We just got back from our first stay using DVC points. Eight of us (plus a toddler) stayed in a 2-bedroom villa at BCV for six nights last week. It was awesome. A couple of minor issues, but in the end it was a great stay at a beautiful resort.
We checked in at 9:00 am on our first day. Our room was not ready yet, which was no big deal considering how early we arrived. They had some sort of problem printing out our room keys and had to enter our info 2 or 3 times.
I think we were there for like 20 or 25 minutes. It was a little annoying, but we were not at all angry and did not complain a bit, mostly because we were just happy to be there and didn't really have anything pressing to do anyway. The CMs were very apologetic about the computer glitch/delays and at the end said, "By the way, there will be a $150 credit on your room account for the inconvenience." Sweet! It bought us some nice souvenirs. My wife and I both agreed that we would gladly hang out at the front desk for another 20 minutes if they would keep throwing money at us.
We only had one minor issue with the room. The seal on the refrigerator fell out and the door wouldn't close properly. Maintenance came up and fixed it later in the day. Otherwise, the room was in great shape. Everything was clean and in working order.
The room was suprisingly spacious. We were at maximum occupancy, and I feared that we were going to feel cramped, but it wasn't the case. By spreading out and going to the bedrooms and telling the kids to play on the balcony, it was more than enough room.
Beach Club is a great place. We all loved it and can't wait to go back.
We checked in at 9:00 am on our first day. Our room was not ready yet, which was no big deal considering how early we arrived. They had some sort of problem printing out our room keys and had to enter our info 2 or 3 times.
I think we were there for like 20 or 25 minutes. It was a little annoying, but we were not at all angry and did not complain a bit, mostly because we were just happy to be there and didn't really have anything pressing to do anyway. The CMs were very apologetic about the computer glitch/delays and at the end said, "By the way, there will be a $150 credit on your room account for the inconvenience." Sweet! It bought us some nice souvenirs. My wife and I both agreed that we would gladly hang out at the front desk for another 20 minutes if they would keep throwing money at us.
We only had one minor issue with the room. The seal on the refrigerator fell out and the door wouldn't close properly. Maintenance came up and fixed it later in the day. Otherwise, the room was in great shape. Everything was clean and in working order.
The room was suprisingly spacious. We were at maximum occupancy, and I feared that we were going to feel cramped, but it wasn't the case. By spreading out and going to the bedrooms and telling the kids to play on the balcony, it was more than enough room.
Beach Club is a great place. We all loved it and can't wait to go back.
We actually own at BLT but we stayed at BCV for the 1st time in March of this year and we LOVED it! Amazing service and a beautiful, clean hotel with the best dining and pool on property! We're going back in Sept. and I can't wait! DH didn't get to go with us in March but he's going in Sept. I can't wait for him to see the resort and how nice it is to be so close to Epcot! Congrats on a wonderful stay! Thanks! April
Sounds like you had a nice trip and good to hear that you were compensated for the time you had to wait. That is what makes Disney fantastic for customer service. 
