???????????? Bwi?

[tiger4me2]

Hi, I am booked at the BWI Garden Suite October 21st for 4 nights. Disney somehow missed up my reserveration yet again. They are working on it but to ponder over these options, BWI regular room (could be under contruction less price same air fare, or a regular room at Yacht Club less price. If they still have any left. Or I could go the week later & get std club level at BWI (hoping contruction will be finished) for less but air fare another $175 on top of what I paid for unless of course it goes up. Or a lagoon view club level at Yacht Club less but even up a bit with change of air & penalty. I am rather upset but not the word I want to say about whole situation. I ask why not open up another Garden Suite with the code but no so I am told. I am about ready to cancel & get my money back. If I took the BWI regular room what room number? Or if I take the Yacht Club regular room which I am leaning towards since BWI will be under contruction. What room at the Yacht Club?? Thanks !!

 

[figaromeetsmarie]

At the Boardwalk ask for a room near an elevator! Room number probably does not matter as much (at least when I stayed about a year ago)! Elevator would be my main thing there.

To be honest....I would stay at the Boardwalk over Yacht Club. Boardwalk is SO much fun! You will enjoy it!

 

[tiger4me2]

I am still in Limbo with Disney messing up my Ressies. I appreciate the one poster's advice but would like to hear others on this? I know BWI are redoing their rooms but how quickly? I thought it was starting sooner than July 6th starting at club level. At least that what they told me this past Dec that they were starting at begining of new year. By reading some posts it seems not to be the case. I really don't want to stay in a resort that has a lot of noise. I was offer a std room at BWI & a water view at Yacht Club both regular rooms. Any others that had a nice room in either place who like to share there experiences? Thanks !

 

[Alicnwondrln]

wait you had a confirmed ressie in writing and they arent honoring it?
I would be calling guest services? What exactly happened?

 

[tiggersmyguy]

I really prefer Yacht Club over BWI, my opinion. Have stayed in std rooms at both, no club level. We had a 1st floor room looking out at Wedding Gazebo at Yacht Club (can't remember room number). Loved it! Good luck to you.

 

[tiger4me2]

wait you had a confirmed ressie in writing and they arent honoring it?
I would be calling guest services? What exactly happened?

Yes I had a confirm ressie from them in a hard copy & an email. I was called by guest services. They don't know what happened. I even paid most of it so I am rather upset by this so much so I might cancel it. I don't mind moving but in all fairness they should be doing more about than just offering me a regular room maybe a regular room with club level access which I know they have done for people. I am at a stand still right now. Have to make up my mind, they said by Friday. I am just looking for a nice room with nice quiet area. They did offer a club level room for next week but that means changing my air fare along with the extra change fee which would be costly at this point. I feel since they made an error not me they should bend over backwards. They took my last payment on Wed of last week & all was okay don't know what happen. Guest services said they see that I paid but the room is not showing up.

 

[tiger4me2]

Well seem like Guest Services are not living up to their end of the deal. They are still looking into the situation but I called to see what was up with it. I was told still looking into it. So I asked if I can change to Yacht Club since they can't seem to tell me if the BWI will be in rehab or not. They do tell me the club level & garden suites will start July 7th or so give & take weather etc. I told them fine but just change me over to Yacht Club & I will take a regular room. It is gone. So it back to waiting.

 

[Alicnwondrln]

If I had that hard copy I owuld expect something or equal value. They should be getting concierge somewhere else or a deluxe room.How long have they been looking it seems like it is dragging out for you.

 

[tiger4me2]

If I had that hard copy I owuld expect something or equal value. They should be getting concierge somewhere else or a deluxe room.How long have they been looking it seems like it is dragging out for you.

It been about 4 days or so maybe more. I would take a regular room with club level access but they won't do this. They took my $1400+ you would think they would do something to fix this. I can't even get a straight answer from them if the BWI will be finish with the rehab especially the garden suites they said maybe. But the club level rooms will be ready. Go figure. If I don't hear anything tomorrow I will ask to speak to someone higher up. No excuse for this

 

[Alicnwondrln]

I hope this all works out for you. I was gonna PM you but you dont take them.

 

[tiger4me2]

I hope this all works out for you. I was gonna PM you but you dont take them.

I added you that you should be able to pm now

 

[tiger4me2]

Finally after talking for over an hour yesterday evening I got things worked out. BTW I made them call me back so it was on their dime since I been the last couple of days on my dime fixing a problem they created. They still can't figure out what happen to my ressie so they off me another room club level for the following week( now Oct 25th thru Nov 1st) & would pay my air fare change fee & lower the room rate since there was a difference in price of the regular club level room verus price of Garden Suite. So I am happy with this but still wonder what happened. They think someone even though I had money down on it gave it to someone else even though I had a $200 deposit. Or when making a payment the CM member cancel it who knows. She said they have a lot of new people now & some of them are lost. Lost? Not a good job to have if they cancel people's trips They just reduced my total cost by the difference in price of new room plus the penalty I had to pay USAIR along with the increase fare. Not too bad but all I wanted was for them to get back my ressie Thanks for all for their thoughts. She said the club level should be finish by end of August & then starting on Garden Suites (not the reason for mess up though) & then the rest of Inn. How long was not mention. She said it should be a few months or more. That they were just going to repaint, carpet, new TV etc. Glad this is over.