BOG no credit card?

[*MomTo2Princesses*]

The CM I spoke with was able to retrieve my ADR, but it wouldn't let her adjust it to add my credit card. She had to transfer me to Guest Services to rebook it.

 

[sjv919]

Ugh. Whatever. I'm over it. I'm gonna give up for now in hopes that someone who doesn't live nearby to make day trips whenever as I am lucky enough to be able to do can get some pixie dust in my place and hope that karma kicks in for me when I get home tonight or when it goes online on Wednesday.

 

[pilferk]

Bad news guys...

I called to attach my CC# to my ADR that I made with the automated reservation system earlier this morning.

The CM on the phone had to literally re-book my ADR and cancel the original one. I was lucky in that my date/time was still available.

However, if you have an ADR for BOG during a very desirable time, I recommend you call back immediately. I was given the very distinct impression that if your automatic ADR without a Credit Card doesn't have a comparable date/time available, that you might be out of luck.

If the front line CM can't rebook (because there's no availability for your date/time)..they ship you off to Guest Services (another 30 min-ish hold)..who can do some system magic, add a CC#, and get you a new confirmation number. It's not TECNICALLY a cancel and rebook (which would give a chance to lose your time if someone else grabbed it at that second), but it functions in a similar way.

But you won't lose your original ADR date/time, provided you contact them today.

After today...nobody quite knows what will happen (including the CM's and supervisors). They know it's a problem...nobody has told them what the solution is after today.

 

[North of Mouse]

Bad news guys...

I called to attach my CC# to my ADR that I made with the automated reservation system earlier this morning.

The CM on the phone had to literally re-book my ADR and cancel the original one. I was lucky in that my date/time was still available.

However, if you have an ADR for BOG during a very desirable time, I recommend you call back immediately. I was given the very distinct impression that if your automatic ADR without a Credit Card doesn't have a comparable date/time available, that you might be out of luck.

No, that is not exactly correct. I called and at first the CM tried to tell me I had to rebook and cancel the one I had, but she found one 1 1/2 hrs. later. I said, no way, I want the one I have.
She put me on hold, came back and said she didn't have the authority to override, but if I was willing to hold that she would get someone to help me that could.
There was so many people waiting for same thing, she kept coming back on reassuring me that I was still in que. Finally, after 30 more min. a guy came on that was able to take my cc#, keep the same time ressie, but give me a new conf.#.

 

[Tropical Wilds]

Question - you seem to imply that tomorrow there may be some that are open due to the flushing. But you also seem to imply that all the ones without CCs would have still shown as available in the system anyway so if we're being told sold out - it's still really sold out - but also oversold with phantom reservations. Am I reading this wrong? Do you think trying at 7am tomorrow might be worth it?

I definitely think trying tomorrow at 7am will be really worth it.

Two things happened:

1. There was a glitch in reservations that caused the phantom reservations. There appears to be no rhyme or reason to it, though I've seen screenshots of people who got a booking confirmation that listed as a 2 credit character dining experience, and all those effected used the automated system (as in, everybody who had the mistake used the automated system, not everybody who used the automated system had it happen to them). While not all people who was a victim of phantom booking got that email error, all people who got that email error seem to be a phantom booking. Many of these were flushed already, causing multiple overbookings. Those people cannot call and have a CC attached to their reservation because, if that conflict arose, the system purged their reservation when it competed with another reservation that had complete info (the blasted CC).

2. Conversely, when that issue was resolved (and it was apparently resolved within the first 10-20 minutes of open reservations), there was still an outstanding issue where EVERYBODY who used the automated system AND DIDN'T LEAVE A CC #, which may perhaps have been everybody who used the automated system, is at risk of having their reservations completely flushed at 12:01. This applies to EVERYBODY who used the automated system and DIDN'T LEAVE A CC. Anybody who doesn't callback to fix it will have their reservations flushed, creating openings tomorrow.

Really, it's exactly what happens on "dump day," only happening for BoG folks.

 

[Mary T in PA]

Wow, this is all such a mess... I hope that it works out for everyone...this is a total cluster of chaos.

Sending good vibes and pixie dust to all....

 

[pilferk]

I definitely think trying tomorrow at 7am will be really worth it.

Two things happened:

1. There was a glitch in reservations that caused the phantom reservations. There appears to be no rhyme or reason to it, though I've seen screenshots of people who got a booking confirmation that listed as a 2 credit character dining experience, and all those effected used the automated system (as in, everybody who had the mistake used the automated system, not everybody who used the automated system had it happen to them). While not all people who was a victim of phantom booking got that email error, all people who got that email error seem to be a phantom booking. Many of these were flushed already, causing multiple overbookings. Those people cannot call and have a CC attached to their reservation because, if that conflict arose, the system purged their reservation when it competed with another reservation that had complete info (the blasted CC).

2. Conversely, when that issue was resolved (and it was apparently resolved within the first 10-20 minutes of open reservations), there was still an outstanding issue where EVERYBODY who used the automated system AND DIDN'T LEAVE A CC #, which may perhaps have been everybody who used the automated system, is at risk of having their reservations completely flushed at 12:01. This applies to EVERYBODY who used the automated system and DIDN'T LEAVE A CC. Anybody who doesn't callback to fix it will have their reservations flushed, creating openings tomorrow.

