Beginning in January - 18% Gratuity....

How do you feel about the new 18% gratuity charge?

  • I AGREE

  • I DISAGREE

  • I DON'T CARE


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I have been told people would prefer to wait for a prettier server, or a server of their own race or a different gender.

:scared1: :scared1: :scared1:

People have actually said that to you??????? That is just beyond the boundaries of being considered a human being, who are these people and what planet do they come from? Unbelievable.
 
This thread is still cracking me up, especially as an English teacher - it's funny how so many people are sure that this is only for DDE? Why? Because it was sent by the DDE office?

Yes.

That doesn't mean anything, as they were just informing their customers that they will now be subject to this change. I'm pretty confident that this is why the info was given at the end of the letter as it is not specific to just DDE customers at all.

Whether or not it's across the board, DDE customers are going to be subject to the change. The question is whether or not it is also intended to apply to anyone dining at Disney, DDE member or not.

I also disagree that this email was poorly worded, as I think it's very easy to understand.

It has been a long time since I saw a notification of a policy that was as poorly worded as this one. And I read bills from Congress for a living.

We've got folks posting on this board who think it's going to apply to counter service restaurants and the value food courts. I have seen one post on another board that says it's for Epcot restaurants.

I think a lot of people on here are saying that because they don't want to be told that they have to pay Disney an automatic charge of 18%, so, by convincing themselves that the email is poorly worded, they are somehow keeping up hope that this change won't apply to them.

No, it's because we've known since the union contract was voted on that Disney was planning to institute an automatic gratuity for DDE members. There has been absolutely NO indication anywhere that the auto grat was going to be applied across the board. The Disney Dining information still states that an auto grat will be applied to all parties of 6 or more in 2008. If the grat is now across the board, this information is now moot and should have been removed from Disney literature.

As I stated several pages ago, since the email states, "...across property policy change," it means all locations regardless of how one pays for their meal. Perhaps the final word will be otherwise (I highly doubt it though), or the DDE office jumped the gun, but based on the words in the email, it seems pretty straightforward to me.

Tiger

That paragraph is anything but straightforward. I am going to wait for some confirmation before I profess absolute certainty regarding what it means. It won't bother me much whether they have an auto grat or not, so it won't affect my travel plans or anything, I'm just curious.
 
I haven't been a server for years, but serving at Disney is the same as serving at any place on I-drive or any other tourist trap in orlando. Many people don't tip at all, due to cultural differences and general cheapness. I can't count the times I have overheard people say thay they already paid x amount for this or that and are not paying anymore. They pick apart the service and food after the bill has arrived. I can't tell you how many people send back drinks after thay have drunk more than half because "there is no alcohol." I have been told people would prefer to wait for a prettier server, or a server of their own race or a different gender. I have had people steal tabs off of other tables, some places even make servers pay for that out of their own pocket. Should I pay for your buffet too? My personal favorite, after waiting on a table that stayed for ages, on their slip they wrote...here is your tip...don't eat beans next to an open flame. I have had people swear at me, throw things etc. The change thing was very common when i worked there, con artists would try to get too much change and steal from you. I have had people take the partially eaten food and drinks after other people have left and bring them to their table, do you think they left a big tip? The list goes on and on. If you don't think there is bad behavior, thieves and cheap people at Disney, read the other boards. If you observe a complete jerk somewhere, know that he is eating three meals a day somewhere. I also do think about the server, I know plenty of servers who have emergencies and things happen to them. They don't want to lose their job so they work, sometimes I do get bad service. I get it rectified immediately, I speak up or ask for a new server that is not too busy.

that certainly stinks, but it doesnt mean it should be made up for in tips. Its supposed to to be part of the wages for that job. Millions of people have crappy jobs where they are treated terribly, that doesnt mean you slap an auotmatic charge on to make up for it
 
I'm sorry, but some of those examples were just shameful. What's wrong with people? I just don't buy the argument that you're going to get bad service if the tip is automatic. If I were a server, I'd be much more likely to be friendly and attentive knowing that I'm guaranteed a living wage via automatic gratuity than I would wondering which one of my tables is housing one of those bozos.


Its not so much you are going to get bad service, thats not the point. A tip is based on the service you get, if Disney can guartentee great service across the board every time that is the equivalent of 18%, then fine raise the prices, give that portion to the servers, and eliminate tips altogether.

whats the point of a tip if its a standard rate across the board? To me thats no longer a tip
 

itchin2go said:
I keep reading (from multiple sources) that the confusion is now cleared up and that this change applies to DDE only. And then I read posts from people saying that they don't believe this is true. The mystery is solved, right? The new gratuity policy applies on to DDE folks, correct?
Correct. Welcome to the expanding small but still expanding group :)
 
I have read and heard so many different versions of what's going on........one thing we do know is that.....all these changes are due to the new union contracts.

I also can not imagine the money the free DDP cost Disney. What really irks me are all the people complaining because they now have to pay gratuity on their free food. Goodness people.....you are getting FREE food! The ones that really get me riled up are the ones that can no longer afford to eat at WDW because they are now responsible for the gratuity...they will have to eat off property! I dare say you'd probably spend this much on food if you were at home.

