Beware paying with Disney gift cards

[Planogirl]

How can you expect to pay off a package to earn rewards and then use those rewards to get a refund? That's how I'm reading this and it sounds off to me.

 

[SUSIEQ]

How can you expect to pay off a package to earn rewards and then use those rewards to get a refund? That's how I'm reading this and it sounds off to me.

That's the way I'm reading it also.


Posted from DISboards.com App for Android

 

[maxiesmom]

That was my take on how it was worded, too. But it doesn't explain how she was able to do it on a previous trip.

In post #4 the OP says a manager told her it shouldn't have been done before. And it sounds as if it shouldn't have been, if I am understanding correctly. She expected them to reverse the charge on her credit card and then apply her Disney gift cards. I don't know anyplace that would or should be expect to do that.

 

[SUSIEQ]

Kinda sounds like "double dipping".


Posted from DISboards.com App for Android

 

[robinb]

How can you expect to pay off a package to earn rewards and then use those rewards to get a refund? That's how I'm reading this and it sounds off to me.

Kinda sounds like "double dipping".

It's not double dipping since they reduce your rewards by the amount of money refunded. If they don't, then people would charge up to their limit every month and return it all the next month.

 

[SUSIEQ]

Quote:
It's not double dipping since they reduce your rewards by the amount of money refunded. If they don't, then people would charge up to their limit every month and return it all the next month.

What if you never intend to use that credit card again? Would that be double dipping?(Not saying the OP was planning on doing that.)


Posted from DISboards.com App for Android

 

[SUSIEQ]

Nevermind, they'd need to use the credit card again to use up the credit balance.


Posted from DISboards.com App for Android

 

[Marionnette]

Nevermind, they'd need to use the credit card again to use up the credit balance.


Posted from DISboards.com App for Android

Not necessarily. You can ask for a refund if you have a negative balance owed on your credit card. So if the OP got the $900 credited back to her Disney Visa and never used it again, she could ask to have that money sent back to her.

 

[letsgoreds]

In the future (and I'm not sure why she didn't do this in the first place), take care of these transactions via phone before you go.

 

[robinb]

Not necessarily. You can ask for a refund if you have a negative balance owed on your credit card. So if the OP got the $900 credited back to her Disney Visa and never used it again, she could ask to have that money sent back to her.

I bet there is some fine print that says that the $900 credited back would also be reduced by the rewards reduction.

 

[ellie05]

http://disboards.com/showpost.php?p=46543485&postcount=64


I think that gives us the full story. If I'm understanding correctly by piecing the two threads together (the only way I could make heads or tails), you paid off your trip 45 days out, arrived at the resort, wanted to retroactively apply your rewards at the desk (by all means correct me if I'm wrong; you're not very clear in your explanation of what happened).

If this is the case, I can't think of any place of business that would be willing to do that.

We travel and this never been a problem in any hotel other than this time. I worked in the hotels before and it shouldn't be a big deal as long as they get payment.

Glad that everything worked out ok but I am still a bit confused.

Let me see if I get this straight:

1. You paid for the vacation package on or before 45 days.
2. You received $900 in rewards
3. You went on vacation and charged food and stuff to your room
4. At the end of the vacation you wanted to use the $900 you had in rewards to pay on your room account.

I am not sure why this would be a big deal?? You earned the rewards, not sure why you couldn't use them.

Yes I paid the package at 45 deadline and in fact I had to call back and had put in an other Disney visa because I completely space out and gave the wrong Disney visa. As I understand you can use as many credit cards, cg, rewards card at the reservation point. But for some reason the front desk wouldn't do it even though it is possible. Here is the tricky part she wouldn't take my rewards cards but she did take the gift cards and had no problem the first time we got there . So we went to the resort shop bought a gift card with our rewards cards and went back then she had a problem but I think the problem was only because she knew it was coming from the rewards.

What she is complaining about is that CBR would not take her gift cards/rewards card to pay off part of the package and thus refund the money onto the credit card she used. I don't think it is really that she is complaining that she wanted to pay on the food and that as she specifically stated the package.

We have stayed at several different resorts and not had a problem with the gift cards being used for the room only or the extras.

I am not complaining I just wanted to let people know to do it before you get there so you avoid the problems we had checking out. I didn't want to pay on the food we had free dining.

Yes, but I thought the OP came back and said it was at checkout so I assumed it was to pay off the balance accrued while in the trip. OP where are you?

So credit of package prepayment at check in, not allowed.
Paying charges other than the package accrued during our trip, allowed, but you have to do it prior to checkout day.

yes it was a check out. The bold is correct. The rest you are allowed to do it, but it does become more complicated when they have to refund the credit card. If you have rewards cards just do it before you get there.

How can you expect to pay off a package to earn rewards and then use those rewards to get a refund? That's how I'm reading this and it sounds off to me.

