Bought tickets for the wrong month for MNSSHP.

[MartDM]

And before anyone gets their panties in a bunch, this isn't fraud. This is legit. The CC company wants you to attempt to work it out with the merchant first which the OP has done and the merchant has been uncooperative. The customer is entitled to then call their CC and ask for a chargeback.

No, it's not legit...not in any way, shape, or form. OP ordered non-refundable tickets for the September party and got tickets for the September party. WDW fulfilled the order as requested and is within their rights to refuse an exchange - that does not constitute them being "uncooperative". They will provide full documentation of this to the credit card company as proof and the claim will be denied (this isn't their first rodeo as, sadly, many persons share your belief that credit card disputes are there for your entitlement, not to protect consumers from fraud).

OP has admitted the error was hers, not WDW's. I think your recommendation that she lie to take advantage of both WDW and the credit card company's policies is inappropriate and ill-advised (and probably against the rules of these forums as you are advising a "cheat")..

All that said, as others have recommended OP, call ticketing. At this early stage in the Halloween season, you can surely get the tickets switched without having to lose your principles or sense of ethics. I have read of several individuals who have been able to do so. Be polite, persistent, and if you get at CM who seems unable to help, ask for a supervisor or call back. I hope it all works out

 

[TraderE]

No, it's not legit...not in any way, shape, or form. OP ordered non-refundable tickets for the September party and got tickets for the September party. WDW fulfilled the order as requested and is within their rights to refuse an exchange - that does not constitute them being "uncooperative". They will provide full documentation of this to the credit card company as proof and the claim will be denied (this isn't their first rodeo as, sadly, many persons share your belief that credit card disputes are there for your entitlement, not to protect consumers from fraud).

It is absolutely the responsibility of Disney to give the OP the tickets she wants. If you're advocating that Disney rip of one of their consumers, I suggest you go work in Orlando. It doesn't matter who made the error. Very few purchases fall under the "all sales are final" type of exchange and this is not one of them.

I don't care how many rodeos Disney has been in. I'm telling you, from personal experience, that the credit card will reimburse the consumer and the charge will stand. Especially since the credit card company will ask the OP if she's tried to work it with the merchant, which she has, and phone records will indicate that.

All that said, as others have recommended OP, call ticketing. At this early stage in the Halloween season, you can surely get the tickets switched without having to lose your principles or sense of ethics. I have read of several individuals who have been able to do so. Be polite, persistent, and if you get at CM who seems unable to help, ask for a supervisor or call back. I hope it all works out

The OP has already tried to contact Disney and get help. Nobody is helping her. The burden is not on the OP to continue calling to find someone competent enough to work out the exchange.

 

[ajh88]

The OP has already tried to contact Disney and get help. Nobody is helping her. The burden is not on the OP to continue calling to find someone competent enough to work out the exchange.

I don't understand this statement. If the OP purchased the wrong tickets, how is the burden Disney's vs hers? It seems as though many people have had luck in switching dates and it seems like that would be the most proper thing to continue to pursue. Even if you are technically correct, it wouldn't feel "right" to make that claim to the CC if I were the one in the situation.

Good luck to the OP. Hope she gets the tickets she needs.

 

[TraderE]

I don't understand this statement. If the OP purchased the wrong tickets, how is the burden Disney's vs hers? It seems as though many people have had luck in switching dates and it seems like that would be the most proper thing to continue to pursue. Even if you are technically correct, it wouldn't feel "right" to make that claim to the CC if I were the one in the situation.

Good luck to the OP. Hope she gets the tickets she needs.

Because it was an innocent mistake by the OP and she quickly realized it, called Disney, and informed them of the situation. Now it appears that they are trying to "strongarm" her into attending a date that wasn't her intent.

The OP has already tried to workout the situation with the merchant which is the correct course of action. If they are unwilling to correct an innocent mistake then she has every right to take it up with her credit card. And she will be given the credit, that is a promise!

 

[Luvchefmic]

Are you coming back ?

 

[kaytieeldr]

If you don't find someone who is willing to help you, just call your CC and have them void the charge for not delivering good/service that you wanted. I would save that as a last resort as you don't want to do that too often. Once the charge is refunded just order the tickets you really want.

No. Invalid. This isn't what a credit dispute is for. You can't buy the wrong thing and blame it on the merchant.

It is absolutely the responsibility of Disney to give the OP the tickets she wants.

It's absolute the responsibility of the merchant to provide the customer what the customer bought. Disney did this. Neither the company nor any person employed by it reads minds. No reasonable person can be expected to know what the OP "wants".

 

[Luvchefmic]

No. Invalid. This isn't what a credit dispute is for. You can't buy the wrong thing and blame it on the merchant.



It's absolute the responsibility of the merchant to provide the customer what the customer bought. Disney did this. Neither the company nor any person employed by it reads minds. No reasonable person can be expected to know what the OP "wants".

Absolutely what horrible advice.

 

[carlyle688]

No. Invalid. This isn't what a credit dispute is for. You can't buy the wrong thing and blame it on the merchant.



