BOG nonsense

[tim123]

So Im 18 days out and I get and email a few days ago offering me to go online and reserve a fast pass for BOG lunch. Its says just sign into your Disney account and enter your reservation number which they gave me in the email which is different than my confirmation number on my MDE….

So I log on and there is no where to enter this number. The BOG site takes me to September 2015 when I have another reservation booked. And that info appears!

Great Huh? What a mess this IT nonsense is.
If I try and change accounts it tells me that my email is already being used by some one. Yeah ME! Duh.

Ok so if I wanna use THIS BOG FP..I have to spent an hour on the phone.

Ridiculous. Really….Just stupid.
They better get their act together soon as far as the IT website goes. Too many people are spending way too much time on the phone for the kind of money it costs to vacation at WDW. I have free time but most people are busy with family and work….not a good reflection on the company from my perspective. And this is just ONE example.

 

[Suvadoo]

This is what really aggravates me. When I run into an IT problem, I'm stuck on the phone for an extended time. For my one and only trip so far with MDE last spring I called IT support 3 times. 1st call 20mins. 2nd call 1hr, 3rd call 10 mins. It was not a fun experience.

I can't believe they're e-mailing special offers on a system that is so glitchy! So are you going to call IT so that you can use the BOG reservation?

 

[lions1995]

The BOG site appears to bad in BETA test fir the past year. Clearly Disney does not have enough money to take it into production phase. I guess that is why it is still an experiment.

 

[tim123]

This is what really aggravates me. When I run into an IT problem, I'm stuck on the phone for an extended time. For my one and only trip so far with MDE last spring I called IT support 3 times. 1st call 20mins. 2nd call 1hr, 3rd call 10 mins. It was not a fun experience.

I can't believe they're e-mailing special offers on a system that is so glitchy! So are you going to call IT so that you can use the BOG reservation?

I just called IT and get this! There is NO IT support for BOG! Nada. Sorry you are out of luck..
Can you imagine if you were a family paying $$$$$$$$ and you had your heart set on BOG Fps.. and you have planned to the T because thats what they tell us to do. They send you an email inviting you, you go online and they have NEXT years reservation. And there is NO IT support! That sure as heck would bum me out if I was all magical about a trip 18 days out!
As it is I don't really care about BOG.. Food is good but its too big and noisy.
But this is just another example of a company asleep at the wheel.

 

[kapoof]

And you haven't even gotten there yet...just wait till you ave to wait in line...finally finally you get into the castle and think your going to get a seat and no..another line to wait to get into a room to wait in another line to place your order. Don't get me wrong..I liked bog but it was a lot of work for lunch.

 

[Robo]

I just called IT and get this! There is NO IT support for BOG! Nada. Sorry you are out of luck..

I'd not accept the word of just one CM on this, however.

 

[tim123]

I'd not accept the word of just one CM on this, however.

No IT support for BOG. Its a separate restaurant site. Thats a fact.
I can print out the invite and bring it to Guest Services and see what they can do when I get there. Great just what I want to do.

 

[surferdave]

Tim, I'm struggling to reconcile your current reaction with your position on other people's FP+ experiences.

But I agree with Robo.....if any CM says "sorry there's nothing we can do about your problem" then end the call as abruptly as you care to and call right back and get another person. 4 out of 5 times you get someone who oddly enough can help you.

 

[Zhaan]

Tim, I'm struggling to reconcile your current reaction with your position on other people's FP+ experiences. But I agree with Robo.....if any CM says "sorry there's nothing we can do about your problem" then end the call as abruptly as you care to and call right back and get another person. 4 out of 5 times you get someone who oddly enough can help you.

Also if the next person can't help you, ask for a supervisor. Frequently supervisors are able to work miracles that no one else can.

 

[tim123]

Tim, I'm struggling to reconcile your current reaction with your position on other people's FP+ experiences.

But I agree with Robo.....if any CM says "sorry there's nothing we can do about your problem" then end the call as abruptly as you care to and call right back and get another person. 4 out of 5 times you get someone who oddly enough can help you.

Surferdave. I'm 100% sure the cast member at IT was correct when she said "they have no control over the BOG site. Its a separate restaurant website that the restaurant maintains and they have no support mechanism.
As far as my overall opinion about the FP/MDE/MB new wave goes Surferdave let me explain. I have visited WDW twice with the new system. BOTH times in the very off season. First time last year there were glitches. Rolled with them. This time in September didn't need them as everything was a walk on.
I can certainly see how repeat WDWers who are locked into busy times don't care for the system. I have no judgement there. My only grip is that it shouldn't ruin your experience. WDW is fun. FP or not. The right attitude and vibration makes a difference. Thats all I'm trying to state in my posts in support of and in deference to those on these boards who are strongly unhappy with how this system has affected their touring style.

