Bad Experience

[greenban]

This will be good. (The BWV Protection Society will be out in force soon)

The DIS is the place where I was once called a "problem guest" for expecting my room at CSR to have POWER! LOL! I don't know but it's summer in Florida and I wanted A/C!

Well in all fairness CarolA, you have a certain 'reputation' here on the DIS. Take it from another guy with a Rep.

Power? What other perk do you demand? Clean Sheets? Powel Towels? Refillable SSR Mugs? I think there is a thread about Owners like you.

You know I love you, even the power demanding, problem guest you!

-Tony

 

[Chuck S]

First of all everyone needs to stop calling me she. I did not say I wanted the points refunded, I said I wanted the DVC to recognize there was an issue and do something. Chuck you must work for the DVC!!!

Actually, you did say you wanted points refunded or a free stay. Nor have I ever called you "she."

My post #12:

As far as room cleanliness, I said it should not have happened, but what do you really expect Disney to do for you now? Are you looking for compensation, like returned points or a free stay?

And your post #14:

To put it simply yes, for the 1,000 dollars I pay a year in annual dues I do not think it is too much to ask to have a clean room.

And yet again you hint at compensation:

Maybe I'll just deduct the $35 from my next annual dues statement. I am not trying to be a troublemaker, there was a severe issue with my room, I pointed it out to member services and I simply wanted to see if there were any similar stories and what the DVC did for those folks.

And here:

As far as not complaining immediately, you are correct I should have, but that does not make it OK and I certainly believe DVC can do more that say thnk you for bringing it to our attention.

 

[greenban]

The only DVC housekeeping complaint I have ever had was at BWV. There was poop smeared on the door frame to the bathroom.

I called housekeeping immediately, just to let them know how disgusting it was.

I really feel that housekeeping needs to know that rooms are not being cleaned to a certain standard. If we don't tell them, how will they know? I don't think the maids are going back to their supervisor's and telling them they skipped over wiping down the fridge, or they ignored a poop smear.

BTW, this is not that rare at the BWV. Another beloved DISer posted about this (and was soundly attacked by the BWI Protection Society as well!) Sorry, but search won't let me find that lovely post. And yes the OP was sure it wasn't chocholate!

-Tony

 

[ronniereb]

Actually, you did say you wanted points refunded or a free stay. Nor have I ever called you "she."

My post #12:


And your post #14:



And yet again you hint at compensation:

Hints yes, but nowhere did I specigically say I wanted my points refunded. I want the DVC to acknowledge the issue and if they offer something fine. I am not going to sell or stop using the DVC, I just want them to recognize the issue!!!!!!!!!

 

[Chuck S]

Hints yes, but nowhere did I specigically say I wanted my points refunded. I want the DVC to acknowledge the issue and if they offer something fine. I am not going to sell or stop using the DVC, I just want them to recognize the issue!!!!!!!!!

More than a hint, I'd say, when asked "Are you looking for compensation, like returned points or a free stay?" and your response is "To put it simply, yes..."

 

[dianeschlicht]

You're just so much better than me!!!

LOL! I'm going to take that as a joke, because it certainly is NOT the truth!

 

[ronniereb]

More than a hint, I'd say, when asked "Are you looking for compensation, like returned points or a free stay?" and your response is "To put it simply, yes..."

Oh you got me what can I say. I am a bad, bad person, I should have accepted the fact that my room was a filthy pigsty and not said anything. In fact I should offer to increase my annual dues for the mere privlege of getting to stay in said pigsty. Their should be no responsibility on the DVC's part at all, they should just take all the annual dues and give them as bonuses to their employees like you Chuck.

 

[ronniereb]

LOL! I'm going to take that as a joke, because it certainly is NOT the truth!

It was

 

[ronniereb]

I really love to read these boards but I seldom post, I think I only had 7 posts total when this thread started.

 

[Chuck S]

Oh you got me what can I say. I am a bad, bad person, I should have accepted the fact that my room was a filthy pigsty and not said anything. In fact I should offer to increase my annual dues for the mere privlege of getting to stay in said pigsty. Their should be no responsibility on the DVC's part at all, they should just take all the annual dues and give them as bonuses to their employees like you Chuck.