It's absolute the responsibility of the merchant to provide the customer what the customer bought. Disney did this. Neither the company nor any person employed by it reads minds. No reasonable person can be expected to know what the OP "wants".

 

[snowweisz]

And before anyone gets their panties in a bunch, this isn't fraud. This is legit. The CC company wants you to attempt to work it out with the merchant first which the OP has done and the merchant has been uncooperative. The customer is entitled to then call their CC and ask for a chargeback.

I work in Compliance in the financial industry and although this is by no means professional advice and it hasn't got much to do with my Compliance area of expertise... Yes, it is credit card fraud.
How is that different from the fraudsters who buy something online and then call to say they didn't receive it so they get refunded and keep the product anyway?

It is fraud. The services or goods were delivered and you'd still be trying to get your money refunded so either Disney or your bank loses to you.

 

[maxiesmom]

Because it was an innocent mistake by the OP and she quickly realized it, called Disney, and informed them of the situation. Now it appears that they are trying to "strongarm" her into attending a date that wasn't her intent.

The OP has already tried to workout the situation with the merchant which is the correct course of action. If they are unwilling to correct an innocent mistake then she has every right to take it up with her credit card. And she will be given the credit, that is a promise!

They are not trying to strong arm her. It is very clear that the tickets are non-refundable. It stinks that the OP made a mistake, but the mistake was hers, not Disney's.

No way on earth is this credit card fraud.

 

[Spoiledraf]

Disney is the most Magical place on Earth. It certainly wouldn't take any magic to hit a couple keys on a computer to cancel one ticket and create another! Come on people. It's obvious many people have gotten things changed despite being "unrefundable" including myself. Might it take a little effort? Maybe. Is it the "MAGICAL" thing to do in a world " Where Dreams Come True"? Absolutely!!

 

[maxiesmom]

Disney is the most Magical place on Earth. It certainly wouldn't take any magic to hit a couple keys on a computer to cancel one ticket and create another! Come on people. It's obvious many people have gotten things changed despite being "unrefundable" including myself. Might it take a little effort? Maybe. Is it the "MAGICAL" thing to do in a world " Where Dreams Come True"? Absolutely!!

The OP was told to call back and speak to someone else, to see if they could help her out. If she doesn't come back, I guess we will never know if she tried or not.

 

[Lisa loves Pooh]

That hasn't been my experience. Usually the CC (at least Chase) will refund the credit and then investigate. I've never had an investigation end up with an unfavorable outcome. It doesn't matter if it was Disney's mistake or not. The customer says it was an error and they are entitled to the product that they wanted.

As for Disney having "proof." The customer just needs to tell their CC that the product delivered wasn't what they asked for (meaning Disney is delivering the wrong date of the party). The credit card will side with the customer as they don't want to lose the customer (even if it means the CC company eats the charge).

And before anyone gets their panties in a bunch, this isn't fraud. This is legit. The CC company wants you to attempt to work it out with the merchant first which the OP has done and the merchant has been uncooperative. The customer is entitled to then call their CC and ask for a chargeback.

No it isn't legit. OP got exactly what was requested, she just happened to request the wrong thing.

It is a non refundable ticket. Disney didn't do anything "wrong" during the purchase transaction to justify doing an illegitimate claims as you describe.

 

[Lisa loves Pooh]

Because it was an innocent mistake by the OP and she quickly realized it, called Disney, and informed them of the situation. Now it appears that they are trying to "strongarm" her into attending a date that wasn't her intent.

The OP has already tried to workout the situation with the merchant which is the correct course of action. If they are unwilling to correct an innocent mistake then she has every right to take it up with her credit card. And she will be given the credit, that is a promise!

There are plenty of guests who travel multiple times during the year. On its face, how is Disney supposed to know that she is not one of them.

She has the opportunity to callback and be pixie dusted as other guests have been, but Disney has made no error nor is forcing OP to do anything. The error is here and she accepts full responsibility.

What you promise has no merit. It is not a legit claim.

 

[aaarcher86]

It is absolutely the responsibility of Disney to give the OP the tickets she wants.

It's actually up to Disney to give the Op the tickets she ORDERED. Not wants.

And that's what makes it fraudulent to try and have Chase reverse the charge.

I'm in favor of Disney working with the OP, but to actually think that a company has to switch out a legitimate order fulfillment is absurd.

"OMG. I ordered the Anna traveling dress, but I meant to order the coronation dress. Since Disney won't help, I'll just say I didn't get the product requested." Sounds totally legit.

All Disney would have to show Chase is the order form they received for the purchase showing the correct date ordered and provided, and the ToS showing they are nonrefundable. Would it be easier and better for them to just swap them? Yes, and I hope they do. But since Disney keeps a record of EVERYTHING it'd probably hinder the OPs chances of getting them swapped out to go this route. She could always buy the correct day and try to resell the wrong one.

From your post, you sound like kind of a CC dispute professional.

 

[TraderE]

It's actually up to Disney to give the Op the tickets she ORDERED. Not wants.

And that's what makes it fraudulent to try and have Chase reverse the charge.

