Banking/Cancellation Question

[thebigman65]

Friends of ours who are also DVC owners have an August use year. This past March, they bank 159 points. A couple of weeks ago, they made a reservation (waitlisted) at VGC for Late Aug. Yesterday they realized they could not go and canceled the reservation. The MS rep told them their point would be returned to their Banked Points, but they could now not be used until their 2012 use year started on Aug 1.

Is this correct? how can they use banked points to book, then cancel and not be able to use those same banked points to book elsewhere prior to Aug 1, 2012?

Doesnt's sound right......

 

[disney_bob]

Once you bank points, they are never "unbanked" - you can't use them for a previous use year. That should have been explained when they purchased. I know we heard it at least twice from the sales person and it was in the literature as well.

 

[jekjones1558]

The MS agent was correct. If they want to book a vacation that is before Aug. 1, 2012 they would be able to borrow their 2012 points but they cannot use the 2011 points that they banked because banking is a final transaction. Note that if they borrow 2012 points that is also a final transaction, so if they would cancel again the borrowed points would have to be used by Aug. 1, 2012.

 

[chalee94]

Friends of ours who are also DVC owners have an August use year. This past March, they bank 159 points. A couple of weeks ago, they made a reservation (waitlisted) at VGC for Late Aug. Yesterday they realized they could not go and canceled the reservation. The MS rep told them their point would be returned to their Banked Points, but they could now not be used until their 2012 use year started on Aug 1.

Is this correct? how can they use banked points to book, then cancel and not be able to use those same banked points to book elsewhere prior to Aug 1, 2012?

"use year" refers to when the pts are "used" for stays.

they had pts in their 2011 UY (valid for stays from aug 1, 2011 to july 31, 2012). then in march 2012 (which is during their 2011 UY), they banked the pts into their 2012 UY (aug 1, 2012 to july 31, 2013) to use during that period.

as stated, banking and borrowing are final transactions. once you move pts by banking them, you can never put them back into their original use year.

so yes, it's correct. they used banked 2011 pts to book a stay in late aug 2012 (during their 2012 UY) so when they canceled, the pts dropped back into that 2012 UY.

now UY has nothing to do with when you can call to book, so they can call now and book a reservation for a stay during their 2012 UY with those banked pts (plus current 2012 pts plus borrowed 2013 pts if they need them) up to 11 months out at their home resort. but if they wanted to book a reservation for july 2012 (which is at the end of their 2011 UY), they'd have to borrow 2012 pts to do it as the banked 2011 pts have to stay where they are...

 

[DebbieB]

I ran into this situation once. I have an April use year and in September I banked my points for a stay the following April. Then I decided I wanted to go to DL in December and wanted to use points for Paradise Pier (this was before VGC). So I borrowed points from the following year. This is how you sometimes see resales with both banked and borrowed points.

 

[thebigman65]

"use year" refers to when the pts are "used" for stays.

they had pts in their 2011 UY (valid for stays from aug 1, 2011 to july 31, 2012). then in march 2012 (which is during their 2011 UY), they banked the pts into their 2012 UY (aug 1, 2012 to july 31, 2013) to use during that period.

as stated, banking and borrowing are final transactions. once you move pts by banking them, you can never put them back into their original use year.

so yes, it's correct. they used banked 2011 pts to book a stay in late aug 2012 (during their 2012 UY) so when they canceled, the pts dropped back into that 2012 UY.

now UY has nothing to do with when you can call to book, so they can call now and book a reservation for a stay during their 2012 UY with those banked pts (plus current 2012 pts plus borrowed 2013 pts if they need them) up to 11 months out at their home resort. but if they wanted to book a reservation for july 2012 (which is at the end of their 2011 UY), they'd have to borrow 2012 pts to do it as the banked 2011 pts have to stay where they are...

Sorry, maybe I didn't say it right. I have no issue with the return of their banked points into 2012, but the MS rep told them they couldn't even make a reservation (Book) until after August 1st.....they know they can't use them before August 1. They wanted to use them for a later date like say Nov or Dec, but were told because they returned the banked points by Canceling a reservation, they cannot even make a reservation until after Aug 1.... So in other words, if they have 159 banked points into 2012 plus there regular points that they can access for 2012, why can they make a reservation today for Nov and Dec and use their bank points? Why do they have to wait until Aug 1 to make the reservation? That doesn't seem right......

 

[chalee94]

They wanted to use them for a later date like say Nov or Dec, but were told because they returned the banked points by Canceling a reservation, they cannot even make a reservation until after Aug 1.... So in other words, if they have 159 banked points into 2012 plus there regular points that they can access for 2012, why can they make a reservation today for Nov and Dec and use their bank points? Why do they have to wait until Aug 1 to make the reservation? That doesn't seem right......

yep, they should be able to book nov or dec 2012 right now (subject to availability). they should call back as the rep may have been confused (or possibly under-trained.)

 

[karrit2000]

"The MS rep told them their point would be returned to their Banked Points, but they could now not be used until their 2012 use year started on Aug 1."

I think the wording being used here is open to misinterpretation. The MS rep is correct in saying the Banked points can not be "used" until the 2012 use year starts if that is the precise wording they used. But as others have already stated a reservation for a stay beginning after that date can certainly be "booked" now. The more times a story gets told the wording changes with each teller until the last person to hear it gets a totally different story from what were the original facts. Don't get yourself worked up over something you heard second hand from another member. If they really want to make another reservation now they can either call MS back or try to book what they want online.

 

[chipdale74]

I have a question along these lines also. I have listed 47 points for my Sept 2012 use year but it is saying only 30 of these are bankable? What does that mean? I lose 17 points in Sept?

 

[mousefan1972]

I have a question along these lines also. I have listed 47 points for my Sept 2012 use year but it is saying only 30 of these are bankable? What does that mean? I lose 17 points in Sept?

Yes. It means that 17 points were already banked from the year before and can't be banked again. Thus, they will expire August 31, 2013. (since they are Sept. '12 points)

 

[Deb & Bill]

Yes. It means that 17 points were already banked from the year before and can't be banked again. Thus, they will expire August 31, 2013. (since they are Sept. '12 points)

I think you mean since they were Sept 11 points. Good Sept 1, 2011 to Aug 31, 2012 and banked into Sept 2012 (good Sept 1 2012 to Aug 31, 2013.

 

[chipdale74]

thank you!!!