW,

-Tony

 

[canda]

I was wondering if any hotel rooms got cleaned on Monday.

 

[Judique]

Good point Sammy.

We had one stay at the BWV (It was our first of second DVC Stay) and our room was really perfect. Sure we washed the dishes first, and dusted out the cabinets, but we'd do the same at a rental home.

However, during the many long, long, long walks from our room (3rd from the end), we were amazed at the Room Service trays with food left in the halways for an average of 3 days, trash bags blocking the halways, and dirty sheets and blankets left for days in the hallways.

I called MKing several times to complain, and noticed no improvement during our stay.

We have not been back since.

Perhaps it is a function of the long hallways, perhaps not, but it was unpleasant and below par in my 'book'.

FWIW,

-Tony

We were there for 5 nights last October and also for 5 nights this April and both times our villas were spotlessly clean. I did see an occasional tray in the halls from time to time but they were removed promptly. The only trash I saw was where someone put their trashbags in the laundry room instead of the trash room.....and that looked like a lazy villa occupant (or someone who did not know there is a separate trash and recycling room). The housekeeper on our floor in April (5th floor standard view) was a wonderful older lady who spoke to us nicely each time she saw us and also inquired if we needed anything in the room - we didn't as everything was perfect.
I've seen the hall trash at BCV - I don't get it. Put your stinky trash in the trash room....!! (Addressed to whoever does this - it couldn't possibly be anyone here!) It's not that big a deal to do.

To the OP: I'm sorry you had to deal with someone else's mess and the lack of housekeeping. I hope it doesn't happen to you again. I know it can happen anywhere as I've been at a DVC resort where I found many personal items left behind plus some negligent housekeeping. And, it does take time out of the trip to complain but we've got to do it on the spot. Although I'd really rather not bother, I force myself to call for those picky little things like dead bulbs, drippy faucets, mildew in the shower, etc. Trash in the room would make me feel that the room was 'unclean', even if it otherwise looked spotless. Sanitary products would require another room for me. No ifs ands or buts. Call them, otherwise it will continue and happen more often. As for who I call, it's going to be the front desk - they put me in the room, they need to take care of the problem and deal with housekeeping....I'm on vacation. For 'special' requests such as a blender, etc for a studio, yes, I do call housekeeping.

 

[jekjones1558]

we were amazed at the Room Service trays with food left in the halways for an average of 3 days, trash bags blocking the halways, and dirty sheets and blankets left for days in the hallways.

The room service trays are also one of my pet peeves. There is obviously a need for BWV to have a system for retrieving these. They are not mousekeeping's responsibility, but it is obvious that food service is not returning for them. I have always intended to find out how food service thinks these trays are supposed to be returned to them, but I've never followed through.
Regarding the trash bags and linens, I know that I have seen guests put these items outside their doors expecting someone to pick them up. That is NOT how the system works. The cleaning/T&T schedule is defined. Some people may not understand the DVC system, others may understand but choose to do what they want anyway. (Guess that taking the trash to the trash room is beneath some people.) That being said, it does seem to me that it would not be that much of a burden for mousekeeping to pick up these items in deference to those of us who would like to walk down an uncluttered hallway.

 

[DrTomorrow]

[...]However, during the many long, long, long walks from our room (3rd from the end), we were amazed at the Room Service trays with food left in the halways for an average of 3 days, trash bags blocking the halways, and dirty sheets and blankets left for days in the hallways.

I called MKing several times to complain, and noticed no improvement during our stay.

We have not been back since.

Perhaps it is a function of the long hallways, perhaps not, but it was unpleasant and below par in my 'book'.

FWIW,

-Tony

Tony, it's all a matter of perspective; you see Room Service trays that need to be removed, I think "free buffet!"

Be well!

 

[jekjones1558]

Tony, it's all a matter of perspective; you see Room Service trays that need to be removed, I think "free buffet!"

 

[kathleena]

Oh, this is just really gross to think about. I'm sure I would have been totally turned off too. I would have called the housekeeping manager right then and told them to send someone up to inspect the rest of the room and clean it. If they didn't have anyone available, I would have then called the manager and asked for another room.

And I'm not trying to defend this particular housekeeper, but sometimes when a couple of things are missed, I wonder if the person was distracted somehow that day - maybe called away in the middle of cleaning and then came back and thought she had done something (like check the bathroom basket) and so overlooked it. We all know what it's like to try to remember to do everything in our jobs all the time. Again, not trying to make excuses - just relating it as something I think about some times!