I booked a club level room for Early August way back in October. At the same time I asked about reserving a cabana and they told me that the club concierge could handle everything. So, they transferred me to club concierge. The woman who answered took my name and the dates I wanted and I specified cabana #2 since I wanted to watch the kids in the pool. She told me I was all set. I asked if she needed a credit card # and she replied "no." I also asked for a reservation number or something, and she again told me there wasn't one but I was all set. I even called back an hour later to see of the reservation went into the book, and I got the same woman who told me I was all set with cabana #2.
Well, today I was firming up other plans, and since I was uneasy about this in the first place I called RPR and asked to be put through to the fitness center, and guess what - NO record of my reservation, and in fact #2 was already taken for the first day of our stay!!!! I complained to club concierge, and was transferred to the concierge manager who took my inof and said she would try to "see what she could do for me." All I got was a return call from the manager of the recreation department who took my reservation for the 2nd 2 days for #2 and the first day for #1 and said he would try to see if the people who had reserved #2 for the first day still wanted it.
As far as I'm concerned club concierge is useless. I could have called the fitness center myself and done this.
Well, today I was firming up other plans, and since I was uneasy about this in the first place I called RPR and asked to be put through to the fitness center, and guess what - NO record of my reservation, and in fact #2 was already taken for the first day of our stay!!!! I complained to club concierge, and was transferred to the concierge manager who took my inof and said she would try to "see what she could do for me." All I got was a return call from the manager of the recreation department who took my reservation for the 2nd 2 days for #2 and the first day for #1 and said he would try to see if the people who had reserved #2 for the first day still wanted it.
As far as I'm concerned club concierge is useless. I could have called the fitness center myself and done this.
