Between me and my ex, I'm usually the smart one, but this time....

[pettyone]

Wow, Tracy! Your debit card losses are huge! We've been lucky and ours are no where near that.... not even in the parking lot of your arena. We're a billion dollar bank with 18 offices, but then again, you're in a larger city than we are.

Yes, we love Banker's Online! It helps with answers to so many questions.

We now have a service called FRIS on our debit cards...it's a smart program that "learns" each customer's debit card activity & notifies the customer if anything out of the ordinary tries to hit their card...it's pretty cool! Losses are diminishing!

We have the same type of service on our bank-issued credit cards as well...it seems to work fairly well...

 

[RUDisney]

We just bought Oasis for fraud detection. It monitors all paper and electronic transactions and, like FRIS, learns a customers account habits, including ATMs and ACH transactions. If the OP's bank had this and they have a fraud detection software in place, they should have noticed that a $3,500 transaction was out of the ordinary for his account and they should have looked at it.

Mom2be is right, too. An operations manager, like my suggestion of the compliance officer, would care far more about getting the account fixed than a branch person.... they are paid to serve customers and fix things. Many banks pay their branch staff to sell and not to serve.

 

[Pamlur]

Oh, I'd be so all over this, they'd know the location of every pore on my face!

File a police report, immediately (if you are sure your ex will carry through on it, have him do it; otherwise, take care of it yourself). That bank is depriving your children of food!

Go to the media! That bank is depriving your children of food!

Go into the bank and talk to the manager; do NOT be quiet about it...you want the other customers to overhear.

Work upwards from there.

 

[Mom2be]

Any update?
~Amanda

 

[jcsbama]

I'm curious for an update as well.

 

[Beth76]

This is simply outrageous! I'm anxiously awaiting an update too.

 

[Amy]

I'm curious, too - what happened??

 

[cherylp3]

I'm also wondering what the bank is.

 

[Alicnwondrln]

yeah what is going on with this ????

 

[Ava83]

OP I was hoping for a positive update!

 

[Lisa L from MI]

I have been reading this and wonder what became of the situation??

 

[Cindyluwho]

However, the fact that a lawyer advised your ex to pay back the bank has me believing that there is more to this than your ex is admitting. I could be wrong, but the lawyers I know are more about working for their clients when it comes to a bank error than immediately telling them to pay the bank. Are you sure that there is no IRS lien that was placed on the account and then paid to the IRS? This seems far-fetched to me because banks typically only remit what is in the account and not the total that the IRS wants. Why would a bank pay the entire amount of a lien only to be left holding the bag if its customer doesn't pay it back?

ITA I don't have your background in banking, but I did work in an S&L for several years. There's more to this story than the OP knows. Unless she's been at the bank & on the phone with the attorney, with her ex, I don't think she has the whole/full story.

 

[Tiggeroo]

ITA I don't have your background in banking, but I did work in an S&L for several years. There's more to this story than the OP knows. Unless she's been at the bank & on the phone with the attorney, with her ex, I don't think she has the whole/full story.

that's the reason I put out IRS lien r some sort of debt. Even a conscientous person could have a bill that somehow slipped thru the cracks. They had the wrong address or something. In this case the issue would be the bank being in the wrong by allowing a debit over the balance. It's also possible that the ex at one point agreed to a payment plan with a pre-ordained bank debit.

 

[RUDisney]

If the OP's ex had a tax lien, the bank would have put a hold on the entire balance that he had in that account and debited just that amount to pay that debt. This is what banks are required to do for tax liens. Having "spoken" to the OP offline about this, I don't think it is her ex that is trying to cheat the bank or her.

What I really believe is happening is that they are using a big bank in which they are barely a number. Big banks truly don't care what happens with its customers until their balances are significant... then they play favorites with them. How many of us wouldn't be mini blips to that bank?

While I think there is more to this story than has been presented, I think that it is on the bank's end... strong-arming the customer... because they can.

I've provided the OP with the bank's regulator and steps they can take in reporting the situation to the regulator. IMO, with 20 years of banking, most of them in management, the bank didn't begin to scratch the surface of trying to find where the money went. I can think of many things that they didn't check off the top of my head.

I just hope she and her ex find a nice community bank that will treasure their business instead of this ultra-big that doesn't care about them.

 

[Alicnwondrln]

If the OP's ex had a tax lien, the bank would have put a hold on the entire balance that he had in that account and debited just that amount to pay that debt. This is what banks are required to do for tax liens. Having "spoken" to the OP offline about this, I don't think it is her ex that is trying to cheat the bank or her.

What I really believe is happening is that they are using a big bank in which they are barely a number. Big banks truly don't care what happens with its customers until their balances are significant... then they play favorites with them. How many of us wouldn't be mini blips to that bank?

While I think there is more to this story than has been presented, I think that it is on the bank's end... strong-arming the customer... because they can.

I've provided the OP with the bank's regulator and steps they can take in reporting the situation to the regulator. IMO, with 20 years of banking, most of them in management, the bank didn't begin to scratch the surface of trying to find where the money went. I can think of many things that they didn't check off the top of my head.

I just hope she and her ex find a nice community bank that will treasure their business instead of this ultra-big that doesn't care about them.

well i hope someone can help them sounds like they are getting raked over the coals

 

[laura001]

I am curious as to what has transpired since your last post. Please let us know how you are making out.

 

[minniecarousel]

?update?

 

[LadyyRedd]

I'm giving this another bump.

Kimya

 

[pettyone]

Just back from a magical vacation and looking for an update as well!

 

[TEENEE]

Another interested party here.