Birthday Surprise Dissapointment!

[Denise Thies]

On my orginal reservations I asked for balloons and a birthday card for my sons 5th birthday. I verified when I checked in and again the day before - they said they didn't have it and typed in a new request. The day of his birthday we came back 1/2 day no baloons I called the front desk and said it would be taken care of again came back at dinner expecting a surprise, nothing...
called again they said the request was put in that day and it would be there tomorrow I said his birthday is today . . . they said we will see what we could do. Finally we went night swimming and it was there at 1:30 finally . . . took a little fun out of the surprise. Keep on checking on these people - very unreliable. Also requested towel animals with tip...nothing. Boo!

Does anyone know the number to complain to or write to?

 

[Cass]

Towel animals & birthday surprises are never a sure thing. Sorry you were disappointed. I hope it didn't ruin your trip and you had fun at Disney

 

[JenLoy]

I agree with the previous poster. Those "extras" are never guaranteed. Next time I would consider ordering a gift basket and filling it some of your DS's favorite goodies. This way you'll be sure he'll be receiving something. I have made similar requests for birthday and anniversaries in the past, always knowing a request is just that, and nothing is guaranteed. I have been plesantly surprised when a bit of pixie dust was blown my family's way.

 

[luvmick]

I too do not understand why you would complain about something that is not guarented. Balloons and towel animals are just xtra pixie dust that might or might not be granted. Sorry you were disapointed.

 

[Alicnwondrln]

i can understand the towel animals but if you ORDER a cake and ballons they should come I am assuming you paid for those if not and you only reuqested it then you are outta luck

 

[Cass]

The OP did not pay for cake & balloons - just requested it be done for the special occasion. Sometimes it is, sometimes it isn't.