I called and there was no code attached to my name, so I tossed my daughter's name at him and she said "Oh....whats her postal code". I gave him the postal code, and he said ...no thats not the right one...
Here is the thing - my daughter has a name that isn't super common - she isn't 'Ashley Smith'. If you google her name, you get very few things back, and usually its all about her that comes up. So I KNOW this code must be for her as he said this person was in Canada, not the US. She did go to Disney with her Dad and his GF back about 3 years ago, and I am thinking she has a pin code attached with HIS postal code (but I have to find out it is).
I am going to call back later and just ask if there is a pin under that name and try again, with a different CM.
So if you call to check, and have moved at all, be aware they will want your postal code, so check under any old postal codes too.