I have had ownership in a restaurant/bar and know how hard servers, cooks, bus boys, etc. work. I always over tip....I appreciate the hard work, but I think many people are unhappy they now have a service charge automatically added to their check...it takes the freedom of being able to "choose" the amount of "gratuity" they leave. WDW has a diverse group of customers......some already have service included in their dining in their countries and are unaware how much they should leave.....some have the philosphy the server should be paid by the employer alone (they have no idea how much the dinner would cost if this were to happen)..etc. I guess this is the best solution they could come up with...
 
I just got off the phone with DDE, they stated that the automatic 18% gratuity is to be added to ALL table service restaurant bills (for everyone regardless of having a DDE card or not) starting Jan 1, 2008.

She also confirmed that no it would not be added to bills at counter service locations.


If this is the case then I am fine with that. In fact it saves us some money as we normally would just add the DDE discount back as the tip. If we go somewhere and they automaticlly include a tip then we do not add on. Also, this is another reason to stay away from the buffets since mandating 18% for everyone accross the board is interesting. Maybe they are trying to reduce demand at their table service places?
 
Along with the change in the tip policy another policy has changed. Effective
tomorrow 11/11 while DDE is closed you will no longer be able to use your
annual passholder voucher to purchase the DDE card. Because I have days
left on a ten day pass we were not going to exchange the voucher for
passes until April. I purchased the vouchers ahead of time to get the DDE
card for Dec trip. I made 6 reservations at the higher end restaurants with
the expectations of getting the 20% discount. It would be a waste of the
10 day tickets to activate the annual pass now. So we are going to wait
until April for the annual pass and then get the DDE card at same time. We
will be cancelling all 6 of the ADR's we made and eat elseware. We are
extremely disappointed in this change.

John & Christy
 
I don't have a problem paying 18% gratuity. I just don't want to be told I have to. I usually tip more anyway.
But, I like to make that call as to what I am going to pay. I generally look at the service I got, the circumstances around it and go from there.
 
A DIS Moderator states in the "18% Gratuity" thread (http://www.disboards.com/showthread.php?t=1633601) on The DIS Unplugged Podcast Forum (http://www.disboards.com/forumdisplay.php?f=158) that...

This new 18% gratuity will be across the board. It will be added to each and every check at all Disney restuarants regardless of party size or whether you are using a DDE card or not.

This will not include counter service restaurants or carts.

This information comes directly from the folks at the Disney Dining Experience and Guest Relations.

agnes!
 
Here's a copy of the entire e-mail :

Dear ,

Greetings from the Disney Dining Experience Team!

As 2008 quickly approaches, you will begin to see some exciting new developments for the Disney Dining Experience Membership Program. You asked and we listened! Effective November 11, 2007, you will no longer have to wait 3 – 6 weeks to receive your permanent membership card(s).

Guest Relations locations at Epcot®, MAGIC KINGDOM® Park, DISNEY’S ANIMAL KINGDOM® Theme Park, Disney-MGM Studios, DOWNTOWN DISNEY® West Side, and DOWNTOWN DISNEY® Marketplace will now be able to print permanent Disney Dining Experience membership cards for immediate use. This service is designed for existing and new members. Cards produced at the Guest Relations locations will be printed on paper stock similar to the annual pass tickets.

The Disney Dining Experience office will still be available to take applications for current and new members, via the phone, fax or mail for those who do not want to take advantage of the in-park service. Membership cards ordered through the Disney Dining Experience office will be received within 2 - 3 weeks of purchase.

All Guests who have ordered their Disney Dining Experience membership cards prior to November 11, 2007 date will have to pickup their temporary cards at the main entrance Epcot® Guest Relations. Your permanent card will be sent through the mail and arrive in 3-4 weeks from the date of purchase.

We would also like to inform you that the Walt Disney World® Resort will be implementing an across property policy change regarding gratuity at all food and beverage locations. Effective January 1, 2008, 18% gratuity will be added to all transactions, regardless of party size. Thank you for your continued support.

Cheers!

The Disney Dining Experience Team

****************

That final paragraph says "an across property policy change" and "at all food & beverage locations" and "all transactions" makes me believe this affects everyone, everywhere regardless of dde or not.
 
agnes! said:
A DIS Moderator states in the "18% Gratuity" thread
And numerous other sources, including a DIS moderator in this thread, have stated that the change announced in the DDE e-mail applies to only DDE users.

LovinOKW said:
That final paragraph says "an across property policy change" and "at all food & beverage locations" and "all transactions" makes me believe this affects everyone, everywhere regardless of dde or not.
First, thank you very much for posting the entire e-mail. However, I respectfully disagree with your interpretation. The e-mail opens by stating
As 2008 quickly approaches, you will begin to see some exciting new developments for the Disney Dining Experience Membership Program.
Ultimately, though, it describes only two actual changes: That Guests purchasing the DDE card after 11/11/07 will be able to get the actual card at the time of purchase; and that an 18% gratuity will be added to all transactions, property-wide. Everything else in that e-mail merely reiterates existing policy/practice.
If the gratuity change applied to everyone, the e-mail would not have indicated "SOME exciting new developments" to the DDE program.
Seeing the entire e-mail simply makes it more clear that the gratuity change truly does apply to only DDE purchases.
 