Sorry but yes I got $900 in rewards form this package (I am being sarcastic because to get $900 in rewards it would have a been a really expensive vacation). The rewards from this trip are untouched still in my account. I don't expect this and we would have to spend so much money in this trip to get $900 in rewards. (added last part so no one gets confused)

 

[4HppyCamprs]

Yes I think the reason they refused the refund is because it seems shady. I would use a stronger word in real life. Normally there is a hold time before rewards points are added to a account so that if the item is returned or refunded the points for the purchase are not given before they are earned.

In this case it appears that the OP charged the package to her card, received the rewards based on the full package price, got rewards cards and then tried to get a refund on a portion of the package which means that she would technically cancel a portion of the rewards that had been earned through the purchase (example: 4500 purchase then she earned 900 in rewards points. Full rewards for full purchase. She Asked for 4500- 900 in rewards= 3600 actual purchase (the amount that would actually qualify for rewards). She is would then have to give back a portion of the earned rewards (auto deducted typically from a rewards card in the event of a return).

She would be trying to apply unearned rewards to the package at the desk by asking for the original form of payment (the rewards card) to be refunded. If I am reading all this correctly and I have been waiting for the OP's response to the questions before answering.

 

[Marionnette]

We travel and this never been a problem in any hotel other than this time. I worked in the hotels before and it shouldn't be a big deal as long as they get payment.



Yes I paid the package at 45 deadline and in fact I had to call back and had put in an other Disney visa because I completely space out and gave the wrong Disney visa. As I understand you can use as many credit cards, cg, rewards card at the reservation point. But for some reason the front desk wouldn't do it even though it is possible. Here is the tricky part she wouldn't take my rewards cards but she did take the gift cards and had no problem the first time we got there . So we went to the resort shop bought a gift card with our rewards cards and went back then she had a problem but I think the problem was only because she knew it was coming from the rewards.



I am not complaining I just wanted to let people know to do it before you get there so you avoid the problems we had checking out. I didn't want to pay on the food we had free dining.



yes it was a check out. The bold is correct. The rest you are allowed to do it, but it does become more complicated when they have to refund the credit card. If you have rewards cards just do it before you get there.






Sorry but yes I got $900 in rewards form this package. The rewards from this trip are untouched still in my account.

Much of what you have posted still does not make sense.

Chase will reduce your rewards when you are refunded or credited by a business. It can take a full billing cycle following the refund, but they do it.

It makes no sense that you should be able to apply rewards earned by paying for a trip in order to trigger a refund on your account.

And if you earned $900 in rewards for your trip, that would be the equivalent of $90,000 in spending @1% back. Or $45,000 if you got a double rewards bonus of some type. That would have been one heck of a trip!

NOT



MAKING



SENSE

 

[ellie05]

In the future (and I'm not sure why she didn't do this in the first place), take care of these transactions via phone before you go.

Yes we should have done this, but for budget purpose it seem easier to pay off the package and have the $900 for extras for our trip.

Much of what you have posted still does not make sense.

Chase will reduce your rewards when you are refunded or credited by a business. It can take a full billing cycle following the refund, but they do it.

It makes no sense that you should be able to apply rewards earned by paying for a trip in order to trigger a refund on your account.

And if you earned $900 in rewards for your trip, that would be the equivalent of $90,000 in spending @1% back. Or $45,000 if you got a double rewards bonus of some type. That would have been one heck of a trip!

NOT



MAKING



SENSE

I was being sarcastic on the last part that confused you. It is funny how things go down in the dis.I know they will reduce the rewards if money gets credited. And as I said the rewards we use were not the rewards we got paying for this trip those rewards are still sitting in our account.

 

[robinb]

Sorry but yes I got $900 in rewards form this package. The rewards from this trip are untouched still in my account.

I don't think that will last long:
http://www.disneyrewards.com/faq/classic/redeeming

If I purchase an item with a Disney Rewards Visa Card and then return it, will I lose the rewards I earned for that purchase?

Yes, your rewards account will be debited when the credit posts to your credit card account.

Laugh all you want, but I think you screwed yourself out of the double rewards you earned on your last trip.

 

[ellie05]

Yes I think the reason they refused the refund is because it seems shady. I would use a stronger word in real life. Normally there is a hold time before rewards points are added to a account so that if the item is returned or refunded the points for the purchase are not given before they are earned.

In this case it appears that the OP charged the package to her card, received the rewards based on the full package price, got rewards cards and then tried to get a refund on a portion of the package which means that she would technically cancel a portion of the rewards that had been earned through the purchase (example: 4500 purchase then she earned 900 in rewards points. Full rewards for full purchase. She Asked for 4500- 900 in rewards= 3600 actual purchase (the amount that would actually qualify for rewards). She is would then have to give back a portion of the earned rewards (auto deducted typically from a rewards card in the event of a return).

