BCV Stay 10/6 - 10/13 and a Question

[Hopefully]

We returned at 12:30 this AM from a wonderful week at the BCV. I posted on the YC/BC thread as well.
We were in Villa 407, a dedicated 2 BR Villa on the 4th floor. Our balconies looked down to the Solarium, Porte Corchre (sp) and the walkway to the BC. It was not the best view we have ever had, but we were happy.
We arrived at 11:30 and headed to Epcot. It was very Hot, Humid and crowded. We left Epcot about 3 PM ( a first for us) and headed to the Crew's Cup to wait for your Villa. It was ready about 3:45.
It was immaculately clean and well stocked. I miss the Fiesta Ware in the kitchen.
After we put away our wegoshop order we realized that the refrigerator door was not closing completely. We called Maintenance and they came up promptly. The gasket was loose and he fixed it quickly. On Thursday, the dryer wouldn't start, even though we had used it earlier in the week. Once again we called Maintenance. While we were waiting, we discovered that the knob to dial in the setting was cracked and not gripping the control. We got it started and called down with our findings, and said that the knob needed to be replaced. When we came back from SAB, it was replaced.
We had one issue that bothered us. On Saturday after checkin my DH opened the Villa door with his KTTW card and charged to the room on it that evening. When we got back it wouldn't open the room, so I went to the Concierge Desk and they reprinted it. It opened the door and all was well. Next day at F &W he couldn't charge to the room. I went back to Concierge and they reprinted it 3 times. Long story short, the reprint was printing the wrong ID number on the card.
The concierge told me the only way to fix it was to cancel and rebook the entire reservation. She was already on the phone to do that when I stopped her. Having read horror stories of points issues with the resort rebooking DVC rooms, I didn't want to do that. Also DS and DDiL's Undercover Tourist tickets were coded to their KTTW cards, which would have to be cancelled and reprinted. I was afraid something would go awry. She insisted there was no other solution. So I left it that DH's card could neither charge to the room nor be used for DDP credits - both a big inconvenience. DH and DS (both of whom work in Customer Service positions) thought I should have asked for a manager to help.
Has anyone encountered anything like this before? Should I have let her cancel and rebook the entire reservation and reprint all 4 KTTW cards?
Thanks for your insight

 

[tjkraz]

Unless the CM seemed very uncertain as to what he/she was doing--which doesn't sound like it was the case--I would have just let them do their job. Each hotel has hundreds of guests arriving daily and I'm sure situations like this come up from time-to-time. In general, my philosophy (in life) is to assume that people know what they are doing and just to let them do their jobs.

Now, if they were using certain buzz words like "I think we need to..." or "maybe we should try...", then I might have politely asked that they double check. IMO, most people working in service industries who are uncertain whether they are doing the right thing just need a little push/encouragement to bring in assistance.

Worst case, the CM would have created some points problem which needed to be unraveled later. But you traded that possibility for the certainty of being inconvenienced over the rest of your trip.

Personally I would have taken that risk.

 

[mousefan1972]

We checked in to VWL last month with a linked stay, 2 nights booked using our points and 2 nights booked using our friends. The CM at check in said she had to cancel and rebook the ressies in order to have our DDP credits pool together for all 4 nights, eliminating the need for us to check out/back in after the second night. Well, she cancelled and rebooked us 4 times! The first time our last name was very badly misspelled, the second time the adult's cards didn't have charging priveleges, then we discovered we were on the ground floor (a phobia of mine), so she changed our room, and finally on the 4th try we were good. It took forever (although she did put a $50 credit on our account for the hassle) and I was dreading looking at our DVC account, figuring mistakes were made. Nope, all was good. Moral of the story: if they seem to know what they are doing, go with it. If not, politely decline.

 

[Hopefully]

Unless the CM seemed very uncertain as to what he/she was doing--which doesn't sound like it was the case--I would have just let them do their job. Each hotel has hundreds of guests arriving daily and I'm sure situations like this come up from time-to-time. In general, my philosophy (in life) is to assume that people know what they are doing and just to let them do their jobs.

Now, if they were using certain buzz words like "I think we need to..." or "maybe we should try...", then I might have politely asked that they double check. IMO, most people working in service industries who are uncertain whether they are doing the right thing just need a little push/encouragement to bring in assistance.

Worst case, the CM would have created some points problem which needed to be unraveled later. But you traded that possibility for the certainty of being inconvenienced over the rest of your trip.

Personally I would have taken that risk.

Thanks for the replies
Good Points tjkraz. I did feel that the Concierge CM was uncertain. She had a second person check the computer screen and they were both saying they had never seen this issue before. Their quick fix was to cancel and rebook. It felt uninformed to me, so I guess I should have asked for another set of eyes.
I wasn't upset with my decision - we coped. DH charged on my KTTW card.
I was really worried about points issues ( which are precious to me). Next time I won't be so worried.
We had a great week regardless.
Thanks again

 

[disneynutz]

The card issues seems to happen more than it should. Once they canceled our reservation, put our points in holding and used borrowed points to book the new reservation. Took a week to fix that one.

On another trip, they called MS and they made the changes without incident.

Last April our card wouldn't open the door and we went back to the Front Desk, got new keys and they didn't work. Back to Front Desk and they made new ones, they didn't work, back to Front Desk again and they insisted that the cards worked OK in the back room on a test lock that they have. The CM followed us back to the room and the new keys didn't work but their pass key did. They let us in the room and it had not been cleaned even though it was coded as clean and ready. We went back to the Front Desk again, got another set of keys and had to promise not to enter the room until we got the page that it was cleaned.

Bill