Bought tickets for the wrong month for MNSSHP.

[Cin]

I would buy another set of tickets for the date in Sept. you want and then try to cancel the Oct. set. That way you will have your tickets for the party you wanted to go to.

 

[TraderE]

Well, I guess it sucks for the 1% of the time it doesn't go in favor of the disputer. And since Disney would be in the right if they chose to fight it, it seems like a pretty hefty gamble. Considering Chase has a PARTNERSHIP with Disney, I'd expect them to put a little more care into disputes made directly against their business partner.

I'm not dispute professional, but I did dispute something once, received my refund, and then it was recharged once they favored the other party. (and this was an actual legitimate claim - receiving a counterfeit product).

You thinking that someone making an honest mistake avoids a contract is asinine. Seriously. It what legal aspect of life does that work? Disney isn't your buddy. It doesn't matter if it's the product someone WANTED. If it's the product they ORDERED, that's what matters.

If I make the mistake of ordering the wrong color blender, whether it's an honest mistake or not, and they fulfill the order appropriately, it's on me. Not the company.

Again, for the OPs sake, I hope Disney ends up working with her since they've done in the past. But they aren't obligated to do so, and 'honest mistake' excuses only work with friends and family - and Disney is neither.

The part you're leaving out is that in this example, your first step would be to work with the merchant and most merchants would be willing to swap out your incorrectly colored blender for the one you want.

In the OP's example, the merchant (Disney) appears unwilling to do so and seem intent on making the OP attend an event that wasn't her intent. If the party's date was in the next 3 days, I could understand their unwillingness. However, there is plenty of time left for Disney to sell those tickets back out. So yes, they are trying to "strongarm" her.

 

[maxiesmom]

We don't know that the OP has even tried to call back, e-mail them, or anything. So we have no idea if Disney is trying to "strong-arm" (i.e. hold the OP to the rules of the agreement, rules she was well aware of ahead of time) or not.

The OP has choices besides filing a fraudulent claim. She can all back and ask to speak to a supervisor, she can e-mail Disney, she can purchase new tickets and sell the ones she has to someone else, or she can do what was suggested when she called and switch them out when she gets to WDW. There is no reason she should turn herself into a liar and a crook. She has legitimate ways of handling this mishap.

 

[aaarcher86]

The part you're leaving out is that in this example, your first step would be to work with the merchant and most merchants would be willing to swap out your incorrectly colored blender for the one you want.

In the OP's example, the merchant (Disney) appears unwilling to do so and seem intent on making the OP attend an event that wasn't her intent. If the party's date was in the next 3 days, I could understand their unwillingness. However, there is plenty of time left for Disney to sell those tickets back out. So yes, they are trying to "strongarm" her.

It doesn't matter if they're willing or not. If they are unwilling, it doesn't make it the company's problem or responsibility. They fulfilled their end of the bargain, which was delivering exactly what was asked for.

I've already said, I hope Disney works with her and I know they've worked with others in the past. But it doesn't mean they HAVE to. That's the part that seems to be a disconnect for you. It's not strong arming someone by sticking to the sales contract.

 

[alle_rednic]

I did this too. I was so excited about getting our tickets I ordered then in September instead of october. I was able to get the changed to the right date. Just keep calling.

 

[mguilford1]

I didnt read all these posts because I hate when people argue about everything! The only thing I can add is I needed to change my tickets also....I called the all ready purchased ticket and event phone number and hit 5. I was very nice and spoke to a very nice CM......It took 5 minutes for them to cancel my tickets and repurchase them on a different date.....The best part is the new date was less expensive so she refunded the difference to my credit card, I did not ask her to do this she just informed me of this!! So it doesnt matter if some people think it isn't right, they do change tickets, so I hope OP did call and get them changed!

 

[Luvchefmic]

In this particular case, people are not " arguing over everything " we're discussing what constitutes credit card fraud. It's a good lesson to those that may not be posting, and just reading along. Maybe someone will discuss it with someone else, nothing wrong with communication.

 

[MickeyMinnieMom]

I had to change party tix a few years back as well. Had to call a couple of times, but they worked with me and exchanged. I'd persist if I were the OP, understanding that Disney certainly doesn't HAVE TO exchange -- but it's certainly good customer service, good for customer retention, etc. to make the change -- they have that incentive to.