I'm in favor of Disney working with the OP, but to actually think that a company has to switch out a legitimate order fulfillment is absurd.

"OMG. I ordered the Anna traveling dress, but I meant to order the coronation dress. Since Disney won't help, I'll just say I didn't get the product requested." Sounds totally legit.

All Disney would have to show Chase is the order form they received for the purchase showing the correct date ordered and provided, and the ToS showing they are nonrefundable. Would it be easier and better for them to just swap them? Yes, and I hope they do. But since Disney keeps a record of EVERYTHING it'd probably hinder the OPs chances of getting them swapped out to go this route. She could always buy the correct day and try to resell the wrong one.

From your post, you sound like kind of a CC dispute professional.

I don't care what Disney's records show. 99% of these disputes end up in favor of the client. I've never had a single one go against me (not that I do it all the time). But this would certainly be a case when I would use it if Disney was unwilling to work with me over the phone.

The fact that Disney says "Non-Refundable" on their website is irrelevant if the customer doesn't get the product they wanted (Notice I used the word wanted, not ordered). If the customer innocently selected the wrong date, they are 100% entitled to either a refund or the ticket they wanted. In this case, the only way this wouldn't be valid is if the OP held a ticket where the event date passed and then wanted to swap out (that would be fraud).

 

[maxiesmom]

The fact that Disney says "Non-Refundable" on their website is irrelevant if the customer doesn't get the product they wanted (Notice I used the word wanted, not ordered). If the customer innocently selected the wrong date, they are 100% entitled to either a refund or the ticket they wanted. In this case, the only way this wouldn't be valid is if the OP held a ticket where the event date passed and then wanted to swap out (that would be fraud).

Baloney.

Purchasing something and then claiming you didn't get what you ordered when you did is fraud. The OP got exactly what she ordered. She now has to work within whatever system Disney has set up to fix HER mistake. HER mistake, not Disney's.

 

[Lisa loves Pooh]

I don't care what Disney's records show. 99% of these disputes end up in favor of the client. I've never had a single one go against me (not that I do it all the time). But this would certainly be a case when I would use it if Disney was unwilling to work with me over the phone.

The fact that Disney says "Non-Refundable" on their website is irrelevant if the customer doesn't get the product they wanted (Notice I used the word wanted, not ordered). If the customer innocently selected the wrong date, they are 100% entitled to either a refund or the ticket they wanted. In this case, the only way this wouldn't be valid is if the OP held a ticket where the event date passed and then wanted to swap out (that would be fraud).

Sounds like you might commit fraud often.

Your beliefs don't make it any less fraudulent.

 

[cakebaker]

I don't care what Disney's records show. 99% of these disputes end up in favor of the client. I've never had a single one go against me (not that I do it all the time). But this would certainly be a case when I would use it if Disney was unwilling to work with me over the phone.

The fact that Disney says "Non-Refundable" on their website is irrelevant if the customer doesn't get the product they wanted (Notice I used the word wanted, not ordered). If the customer innocently selected the wrong date, they are 100% entitled to either a refund or the ticket they wanted. In this case, the only way this wouldn't be valid is if the OP held a ticket where the event date passed and then wanted to swap out (that would be fraud).

So you would suggest that the OP call Chase, tell them she ordered the wrong thing and can't get Disney to correct her mistake and she wants to dispute the charge? If she can't tell them the truth, then there's something wrong with what you're suggesting.

I've only done a few charge backs in my life, and no, I've never had one that didn't stand up. Then again, I've never tried to charge back a legitimate purchase.

 

[aaarcher86]

I don't care what Disney's records show. 99% of these disputes end up in favor of the client. I've never had a single one go against me (not that I do it all the time). But this would certainly be a case when I would use it if Disney was unwilling to work with me over the phone.

The fact that Disney says "Non-Refundable" on their website is irrelevant if the customer doesn't get the product they wanted (Notice I used the word wanted, not ordered). If the customer innocently selected the wrong date, they are 100% entitled to either a refund or the ticket they wanted. In this case, the only way this wouldn't be valid is if the OP held a ticket where the event date passed and then wanted to swap out (that would be fraud).

Well, I guess it sucks for the 1% of the time it doesn't go in favor of the disputer. And since Disney would be in the right if they chose to fight it, it seems like a pretty hefty gamble. Considering Chase has a PARTNERSHIP with Disney, I'd expect them to put a little more care into disputes made directly against their business partner.

I'm not dispute professional, but I did dispute something once, received my refund, and then it was recharged once they favored the other party. (and this was an actual legitimate claim - receiving a counterfeit product).

You thinking that someone making an honest mistake avoids a contract is asinine. Seriously. It what legal aspect of life does that work? Disney isn't your buddy. It doesn't matter if it's the product someone WANTED. If it's the product they ORDERED, that's what matters.

If I make the mistake of ordering the wrong color blender, whether it's an honest mistake or not, and they fulfill the order appropriately, it's on me. Not the company.

Again, for the OPs sake, I hope Disney ends up working with her since they've done in the past. But they aren't obligated to do so, and 'honest mistake' excuses only work with friends and family - and Disney is neither.