Really, it's exactly what happens on "dump day," only happening for BoG folks.

My question is: How did those using the automated system get an email confirmation?

I wasn't prompted for an email addy when using the system (nor a CC#), a bit later on (I got through about 8:45).

I've called back, since, and added my CC#..but the Guest Services CM who did it, while asking questions about my party make up, STILL didn't ask for an email addy.

 

[pilferk]

Wow, this is all such a mess... I hope that it works out for everyone...this is a total cluster of chaos.

Sending good vibes and pixie dust to all....

Cluster is definitely the first of two words I would use to describe it.

The second word would be a bit more "off color".

 

[Mary T in PA]

Cluster is definitely the first of two words I would use to describe it.

The second word would be a bit more "off color".

I totally get where you are coming from.. that is just my way of saying things around my kids without being "bad".

I am still not convinced that my ADR is secure, even with cc info, and at this point, if we get dinner there, great.. if not, we will try for lunch and move on.

 

[pilferk]

I totally get where you are coming from.. that is just my way of saying things around my kids without being "bad".

I am still not convinced that my ADR is secure, even with cc info, and at this point, if we get dinner there, great.. if not, we will try for lunch and move on.

We have an ADR at LTT (which we made at our 180 day mark), the same night as our BOG ADR, for about an hour later (but under different phone numbers).

I'm not cancelling that ADR for a bit, just in case.

 

[GoofyMB]

The CM I just had told me that the way they are advised to handle it was to open your existing reservation and charge your credit card 1 cent to add the card to the reservation. It was quick and easy and my reservation # didn't change.

 

[roomthreeseventeen]

The CM I just had told me that the way they are advised to handle it was to open your existing reservation and charge your credit card 1 cent to add the card to the reservation. It was quick and easy and my reservation # didn't change.

There are a couple ways to do it. I was not charged at all, but my confirmation number changed.

 

[pilferk]

The CM I just had told me that the way they are advised to handle it was to open your existing reservation and charge your credit card 1 cent to add the card to the reservation. It was quick and easy and my reservation # didn't change.

There's an "official" way (which involved Guest Services and a new confirmation number..but no CC charge) and a "work around" (which involves a CM charging your CC for a penny and no new confirmation number). According to the Guest Services person I spoke with, both work.

Some CM's either can't, or don't know how to, do the "1 penny" trick.

 

[Mary T in PA]

We have an ADR at LTT (which we made at our 180 day mark), the same night as our BOG ADR, for about an hour later (but under different phone numbers).

I'm not cancelling that ADR for a bit, just in case.

I don't blame you, I'd hold onto that one too.

What a way to spend a Monday!

 

[Tropical Wilds]

My question is: How did those using the automated system get an email confirmation?

I wasn't prompted for an email addy when using the system (nor a CC#), a bit later on (I got through about 8:45).

I've called back, since, and added my CC#..but the Guest Services CM who did it, while asking questions about my party make up, STILL didn't ask for an email addy.

I book through Disney and when I make changes, no matter how I do it (phone, computer), I get an email confirmation. While I can't remember giving them any emails addresses, I tend to suspect that after I've gone through the multiple confirmations of identity, that my disney.go account is attached to an email and that's what they use to send said emails. My disney.go account is attached to everything within Disney's web of sites, so when I booked through them, I got emails about all my dining reservations as I made them via the phone.

 

[xbatman]

They must finally have most, if not all, CM's up to speed on what to do.

On my second call to try to get CC added, the CM did quickly check to see if she could re-book but had me connected to guest services within 2 minutes when she couldn't find anything.

I wasn't thrilled with my 4:05 res at first, but now I'm thinking it's a good thing since it's for 11/21. I'm thinking there may be some horrendous waits as the night goes on.

 

[Needzavacation]

I just got off the phone with a CM, after making a reservation through the automated system without a credit card. She said they were just advised that reservations made this way will NOT be cancelled - the reservations are confirmed.

 

[roomthreeseventeen]

I just got off the phone with a CM, after making a reservation through the automated system without a credit card. She said they were just advised that reservations made this way will NOT be cancelled - the reservations are confirmed.

That sounds extremely fishy and not true.

 

[Tropical Wilds]

That sounds extremely fishy and not true.

I agree... I'd call anyway to put that CC on there. Enough people have reported having their reservations already flushed to make the assumption that all will be OK.

 

[DavidNYC]

I just got off the phone with a CM, after making a reservation through the automated system without a credit card. She said they were just advised that reservations made this way will NOT be cancelled - the reservations are confirmed.

That sounds extremely fishy and not true.

I wouldn't be surprised if it turns out to be true. While the cancellations may have been true how it normally works and as of this morning, Disney is aware of this issue. So they have two choices. Let the system work as usual and cancel all the reservations of many people who have a confirmation number and have no idea their reservations will be cancelled. (Now picture the havoc this will cause at the restaurant when people show up). OR, they can figure out a work around for reservations made today to prevent them from getting cancelled.

I was actually very suprised when I heard they'd be cancelled. This seemed to be a situation that just screamed out for Disney to figure out a way around it.

For me personally - I'd rather them get cancelled so I can get a shot at making them tomorrow morning but boy, will there be problems down the road for Disney if they do . . .