Being Turned Away

[countryblonde314]

I recently heard from a friend who was in Disney World that she was told from a cast member that if they can't physically look at you and point out what is wrong they will turn you away without receiving a DAS pass. I understand that this does cut people out from trying to use the pass without needing it but what about those who you can't physically look at and pick it off right away?

This worries me for my up coming trip. I do use a wheelchair when I'm in Disney World because I physically can't walk due to my knees, hips and ankles being messed up and my recent surgery on my knee, but there is other issues I have. I use to recieve the GAC pass (which I rarely used unless I absolutely needed to) and when they went away with it I believed it was a good thing. I used the DAS pass when they first brought it out along with our fastpass+ option. Do you think bringing a letter from the drs stating my issues would help with recieving my DAS pass? This helps when I'm having my off days and not being able to have it for those days would make it hard to enjoy or even go to the parks.

 

[anonymousegirl]

The CMs will not ask for or look at a letter from your doctor. They don't need a diagnosis, they need you to tell them what accommodations you need. So I would say that although part of my needs are met by using the wheelchair, I have other issues that are not. Explain those, and see what they say.

 

[SueM in MN]

The CMs will not ask for or look at a letter from your doctor. They don't need a diagnosis, they need you to tell them what accommodations you need. So I would say that although part of my needs are met by using the wheelchair, I have other issues that are not. Explain those, and see what they say.

This

Plus, if you still have the DAS you got during your other trip, bring it with you.

The majority of people who have reported being turned away either had ONLY mobility issues or did not explain their other issues.

People with disabilities that are only mobility related are being told the lines are accessible and it is recommended that they get a mobility device.
If a guest has other needs besides mobility, they need to explain their needs that are related to bring in the lines to the CMs at Guest Relations.
A letter from the doctor is not needed and CMs will typically refuse yo look at it.

Just be prepared to explain your line related needs to Guest Relations.

 

[dowchick]

This
People with disabilities that are only mobility related are being told the lines are accessible and it is recommended that they get a mobility device.
QUOTE]

Thank you for sharing this info. My husband has spina bifida so this is helpful to know.