Tigs, I see you're a new poster - welcome to the Dis!!
You can download Ding from the SWA website. I do believe you need a zip code, and since I am also from ON I used the Buffalo airport zip (try - 14225). Once it is downloaded to your computer there will be a little icon at the bottom of your screen (an airplane wing) and it will show an envelope when something new comes through (a ding rate).
All I did (on advice from another poster) was I called the SW refund number, not the toll free SW #. I asked them to cancel my current reservation and they gave me the confimation number that had the credit from my flight to use towards my new flight. I then went online and booked with the ding rate and used my confim # with the credit to pay for it. I then had a $504.76 left over. I called the refund # again and asked for a refund of the remaining balance to be credited to my credit card. She said "no problem" and I would see it in 10-12 business days.
I have heard of many people who have done this successfully, and many others who only got the SW credit to be used for future flights. I don't know why that is. Here is the phone number that I called...
1-214-792-4223
Good luck!!
You can download Ding from the SWA website. I do believe you need a zip code, and since I am also from ON I used the Buffalo airport zip (try - 14225). Once it is downloaded to your computer there will be a little icon at the bottom of your screen (an airplane wing) and it will show an envelope when something new comes through (a ding rate).
All I did (on advice from another poster) was I called the SW refund number, not the toll free SW #. I asked them to cancel my current reservation and they gave me the confimation number that had the credit from my flight to use towards my new flight. I then went online and booked with the ding rate and used my confim # with the credit to pay for it. I then had a $504.76 left over. I called the refund # again and asked for a refund of the remaining balance to be credited to my credit card. She said "no problem" and I would see it in 10-12 business days.
I have heard of many people who have done this successfully, and many others who only got the SW credit to be used for future flights. I don't know why that is. Here is the phone number that I called...
1-214-792-4223
Good luck!!