I know that OP did not suggest this at all -- but I'd also say that I think it's ludicrous for someone to try to stop payment or represent to the credit card company that the error was Disney's and not their own. Records will clearly show that this is not the case. It fits the dictionary definition of fraud -- not a legal expert so I can't speak to that in this instance! It would be an effort to deprive either Disney or the credit card company (if they covered the loss) of money they are rightfully owed, since the company DID deliver what was ORDERED. That's basically the dictionary definition of fraud. Certainly it's dishonest at best.

I hope Disney works with OP to get the tix she wants -- as I said, I think they have an INCENTIVE -- even though no OBLIGATION -- to do so.

 

[MuddyTires]

Hope we get an update from the OP and that it all works out. I'm really surprised that Disney hasn't resolved this (assuming there's a date during her trip with availability - even if there wasn't, I'd be surprised if they didn't refund her under these particular circumstances).

If it were me, not only would I keep calling, but if they continued to blow you off, I would send written correspondence about the mistake. Include the information about your travel plans, show that you simply made a brain fart mistake during the online order, and then immediately tried to have someone help correct the mistake by calling (document each call) but that everyone you have spoken too has declined to help. Express your disappointment in Disney's customer service, particularly given the amount of money you are spending to go, and that you're simply asking Disney to exchange the tickets for the date you had intended to purchase, not for a refund. Tell them if this is the way they are now choosing to treat their customers, this trip will be your last.

 

[notrub98]

I would honestly be shocked if Disney didn't help OP out. When my grandmother died, a week before I was supposed to leave and outside my cancel period, they refunded my entire trip, tickets, hotel - all of it. Granted, I realize this situation is not a death in the family, but the point is the customer service is really top-notch in my experience.

 

[Luvchefmic]

OP may not have even called the correct number. Since the thread was opened a few of us posted the email and the direct number for the ticketing department. Hopefully OP will see that info. They've always been extremely helpful.

 

[snowweisz]

I don't care what Disney's records show. 99% of these disputes end up in favor of the client. I've never had a single one go against me (not that I do it all the time). But this would certainly be a case when I would use it if Disney was unwilling to work with me over the phone.

The fact that Disney says "Non-Refundable" on their website is irrelevant if the customer doesn't get the product they wanted (Notice I used the word wanted, not ordered). If the customer innocently selected the wrong date, they are 100% entitled to either a refund or the ticket they wanted. In this case, the only way this wouldn't be valid is if the OP held a ticket where the event date passed and then wanted to swap out (that would be fraud).

The law doesn't change because of what you want.
It's still fraud, it is a form of theft.

Honestly, I think Disney ticketing will work it out with the OP and help her out. But it's abusive behavior like this that ultimately ruins it for everybody else.

 

[MCO mama]

Missy Did you contact Tickets or just WDW in general ?

Try, I have found them to be extremely helpful in the past: Good Luck

If you have any questions regarding your order, please contact Ticketing Guest Services by emailing Ticket.Inquiries@disneyworld.com or calling 407-566-4985.


Ruthie

Ruthie,
Thanks so much for this post! I would not have known who to call without it. Called this a.m. to make a switch and they could not have been nicer.

 

[kangamangus]

I normally would pull up some but I have to say I have never heard of worse advice as advising someone to file a credit fraud claim....I actually thought it was a joke Can I use the same trick if I send hubby to the store for a 32 inch television and he comes home with a 48 inch television Or how about the non refundable concert tickets I have bought for the wrong state! It's my own error, yes you hope that they will help you out but if it's a non refundable ticket...well you can easily google the definition of non refundable.

 

[aribelle]

That hasn't been my experience. Usually the CC (at least Chase) will refund the credit and then investigate. I've never had an investigation end up with an unfavorable outcome. It doesn't matter if it was Disney's mistake or not. The customer says it was an error and they are entitled to the product that they wanted.

As for Disney having "proof." The customer just needs to tell their CC that the product delivered wasn't what they asked for (meaning Disney is delivering the wrong date of the party). The credit card will side with the customer as they don't want to lose the customer (even if it means the CC company eats the charge).

And before anyone gets their panties in a bunch, this isn't fraud. This is legit. The CC company wants you to attempt to work it out with the merchant first which the OP has done and the merchant has been uncooperative. The customer is entitled to then call their CC and ask for a chargeback.