Ohana
https://www.youtube.com/watch?v=95GkQP9XI3A

WDW
https://www.youtube.com/watch?v=uCDjdbRcEHU

Poly
https://www.youtube.com/watch?v=skLUfDNfKZY

I think Im turning Japanese
https://www.youtube.com/watch?v=L7brMX8Y9sk

WDW Early Years
https://www.youtube.com/watch?v=QmsjbuYEvpw

WDW The Beginning
https://www.youtube.com/watch?v=F3ETQ1TPqiA

Epcot Beginnings
https://www.youtube.com/watch?v=uOq_jc33WJ8

Japan
https://www.youtube.com/watch?v=rIFx6gvqfys

 

[IamGroot]

Not to be "that guy", but before we blame their terrible system, do we know that OP didn't just do something incorrectly.

I only say this based on usage of the term "IT Website" which (to me) screams not tech-savy.

Not trying to throw OP under the bus, but I think these million threads could use a pinch of skepticism sometimes.

 

[cakebaker]

Surferdave. I'm 100% sure the cast member at IT was correct when she said "they have no control over the BOG site. Its a separate restaurant website that the restaurant maintains and they have no support mechanism.

That may well be true, however they should direct you to someplace that can assist. I wouldn't settle for the answer you got until I had at least spoken to a supervisor. " I can't help you and I don't know who can" is not an acceptable answer.

 

[tim123]

Not to be "that guy", but before we blame their terrible system, do we know that OP didn't just do something incorrectly.

I only say this based on usage of the term "IT Website" which (to me) screams not tech-savy.

Not trying to throw OP under the bus, but I think these million threads could use a pinch of skepticism sometimes.

I've done BOG before.
This time the email arrived. It included the reservation number and instructions. Went online. Site took me right to a future reservation. No way to get to 18 day out reservation. Only have one email. Tried to change password.
Error. I would have to use another email. Don't have one. Don't want to use a friends. Called the IT support at Disney. Didn't ask for supervisor. I will do that if all of you think it will change the outcome…but she was pretty adamant about what could be done. 1) use/set up another account with a different email (not interested)..2) Print email invite and bring to Guest Services upon arrival.

 

[shyjade]

I was not prompted to enter my reservation # either (apparently because I had used a BOG FP last year). A fellow DISer advised me to create a new login using a different email address (which, by the way, is in no way affiliated with our upcoming trip) and I was prompted to enter our reservation # and was able to secure a FP+ for lunch next Friday.

Good luck!

 

[Tinkerdreams]

Just an FYI. You don't need to wait for the e-mail invite. Beginning at day 27, go to th website and try to make a FP+ for BOG.

We just returned from WDW and that is what I did on day 26. Never received an e-mail.

 

[lovethattink]

My glitch is strange. I got an email last trip and it's linked to an old reservation from when it first started. I'm given a 7 day window starting today and for the next 6 days. It's been like that for ages. I can edit all personal info except reservation number or who the people are. So even though I'm not staying at a resort any time soon, I could make a reservation for today or the next six days. Strange.

 

[surferdave]

Not to be "that guy", but before we blame their terrible system, do we know that OP didn't just do something incorrectly.

I only say this based on usage of the term "IT Website" which (to me) screams not tech-savy.

Not trying to throw OP under the bus, but I think these million threads could use a pinch of skepticism sometimes.

Taking that position really doesn't ever give me any confidence in the system. Customer users should not have to be tech savy.

 

[cakebaker]

I've done BOG before.
This time the email arrived. It included the reservation number and instructions. Went online. Site took me right to a future reservation. No way to get to 18 day out reservation. Only have one email. Tried to change password.
Error. I would have to use another email. Don't have one. Don't want to use a friends. Called the IT support at Disney. Didn't ask for supervisor. I will do that if all of you think it will change the outcome…but she was pretty adamant about what could be done. 1) use/set up another account with a different email (not interested)..2) Print email invite and bring to Guest Services upon arrival.

Ah, didn't understand that they had given you the suggestion to set up a new account. Personally, if I wanted the reservation, I'd set up another account if that "fixes" it. Seems as though it's not possible to have 2 reservations on one account and this is a simple way around it. Not saying it ought to be this way, but it is what it is at the moment.

 

[Suvadoo]

Not to be "that guy", but before we blame their terrible system, do we know that OP didn't just do something incorrectly.

I only say this based on usage of the term "IT Website" which (to me) screams not tech-savy.

Not trying to throw OP under the bus, but I think these million threads could use a pinch of skepticism sometimes.

Here you go Tim, you did something wrong. It's obvious since you used the term "IT Website"

 

[Mikie]

According to the fairly extensive BOG lunch threads on the restaurants board, there is, in fact, no support for the BOG reservation system. Obviously somebody somewhere works on this thing, but a guest has no way to get connected with them. Apparently previous reservations sometimes (always?) interfere with one's ability to book a new reservation and the only way to fix it yourself is to sign in with a new email address. I would ordinarily suggest as other PP's did, to get another CM, but I think in this case, it's an exercise in futility.