I have booked BB offers for all of the past 15 years when they were offered. (They stopped for a few years between 2020 - 2022.) In all of those years, and 20+ bookings, I was never able to book a BounceBack offer online nor make any changes to it. For me it was always done via a phone call both to book and to update.
That is my experience as well. I'd love it if you could book and modify online. But I do suspect that the poster who said they did it online had a different discount.
That's so interesting. That does indeed appear to be the bounceback offer. I looked up your headline and got the WDW official page, but even there it indicates one has to call:
Thank you for trying to figure this out. Even though it seems like a bounceback, maybe it's not. I just looked at the reservation for our bounceback for next February and the code says: CY25 BB RO Room Only. It's the "BB" part of it that struck me. So the "CRM" code must mean something else. Yet your reservation's acting very much like a bounceback. Hmmm.
Thank you for helping us clarify. Appreciate your help.
Everyone is welcome and thanks to everyone for the help and I definitely understand but will plan to call for next year though and I agree with everyone being able to do it online would be better for sure!
Yes, if that particular room is also available under the BB offer. I spoke to a rep recently regarding rooms for this coming July and September. Although there were many rooms available at the Disney site, she could only offer me one specific room category from only one hotel out of my top 3 choices.
I think it will be challenging to get a 2BR villa with the BB offer, especially at a more popular resort. You will have to book some type of room using the BB offer within the 7 day window, you can then call and change the reservation at a later date if something else comes available. But if you don't book something using the BB within the required 7 days, you cannot use it or convert a non BB reservation to a BB reservation later. Hope that makes sense! You might be better off looking to rent points ASAP for a 2BR, it will be less expensive, too. It's the 11 month mark for May 2025, so owners can book for May now. You can use a rental service or look here on this board for an owner with points to rent.
Did you call and ask? As long as you are not staying on points, you qualify. You have 7 days from checkout to call and book. You may not receive any promotional material in your room, sometimes an email is sent, but it’s not necessary to book an BB, CRO can see when you stayed. And not all room types or even resorts may be available.