She would be trying to apply unearned rewards to the package at the desk by asking for the original form of payment (the rewards card) to be refunded. If I am reading all this correctly and I have been waiting for the OP's response to the questions before answering.

You didn't read the other post and you are just assuming a lot of things. Your math is terrible wrong we would have to spend 45,000 not 4,500 to get $900 in rewards as I said before. The rewards we got from this trip are still sitting in our account. And our account is positive rewards even after the refund.

 

[ellie05]

I don't think that will last long:
http://www.disneyrewards.com/faq/classic/redeeming


Laugh all you want, but I think you screwed yourself out of the double rewards you earned on your last trip.

As I said before I was being sarcastic in that part. I said I knew that already I WAS NOT trying to get double rewards. I know the rewards will be taken away just as if return anything. There was a still a big chunk spend in Disney stores and the remainder of our package charge. As I said even after all this our rewards account is $140 positive balance.

 

[robinb]

As I said before I was being sarcastic in that part. I said I knew that already I WAS NOT trying to get double rewards. I know the rewards will be taken away just as if return anything. There was a still a big chunk spend in Disney stores and the remainder of our package charge. As I said even after all this our rewards account is $140 positive balance.

Sorry, that wasn't clear until you responded to Marionnette which was when I was typing. I still don't understand why you didn't use your "free money" from the rewards in advance .

FTR, Disney doesn't like doing refunds and re-applying charges to another method at check out. I remember a few years ago we shared a 2 bedroom villa with my brother in law's family. They wanted to pay for their charges at check out, but our credit card had already been charged. They ended up having to give us a check because Disney wouldn't refund our credit card and charge theirs at checkout. The next time we had someone stay with us in a 2 BR we went down the night before checkout before the charges were put on our Visa card and everything was fine. I think they were being nice to you to even allow you to put some of your package payment on gift cards.

 

[ellie05]

Sorry, that wasn't clear until you responded to Marionnette which was when I was typing. I still don't understand why you didn't use your "free money" from the rewards in advance .

FTR, Disney doesn't like doing refunds and re-applying charges to another method at check out. I remember a few years ago we shared a 2 bedroom villa with my brother in law's family. They wanted to pay for their charges at check out, but our credit card had already been charged. They ended up having to give us a check because Disney wouldn't refund our credit card and charge theirs at checkout. The next time we had someone stay with us in a 2 BR we went down the night before checkout before the charges were put on our Visa card and everything was fine. I think they were being nice to you to even allow you to put some of your package payment on gift cards.

This is our 6 Disney trip and we never had a problem doing this. This is the first time. They can even divide the account into different folios and put different credit cards on file. It really shouldn't be a big deal as I know the system they use. It can get tricky in packages but still not a big deal. We did it because in the budget perspective it was just easier to pay for the trip entirely and have the rewards for the extras. October is a big month budget wise for us for a number of reasons if it wasn't because my DH was deploying and had set dates we would have change our trip for another month. We usually use that much in extras anyway, but we ended up canceling and changing our plans when we were there so that is why we didn't use the whole $900 in extras. Now next time we will just do it with reservations as I said before it has never been an issue before, but she did mention thing varies from CM to CM which means it doesn't seem they have a policy it is really up to the CM if they feel like doing or not. If one thing we can actually complain about it this trip is the inconsistency you get through out Disney. As such a big company you would think that had clear policies.

 

[Leajess99]

This is our 6 Disney trip and we never had a problem doing this. This is the first time. They can even divide the account into different folios and put different credit cards on file. It really shouldn't be a big deal as I know the system they use. It can get tricky in packages but still not a big deal. We did it because in the budget perspective it was just easier to pay for the trip entirely and have the rewards for the extras. October is a big month budget wise for us for a number of reasons if it wasn't because my DH was deploying and had set dates we would have change our trip for another month. We usually use that much in extras anyway, but we ended up canceling and changing our plans when we were there so that is why we didn't use the whole $900 in extras. Now next time we will just do it with reservations as I said before it has never been an issue before, but she did mention thing varies from CM to CM which means it doesn't seem they have a policy it is really up to the CM if they feel like doing or not. If one thing we can actually complain about it this trip is the inconsistency you get through out Disney. As such a big company you would think that had clear policies.

I find this interesting since every Disney resort we have stayed at has had the same response that they can only have 1 credit card on file per room.

I also still find what you did/tried to do quite shady. A regular hotel has no problem changing the method of payment at checkout because it has not had that payment for 45 days or more like Disney has. Again, if it were a room only at Disney it would be a whole different thing but for it to be a refund on a package that has to be paid for 45 days in advance is fishy. Just my opinion.