Except that in this case it wasn't that the OP didn't get what they requested...THEY made the error and bought the wrong date. Now...Disney is quite likely going to be willing to make the change for her, but if they don't, then I completely disagree that you should dispute it because YOU chose wrong. That means you are outright lying, when you say DISNEY gave you the wrong product....they gave you exactly what you ordered. Why don't you tell Chase YOU made the wrong choice and see if they'll refund you.

And...just so you know.....Chase is likely the one that ate the cost of your chargebacks, not the merchant, ......Chase (and other companies) will do this to keep you, the customer, happy, but they aren't able to get the money back from Disney, because Disney did nothing wrong. You chose the date, you confirmed that the date was right, and you purchased non-refundable tickets. Disney doesn't have to refund the money, and Chase knows it, but they also don't want to have an unhappy customer, so many times they refund and eat the cost. That's why the interest rates are so high, because they have to collect enough to cover up lies like what you propose.

And just as a heads up, if you do this too many times, then Chase will stop accommodating you, and they will start telling you that the claim is not valid and put the charge back onto your card. (They take it off when you first make the claim so that you are not paying interest on it, nor does it take up some of your available balance, because legit claims can take a couple months to resolve). Read the terms, and you'll see that they can legally recharge you if the dispute doesn't go in your favor. And if you're a repeat "questionable" disputer, they will stop wanting to make you happy. (How do I know this for sure....worked my way through college working for VISA).

The dispute process is supposed to be for true fraud or merchants that deliver inferior products. Not for you to get out of a legally binding transaction where the mistake was YOURS.

So, I wonder, if you order the wrong toner cartridge for your printer from Amazon, and you don't notice until the return date is past (because you bought it so you wouldn't run out, but it arrived and you still had some ink left so it sat on the shelf for weeks), so Amazon refuses the return....would you dispute the charge, even though the error was YOUR mistake? I ask, because I just discovered that this weekend...I bought it a month ago but didn't notice the model number I have has a letter at the end, the cartridge is for the non-letter printer model. So...I'm out $80......using your logic, I should just dispute the charge and get my $80 back. Hmm......nope, I wanna be able to sleep at night and not feel guilty over lying AND causing everyone else's interest rates to stay high to pay for such fraud.

Oh, but hey, since I pay my card off every payday, I personally don't care about interest rates....so maybe I shouldn't care about that either? Sorry, I don't do entitlement well.

OP....call Disney....tell them abut your silly mistake. If they say no, ask for a supervisor (because most of the first CMs you talk with can't do a lot of adjustments). Since you're not asking for a refund, just tickets to another date, if they have tickets available then why wouldn't they exchange them for you? Win win. They have a happy customer, you'll be at the party. If they refuse, they run the risk that you're going to come on a board like this and talk about how unfair it was, you may even cancel your trip, so they now have a black eye and you don't go to the party and buy food, souvenirs, photos and whatever else they can sell you, lol. The exception would be if you want tickets to a sold out date (which currently is only Halloween Day itself)...then I doubt they can help you. Or...you'll come on this board and talk about how great they were to fix YOUR mistake. And you'll have a magical day.

Without the guilt that entitlement brings.

 

[Luvchefmic]

Ruthie,
Thanks so much for this post! I would not have known who to call without it. Called this a.m. to make a switch and they could not have been nicer.

They are really very helpful. It's just a matter of knowing who to contact. So happy for you.

 

[TheRustyScupper]

. . . irrelevant if the customer doesn't get the product they wanted (Notice I used the word wanted, not ordered). If the customer innocently selected the wrong . . .

1) Absolutely right-on !
2) I bought a mini-van but really wanted a Vette.
3) The car dealer should refund me immediately !

 

[aribelle]

So it doesnt matter if some people think it isn't right, they do change tickets, so I hope OP did call and get them changed!

I don't think ANYONE was saying exchanging the tickets wasn't right.....it was the one post where the advice was IF Disney won't exchange the tickets that you should dispute the charge with your credit card company by lying to them and saying DISNEY delivered the wrong product when in fact OP ordered (by mistake) the wrong product. That's what people are saying is wrong....it's fraud, it's lying and it is wrong.

 

[aribelle]

1) Absolutely right-on !
2) I bought a mini-van but really wanted a Vette.
3) The car dealer should refund me immediately !

AND they should give you, for free, the Vette, to make up for the inconvenience.