Dean
DIS Veteran<br><a href="http://www.wdwinfo.com/dis
- Joined
- Aug 19, 1999
- Messages
- 39,228
IMO some do and some don't. I believe the issue though is with the lack of direction & leadership from DVC in general. Even in the best of times it's a difficult job but when you have members who've owned for 20 years posting they've never gotten a request, that doesn't happen if they're putting an effort into it. I believe DVC should put more effort into requests but that includes saying no at the front desk when people complain and they've been assigned appropriately. Like the post last year from one who didn't like the view from their room in HI and had points returned, DVC should never have done so when the room they were assigned was the room type reserved.I also think the room assigners do the best they can. Keep in mind that a large majority of guests request the same thing at a particular resort. In addition to that limitation, there also has to be guests checking out from those limited desirable rooms for them to be available for the arriving guests.
Room assignments have to be one of the most thankless tasks a CM can do. Even if one does a fantastic job, guests & front desk CMs can mess it all up (and I think they often do) & the assigner is blamed.![]()