Yeah, but it's a stupid measure. OP wouldn't have used points for a hotel room and booked a DVC studio with points for reasons that also included "kitchenette." DVC cannot claim it's an upgrade based don the point costs alone and not expect us to sneer right backThe points for VALUE vs Reg hotel room .... Reg hotel room is ALOT more points. Your ahead in that regard.
Me, too! Could they be trying to force higher point usage by removing valu studios?I am now even more curious as to what specific maintenance/work this is.
For now seem to be taking rooms out of inventory one at a time over at least a two month period.
Yeah, but it's a stupid measure. OP wouldn't have used points for a hotel room and booked a DVC studio with points for reasons that also included "kitchenette." DVC cannot claim it's an upgrade based don the point costs alone and not expect us to sneer right back
This just happened to me, for the second week in August. Had a value studio, that was cancelled and moved to a hotel room. The cast member that called was extremely rude, when I asked about getting points back, her response "If you don't like it, cancel".
idk why you quoted me but to use points for a "regular" room you have to do an exchange and most times pay and exchange fee.The points for VALUE vs Reg hotel room .... Reg hotel room is ALOT more points. Your ahead in that regard.
I don't DVC members being moved would lose the free laundry but I guess they could shut it down?While OP did get the short end of the stick, moved from club dvc studio to club hotel.
Those of us getting moved from value dvc studio to hotel (savanna?) can somewhat reasonably be considered an upgrade.
Newer, bigger rooms while losing microwave and possibly free laundry.
idk why you quoted me but to use points for a "regular" room you have to do an exchange and most times pay and exchange fee.
OP should get the points back from a DVC club level studio and the regular studio. OP booked a DVC villa not a hotel room.
I booked a value studio for my daughter for October and if she gets moved to a guaranteed SV then would be great!
Got the call about noon todayHow long ago was the call? I'm booked 2nd week Aug also in value--no call yet.
Depends on how the MB, stay and/or door lock is coded, guess I will find out.I don't DVC members being moved would lose the free laundry but I guess they could shut it down?
I definitely think you are getting chapeked. I have no doubt they are moving you to give it to themselves.Thank you all for the responses, it’s a lot to think about and digest all of the avenues this can go.
I did politely request some form of compensation while on the phone with the CM and she said that this was “not being offered in this situation” and that we could basically take it or leave it. I requested that she please leave my request as notes on the reservation. I’m not sure whether calling back would change anything, but if the consensus is that we really are getting shorted (which I believe is the case) then I am willing to try.
Interestingly, we also have Club Level reservations at AKL (DVC, not hotel) for the last few days in August as well as early December. I specifically asked if our August reservation was due to be moved as well and she checked her list and said it was not on there. Hearing that others are being moved in August from Value rooms is now more confusing than ever.
I do find the timing of every room on the 6th floor being taken out of inventory for the 50th to be extremely suspect.
It's not just a matter of complaints, it's illegal.I may be naive here but I would think taking room someone had booked for their own use would be something that would burn them if complaints went to governing bodies and overall wouldn’t be worth the risk. Especially if they claim a whole floor is shut down it may be even somewhat proveable they lied. If I were in this scenario I would definitely request their stance and reason in writing and I would definitely request management be involved to confirm information is accurate as I would actively follow up on it at resort.
When I first heard of this issue I was thinking they may have overbooked by some glitch in the system. I believe I heard similar issues having to cancel/move due to “maintenance at copper creek and poly as well. Didn’t grand Californian also have an issue they even admitted was overbooking by glitch? I know there was some weird system errors lately where availability was showing online but error would prevent from booking and mixed bag whether room was actually available when calling in.
To me, I’m chalking this up to poor IT combined with poor customer service with under trained/overloaded staff rather then any malice but I’ve underestimated their greed before so who knows.
Wait. What happened last year? What evidence or proof was there that the mouse tried to book DVC rooms a year out? I love me a good conspiracy but if true highly disappointed (but sadly I would not be surprised) in the mouse.what makes me suspicious is that they had tried to prebook rooms around the 50thblast year, they've been discovered and released the room.
Around the 11 month window there were issues where dates were booked in ways that weren’t possible without breaking the rules. Basically there would be availability at 11 months plus 2 days but 11 months plus 3 to 5 days was booked somehow. This shouldn’t be possible since the previous date must be booked to book the later if the 11 month window is followed.Wait. What happened last year? What evidence or proof was there that the mouse tried to book DVC rooms a year out? I love me a good conspiracy but if true highly disappointed (but sadly I would not be surprised) in the mouse.