Boardwalk Inn - need GM's name please

[MustangPrincess]

I would like to send an old fashioned, snail mail letter about my recent stay. Who is the GM there now? It isn't anything bad - it's full of compliments about the people who helped us while we were there. Thanks in advance!

 

[OKW Lover]

I don't know who is the GM right now, but you could just address the letter to "General Manager, Disney's Boardwalk Resort" and it will find its way to the correct person.

 

[baler31]

The GM is Kim Marinaccio. She is very engaged and a manager that does care about guest experience. She was previously at AKL and briefly at GF. I found she does wonders for CM's and everyone generally likes her. Morale at GF was very good for her brief tenure.

Scratch that, I was just told by a friend that she is moving into another role this month (Director Experience Integration-Lodging) and the former WL GM is taking over. I will ask my CM friend what the new GM's name is.

The treadmill of GM's at the resorts is stunning, they have moved so many people around I cannot keep up. There is no continuity at the resorts with management moving around every 6-9 months. GF has had 3 GM's within the last 18 months.

 

[gottalovepluto]

GF has had 3 GM's within the last 18 months.

What?! It's amazing those hotels operate as smoothly as they do with that sort of management turn around. There must be a reason and I have a grand total of 0 experience in hotel management... but still. I think that would drive me a little bonkers!

OP I love your idea of a snail mail good job. I'm filing that away in the back of my mind for the next time I come across that sort of situation!

 

[pampam]

We stayed at ASSP in January/February and although there were small glitches and one major major problem, it turned out to be our best vacation ever. So, on our last night I sat down and wrote a letter to the manager, to let him know how much we had enjoyed our stay. I thanked him for the various ways I had been helped and of course praised the C.M.s roll in our satisfaction. I have had many vacations in WDW, and many great experiences, but this was the first time I actually wrote a letter about it. I simply went to the front desk, asked for the manager, briefly told him how pleased we were, and passed the letter to him, explaining that I had written about our nice stay. He thanked me and told me he would let the others know too.

 

[MustangPrincess]

I am one of those people who still enjoy mailing a nice compliment letter. I think it means so much to see the written words. I was able to find out that it appears that the name of the manager is Jose Mola at least for now. I must say that our last stay at the Boardwalk Inn was the best vacation ever.