Of course there is responsibility on DVCs part, the responsibility to correct the problem when brought to them. You did not give them that opportunity. BTW, the implication that I am a DVC or Disney employee is incorrect. No where do I claim to be a cast member. However, I do suggest a review of the posting guidelines.

Again, your room was "horrendous", had "severe problems" and was a "filthy pigsty" but you couldn't be bothered to contact anyone while you were at the resort?

 

[LakeAriel]

You sold as a result of one bad stay or was this a combination of factors?

I had two, one bedrooms booked, one for me and one for my married daughter, not an owner. Her room was perfect. I previously was given the only studio in the VWL, my home resort, without a balcony though booked at 11 months out at 9 AM. I find the DVC owners are given the shaft. I think they know we already own so there is nothing to sell. They were not helpful at all. If they are going to allow the DVC rooms to go downhill the value will be lost. I no longer wish to pay dues for that kind of treatment. I spent nearly $20,000 on this membership and I expect a deluxe room, clean and with working parts!

 

[dianeschlicht]

I had two, one bedrooms booked, one for me and one for my married daughter, not an owner. Her room was perfect. I previously was given the only studio in the VWL, my home resort, without a balcony though booked at 11 months out at 9 AM. I find the DVC owners are given the shaft. I think they know we already own so there is nothing to sell. They were not helpful at all. If they are going to allow the DVC rooms to go downhill the value will be lost. I no longer wish to pay dues for that kind of treatment. I spent nearly $20,000 on this membership and I expect a deluxe room, clean and with working parts!

And I agree you should expect a clean room that functions as it should, but you don't say what was wrong with your 1 bedroom. I would have a hard time giving up after just 2 stays. Of course, I spent considerably more than $20,000, so maybe THAT'S why I haven't had many room issues???? Please take that last statement with the tongue in cheek attitude in which it was offered.

 

[castleri]

Just wanted to add that I hear the excuse a lot of "I didn't want to waste vacation time dealing with it". When I had a maintenance issue, I touched "maintenance" on the room phone...told them the problem, and left for the day. When I returned, it was all fixed. Probably took me all of 30 seconds. The thing that takes the time is arguing if you think there is more due you than just a housekeeping or maintenance.

This has been my experience also. -- I even had a watermelon explode and leak onto the carpet at OKW - When we realized what had happened and had tried to clean it up there was still an odor - I called housekeeping and while we were at the parks they came and cleaned that section of the carpet.

I was less happy with them knocking on my door at 8 am on trash and towel day this past Christmas week and when I said some people were still sleeping have them hand me the towels and ask me to sign that I got them. I did think they would be back to complete the swap out later but no we just ended up with a double set of towels and no trash removal. We normally take our own trash down so that part was no big deal but I can see where other people might not feel the same. I think some of the out sourcing of housekeeping is not working too well at this point. The best way to help them get up to an acceptable standard is to bring up the issue while there. If the issues aren't dealt with at that point I might call the member satisfaction person or my guide while there to see if they could help. Once you leave it is impossible to verify your complaints unless you took pictures to send with them after you get home. Of course pictures of no hot water are not an option but grease and dirt can be shown.
It is not acceptable to have an obviously dirty situation on check in and I think I would call housekeeping immediately to get it fixed as Diane has already suggested.

 

[rwcmath]

Anyone ever had a bad experience with DVC. We just retruned from a quick 4 night stay at the BWV and our accomodations were horrendous. It was certainly the first bad experience we've had with DVC. I sent an e-mail through their website to voice my displeasure but I was wondering if there was any other direction I should take.

I think you should have said something when it was possible for something to be done about it. Since you didn't, and you've sent an e-mail, I suppose that's the best you can do. Speak up, don't take a dirty room and then complain here. We can't help you.

rwc

 

[LakeAriel]

And I agree you should expect a clean room that functions as it should, but you don't say what was wrong with your 1 bedroom. I would have a hard time giving up after just 2 stays. Of course, I spent considerably more than $20,000, so maybe THAT'S why I haven't had many room issues???? Please take that last statement with the tongue in cheek attitude in which it was offered.