A DIS Moderator states in the "18% Gratuity" thread (http://www.disboards.com/showthread.php?t=1633601) on The DIS Unplugged Podcast Forum (http://www.disboards.com/forumdisplay.php?f=158) that...



agnes!

And Laughing Place is saying that it's for DDE.

Allears is still stating they have conflicting information and can't be sure.

The DIS Updates are listing it as a DDE change in policy.

I am a moderator too and I am not ready to say I know what's going on. But I don't believe it's an across-the-board policy. I think it's exactly as anticipated, for DDE members and parties of 6 or more.
 
And Laughing Place is saying that it's for DDE.

Allears is still stating they have conflicting information and can't be sure.

The DIS Updates are listing it as a DDE change in policy.

I am a moderator too and I am not ready to say I know what's going on. But I don't believe it's an across-the-board policy. I think it's exactly as anticipated, for DDE members and parties of 6 or more.

Disney is contacting sites as they request info, I am sure Allears will have an update, probably by tomorrow.

Here is another update: http://www.netcot.com/thesite/2007/...t-walt-disney-world-will-include-18-gratuity/

It is as I stated yesterday: DDE for everyone, and parties of 6, table service only.
 
I agree the original email wording was open to more than one interpretation. It seems that some folks on some other boards have already had responses to their emails to Disney about this and it only applies "if Guests are members of the exclusive Disney Dining Experience".

Gives a whole new meaning to the word exclusive! :rotfl2:
 
So if this new policy applies to DDE only it should make card holders happy since they will realize a 2% savings unless they choose to add to the tip.

If it applies to DDP, all those who griped about the tip not included causing them to have to carry cash or having to deal with a bill for the tip can stop griping.

All thoses who claim to tip but in reality never do will be p....ed.

All those who feel a tip should be an option can take their business off-site.

Maybe now the dining at WDW will stop it's steady decline in both quality & service but I doubt it. We will choose neither the DDP or DDE. Between the dumbing down of Disney menus & the princessification of what used to be good restaurants that are now just character meet venues, we have lost all interest in eating on-site. We are not willing to pay exorbitant amounts of money for a chance to eat McDisney food & get an autograph from Cinderella. This mandatory gratuity is the nail in the coffin for us. So long Disney dining. It was part of the magic for many years but alas, no more.
 
Well this has been fun, hasn't it?:lmao:

Canadian Guy pm'd the netcot update also and is forwarding the Disney spokesperson's comments to Kevin.

I think we all agree it was a very poorly worded update and created quite a stir. So glad it is looking like it is the rumored DDE only gratuity being added.

I want to thank everyone for contributing to this thread and keeping it so upbeat.:thumbsup2 Nice going everyone!
 
Maybe now the dining at WDW will stop it's steady decline in both quality & service but I doubt it.

I doubt it too. I know many here feel that an automatic tip doesnt necessarily mean lower quality service and I agree it doesnt, but it certainly wont lead to better service!
 
Just received from DDE:

Dear Mary,

Many of you have expressed concern about the 18% gratuity that will be added to all Disney Dining Experience transactions. When using your Disney Dining Experience membership card the assessed gratuity will be added to all table service restaurant locations and lounges for all transactions regardless of party size. Gratuity will not be added to any counter service, food cart or quick service locations. In the past, gratuity was only implemented for larger parties of 8 or more for guests utilizing their Disney Dining Experience membership.

This adjustment to the program has been implemented in order to align the Disney Dining Experience Program with other dining experiences where gratuities are included. Effective January 1, 2008, when utilizing your Disney Dining Experience discount 18% gratuity will be added.


If you have any further questions or concerns we would ask that you send an e-mail to our Executive Offices at wdw.guest.communications@disneyworld.com.

Thank you,

The Disney Dining Experience Team

******

This still doesn't clarify whether the autogratuity will be only for DDE or a blanket policy.

Mary
MouseSavers.com
 
I certainly can understand a guaranteed gratuity for large parties as they take time to feed, and usually take up more space in the dining room.. like a party of 20, and keeping the server occupied so that they are primarily dealing with that party.

But, and this of course is my opinion, I do not like being told what to tip when it is just my husband and myself.. Call me crazy, but I do think I can handle tipping appropriately for service given. I even tip the guy who pumps my gas, the servers who pour my coffee at Starbucks...it bothers me that DDE patrons are having this added to their bill. I just got my AP for this year and was going to buy my DDE... I do not think I am going to do it now. I know I will not be saving the 20%, but I feel like if I do buy it, I am condoning the forced gratuity, which I do not understand??

Again, my opinion.
 
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