Budget Rental Car problem

[mikkiblueeyes]

Back in the middle of July I rented a car from Budget to be picked up at 2pm. When I arrived 10 minutes early i was told it wasn't ready, no problem, i can wait. Well, an hour later and I was still waiting. When I asked the status from the agent, i received an attitude so I asked for the manager. When I talked to the manager I got an attitude. After coming home from my trip I sent an email to their Customer Service. I am STILL waiting for them to tell me they talked to that manager and agent. Whenever I email them they ask for information from me (address, etc) that I've sent to them twice already. This is ridiculous!! I never asked for a refund and am not looking for one. All I want is for someone to talk to the manager and agent about their attitudes towards me. I was going to my grandmother's funeral and they didn't make it any easier with their attitudes.

Any other ideas?

 

[seashoreCM]

Put your complaint in writing and send it using snail mail.

Next time feel free to call the rental company's toll free reservation line about 15 minutes after your pickup time if the car isn't ready, for the purpose of getting through to customer service.

For today (10/19/07) I'm not sure whether it would help in this specific case to name some small compensation in your letter for the purpose of making heads upstairs roll.

Car rental hints: http://members.aol.com/ajaynejr/carrent.htm

 

[bavaria]

Next time feel free to call the rental company's toll free reservation line about 15 minutes after your pickup time if the car isn't ready, for the purpose of getting through to customer service.

If there are no cars, there are no cars - this won't help to make a car appear, particularly at a smaller station.

OP, here is some advice from someone who was in the same situation. I had it happen once at MSP and once at MUC last year with Hertz - hardly small stations, which should have a large variety of vehicles.

The MUC situation was during World Cup; the MSP situation was just on a midweek summer night.

In both cases customers had no choice but to wait for cars to be returned, or to rent from another agency. I chose to wait in both cases, and became more flexible in what I would accept.

I then did a follow up call to Hertz customer service later in the week. In both cases I was offered compensation in the form of vouchers to be applied to future rentals.

I would try CALLING Budget customer service again. State the facts calmly and clearly. Refer to your rental agreement number. Don't include information other than facts, if you can. (Avoid 'he said, she said')

Hopefully you will still receive some form of resolution at this late date (in future try and call earlier, and keep calling until you have a resolution - which you should have received in this case)

Good luck!