Best way to contact Disney about concerns?

[Kwdsue]

Like many others, I'm concerned about the costs of attending Disney parks and staying at their resorts. I realize Disney is trying to recover lost revenue from the pandemic and inflation in general is also part of the rise in prices. I'm not here to share all my concerns. Many people have already voiced the same concerns I have. I just want to know the best way to communicate them to Disney. Is it best to email? Write a letter? I don't think a phone call will do much, especially since it's difficult to get through these days.

If anyone has a good way to contact Disney, please provide email or addresses that would be the best way to reach the "powers that be." Thanks!

 

[RoseGold]

Vote with your wallet. It's the only vote Disney cares about.

 

[Sandiz08]

We will be taking one last trip to Disney in July due to having pre covid ticket credit. We will not be purchasing genie plus, park hopper, memory maker, new magic bands , and will not be doing any extras. We are also only booking restaurants we feel are quality. Like the previous poster said, vote with our wallet.

 

[BaymaxFan78]

guest.mail@wdw.disneyonline.com

I don't know if this is still an email they use but it worked before.

 

[OKW Lover]

Write a letter to the Corporate Communications department. In it express exactly what you are concerned about but be clear and concise. Be business-like explaining how the changes have affected your enjoyment of the Disney product. Also let them know how it affects your future patronage.

 

[CarolynFH]

Like many others, I'm concerned about the costs of attending Disney parks and staying at their resorts. I realize Disney is trying to recover lost revenue from the pandemic and inflation in general is also part of the rise in prices. I'm not here to share all my concerns. Many people have already voiced the same concerns I have. I just want to know the best way to communicate them to Disney. Is it best to email? Write a letter? I don't think a phone call will do much, especially since it's difficult to get through these days.

If anyone has a good way to contact Disney, please provide email or addresses that would be the best way to reach the "powers that be." Thanks!

I don't know whether it's the "best way" to reach them, but I also have wdw.guest.communications@disneyworld.com and guest.services@disneyworld.com. Maybe you could compose your letter and send it via email to all three addresses and as a letter to Corporate Communications (sorry, I don't have a mailing address for that).

 

[Kwdsue]

Thank you all. Yes, I will definitely be letting them know with my wallet (the lack of money flying out of it to Disney) but I also want it to be very clear my reasons for not spending my money there. I appreciate the recommendation to write a clear, concise letter and the addresses.

 

[Blondie58]

Several years ago I wrote a letter to Guest Services as the workout facility at the GF was a tent in the parking lot while they built the new spa. As we use a workout facility every day when traveling this was an issue for us. The large tent situation was less than desirable especially when the wind was blowing. My letter resulted in a phone contact from the Disney organization. I was asked if we would ever return to WDW after this concern. I shared "yes" we would but would like the concern addressed as the front desk cast members told us to write. We were told if you are returning, thank you and we will see you in the future. Okay!!!! However, I still pen notes and mail to guest services about exceptional cast members.

 

[Mrs.AMC]

None of the ways will matter at all to them. They’ll only make you feel better

 

[Eastern]

None of the ways will matter at all to them. They’ll only make you feel better

Probably this. They only understand $$$.

My family is going for a short trip in May. No one wants to buy G+ despite me trying to sell it. They are outraged. We'll see what happens. ( I even said, what about for 1 MK day? "NO!")

Expect your response to arrive in 1-2 months. They are behind schedule.

 

[Wdwfan2016]

They are so short staffed right now they are not reading half of the emails received anymore. You’ll be lucky to receive a canned response. Currently the ones taking priority are from Guests that have experienced problems during their visit.

 

[k5xs]

I've gotten good responses from guest.services@disneyworld.com

I asked in my email that my comments be passed on to Bob Chapek and Josh D'Amaro.

I received a 20-minute follow up call from a pleasant lady who said she was Chapek's executive assistant.