Is it a "Crockpot" brand pot? Last month the handle on top of my lid broke and I contacted customer service and they sent me a new lid out for free. I thought they would just send me a new handle ( they are attached my 2 screws). I was very surpised I got a whole new lid.
My crockpot is about 6 years old. All I needed was the # on the bottom of the pot.
I did not call I just filled out the contact form online. No one every called me from the company. 2 days after filling out the form I had an email in my box saying a free lid had been shipped.
Good luck![]()
Weird, I called when the handle on mine cracked & was told they could not replace the handle, only the complete lid & that with shipping it was somewhere around $15.00-$17.00. For that much money I just bought a whole new crockpot.
To the OP, check Kohl's as well. They frequently have good sales & if you can find a 30% off coupon it is really cheap! My local kohl's sponsors a blood drive a few times a year, and they give $15.00 gift cards to donors. That's how I got my last crockpot!![]()
HOw long ago did you try to get it - I did it last month with no problem. Myabe it was just luck of who reads your comment at customer service.