Bug: don't copy FP+ on phone App

[candfam]

Basically the phone app replaced all my FP+ A&E selections when I tried to copy a FP reservation. The online website provides a warning; the phone app does not but instead states "successfully copied" when in reality its copied what it can and replaced the rest!! Here's my email I sent to WDW online:

Good morning,

I spoke to a online technical support person this morning, named Ireland, this morning and she suggested that I contact WDW Guest Mail. Here's the details of the issue:

My group is coming to Disney World and staying onsite Oct 12 - Oct 18. At midnight Day 60, I made all my FastPass reservations online. I have a party of 7 (not including an infant), so I made multiple, small reservations one at a time for members of my group.

After completing my selections, I had obtained the elusive "Anna and Elsa" reservations for my group, although we were spread out on days 10/15 and 10/17. Using the Disney app on my mobile phone, I then attempted to copy my reservations from one member to another. The phone app indicated it was copying my reservation to the rest of my group and showed me the correct reservations. However, when it copied and didn't find availability, it dropped all the Anna & Elsa reservations, and without warning, replaced it with a new auto selection. The app further stated "successfully copied" without any indication it had made the replacement!

I explained to the tech support person this morning that the app developers need to include a warning when there is insufficient availability. The WDW online website has this functionality, as it warns you and provides a few backup options, but the phone app does not. She agreed, and said she would submit a developer request right after we ended our call. However, as a result of this, the app replaced my party's Anna & Elsa's FP reservations. When I realized what the phone did, I attempted to get them back but could only get one party member a reservation on 10/15 and a few more party members on 10/17 (we're going to MK both days)

I apologize for the length of the email, but I wanted to explain the Fastpass error in detail. I'm requesting a callback to discuss the matter and see if any options are available to me. My contact information is below:

 

[sparkle3horn]

Basically the phone app replaced all my FP+ A&E selections when I tried to copy a FP reservation. The online website provides a warning; the phone app does not but instead states "successfully copied" when in reality its copied what it can and replaced the rest!! Here's my email I sent to WDW online:

The same thing happened to me! I lost 3 A&E passes. I had seen a comment on these boards that using the "copy" feature was the best way to try to efficiently get more. I tried it on my phone, and same thing. Got rid of everything!! I cried!! I have since been able to get more, but I had already but so much effort into getting that first set, that I felt sick to my stomach!
I think your warning should be in CAPS, BOLD and everything else!! Don't use the COPY feature on your PHONE!!

 

[Aggiegrl]

Yup, I had that happen once and learned my lesson. I had FP for Dumbo, ETWB, and 7DMT from 5-8 pm. I ended up with Dumbo, Haunted Manion, and Jungle Cruise for 10-3 pm (ish).

I was lucky and able to get things back immediately, including adding the person to everything I wanted. The only difference was 7DMT shifted by 5 minutes for the entire group of 7. If they were all available, why on earth did it give me different rides?

This is a case of just plain poor programming. Somebody screwed up majorly.

 

[carimar]

Basically the phone app replaced all my FP+ A&E selections when I tried to copy a FP reservation. The online website provides a warning; the phone app does not but instead states "successfully copied" when in reality its copied what it can and replaced the rest!! Here's my email I sent to WDW online:

Oh goodness. I am so sorry to hear this. I hope they give you an all-day replacement for each person in your party for that day! sending good vibes

 

[oceanmarina]

Candfam,

Thanks for the warning & please let us know what happens when they call you back, sorry that happened, how upsetting