KatMark
DIS Legend
- Joined
- Aug 5, 2007
- Messages
- 42,443
Hi everyone I just got back from my CSR stay 4/7-4/14.I loved the resort it was my first time there.I loved all the food at the pepper market,Cafe rx,and loved the maya grill.The service was great and the staff was terrific.I had two renovated connecting rooms which were beautiful and slept great on the queen beds.My only complaints would be mouse-keeping and my requests.I did not get any animal towels for the kids and the beds were never made as nice as when we first arrived.They looked like someone slept on top of them and they where not tucked in.The furniture was never cleaned nor were the bathroom counters.I tipped really well everyday too.I stayed at ranchos 6A I requested 9B cabanas 3 months ago when I originally made my reservations so I was a little disappointed at that.Online check in did not save us any time so don't bother.My Garden grocery delivery went smoothly bell services kept it nice and cold in there refrigerator , My orlando stroller rental was waiting in bell services and the box I shipped down was also waiting for me in the business center.Everything went according to plan.
I thought the landscaping and the peacefulness was wonderful after a day at the parks it was a God send.I wouldn't hesitate to stay there again.I did not see glen the alligator and we tried really hard to find him.
All in all we loved our time at the resort.![]()
Thanks for your report. I will address the towel animals and the fact you did not get Cabanas 9B. First, the towel animals are not a guarantee at any resort. Some mouskeepers do not know how to make them. This is just something special that happens--there is never a guarantee. As for 9B, it could be that there was a convention going on while you were there and if that was the case you would not get Cabanas 9B as it is reserved for convention guests because of the Club Service offered there for them.
I hope you called the front desk or went to the front desk or called mousekeeping and complained. There is no excuse for not dusting the furniture or the bathroom counter.