Booked a room at 7 months, can't rebook to modify points?

[atthebeachclub]

Trying to figure out why a room I booked at 7 months (not one I own at) locked the contract points I used, so I can't modify to use other points. I feel liked I've seen this before too. Is this a known glitch? How do you fix it?

 

[MouseyMin]

That has happened to me a few times too. You need to call Member Services and ask them to try to do it. They have more capabilities than regular users do.

 

[Sandisw]

Sometimes it happens when it was an 11 month original booking, but seems to also happens sometimes when it’s a brand new booking at 7 months.

No idea why but you need to call MS.

 

[DanCali]

I solved this once by canceling and rebooking (of course it's possible only if there is still availability - I wouldn't risk losing the reservation).