going2theworld
Earning My Ears
- Joined
- Jan 13, 2004
- Messages
- 2
I'm going to WDW in feb. When the new codes for "room only" came out I phoned WDW reservations to try to change my reservations so I could get the same hotel (ASMo) for the same days - but w. the promo rate.
It took an hour over the phone, but at last the person said that everything was OK, I had a new booking, and he would cancel the old one.
When I could see on my bank statement that the money for the new reservation had been paid, but the old reservation kept popping up in "my vacations", and the money was still not refunded to the account, I phoned WDW again to try to sort things out.
I found out that I had been booked into the AS Music . The person I spoke to gave me a new reservation #, and said she had now booked me into ASMo. I asked for an email confirmation, but she said she would mail me one. She said - "we'll mail it to 11 Copenhagen "(my street# and my city)
- I never received confirmations on the other bookings via "snail" mail.
-The 2 old bookings (which should be deleted) keep popping up in "my vacations" - I cannot see the new one.
- When I asked the person I was placing the last reservation with to please go through my bookings with me to make sure everything was ok, she said something like "Ill put you through to guest relations" and hung up.
When should I expect the confirmation to arrive? I was told "5 days". Even when I live in Denmark, Europe. "Yes".
What to do?
Would it be ok to phone WDW one more time if I do not receive a confirmation within - say, 10 days?
When should I expect a refund of the money paid for the first reservation? Do they just deposit them on your account, or do they send (oh no!) a check to your mailing address?
The expenses for trans atlantic phone calls are soon to be bigger than money saved on the promo code....
It took an hour over the phone, but at last the person said that everything was OK, I had a new booking, and he would cancel the old one.
When I could see on my bank statement that the money for the new reservation had been paid, but the old reservation kept popping up in "my vacations", and the money was still not refunded to the account, I phoned WDW again to try to sort things out.
I found out that I had been booked into the AS Music . The person I spoke to gave me a new reservation #, and said she had now booked me into ASMo. I asked for an email confirmation, but she said she would mail me one. She said - "we'll mail it to 11 Copenhagen "(my street# and my city)
- I never received confirmations on the other bookings via "snail" mail.
-The 2 old bookings (which should be deleted) keep popping up in "my vacations" - I cannot see the new one.
- When I asked the person I was placing the last reservation with to please go through my bookings with me to make sure everything was ok, she said something like "Ill put you through to guest relations" and hung up.
When should I expect the confirmation to arrive? I was told "5 days". Even when I live in Denmark, Europe. "Yes".
What to do?
Would it be ok to phone WDW one more time if I do not receive a confirmation within - say, 10 days?
When should I expect a refund of the money paid for the first reservation? Do they just deposit them on your account, or do they send (oh no!) a check to your mailing address?
The expenses for trans atlantic phone calls are soon to be bigger than money saved on the promo code....
).