I think I posted this earlier. My one bedroom was a smoking, HA room with a soaking wet carpet, balcony doors wide open when we returned that night (they were broken) and a shower that flooded the bathroom when used. We had to vacate the room while they extracted the water from the rug, Maintenence had to make seven trips into the room to try to fix shower and doors, I coughed the whole time on and on...No trash and towel. It was a disaster. I did not smell any smoke, I didn't even notice that till the day we were leaving, I thought I had a cold. As an example of their attitude, a manager said to me" They were trying to deep clean the rug for you" as if I should thank them for a soaking wet rug. I always take my shoes off as soon as possible or I wouldn't have noticed till my luggage was soaked. This was just the last draw. I am trying BWV this year if there are any issues then the other contract is going up for sale. I'll take the money and go to Europe.

PS I was compensated, but I would have much rather enjoy the trip I was on.

 

[ronniereb]

Of course there is responsibility on DVCs part, the responsibility to correct the problem when brought to them. You did not give them that opportunity. BTW, the implication that I am a DVC or Disney employee is incorrect. No where do I claim to be a cast member. However, I do suggest a review of the posting guidelines.

Again, your room was "horrendous", had "severe problems" and was a "filthy pigsty" but you couldn't be bothered to contact anyone while you were at the resort?

I've stated several times I should have said something earlier. I did not and I regret that, but that in no way takes away the room was horrendous and a filthy pigsty and Chuck your sarcasm is duly noted and as a moderator should know better.

 

[chainkid]

I guess i feel that when people get treated badly on their vacation, its a problem for all of us because next time it could be you. I really look forward to my big family vacations and spend alot of points to make everyone happy. When we didn't have hot water for the whole time and spend several hours of three days waiting in the room or lobby for some one to show up and fix the problem. We weren't allowed to move to another room. Does this board feel two nites compensation and a dinner was fair??? I paid to rent those points and I expected to get a clean room with hot running water. I am not one who asks for compensation but rather seeks to rememdy the situation immediately. The way our situation was handled was deplorable and I sent a letter after our trip as well and guess what NO RESPONSE. My idea of a vacation is not waiting in the board walk lobby but out and about in the parks.
we should be screaming as a group to have these issues addressed or next time it could be your trip that is ruined. Small housekeeping issues maybe take a few minutes out of your time but try a major leak in the ceiling of the Grand Villa that I experienced a few years ago. maintenance came right away but it took a couple hours to fix problem. I never complained about that one as it was handled promptly. Never received compensation nor did I ask for it
as things happen but having no hot water for a week because they were working on pipes is inexcusable. The vast majority of my stays have been good but that doesn't make me less vigilent over a bad one. We shouldn't be subjected to bad stays, I pay too much money to stay in a poorly maintained or cleaned room.

 

[Chuck S]

I've stated several times I should have said something earlier. I did not and I regret that, but that in no way takes away the room was horrendous and a filthy pigsty and Chuck your sarcasm is duly noted and as a moderator should know better.

I was not being sarcastic. It was you who referred to the room as "horrendous", having "severe problems" and being a "filthy pigsty." And you did say you wanted compensation with a free stay or returned points.

And the point is this, people take these threads with a grain of salt because if your room was in such a deplorable, unsatisfactory condition upon your arrival, the average person would certainly have at least picked up the phone and called housekeeping immediately. And the analogy folks here have used is appropriate...would you expect compensation from a restaurant after eating the full meal, if you didn't mention a problem to the server or manager at the time? If not, why are you expecting compensation from Disney for room problems if they were not severe enough for you to even mention to the resort staff during your stay?

In the case of Chankid...since they tried to have the problem corrected while they were at the resort (no hot water would have been awful), and DVC failed to correct the problem during the trip after having been given the opportunity to do so, then compensation is appropriate.

 

[MrDiamond]

I haven't posted in years and usually skip threads when they start to annoy me, but this keeps popping up and I can't sit by without putting my 2 cents in.

If I stay at a nice hotel anywhere and there are obvious housekeeping issues, I am going to either complain as soon as I get there if it is bad enough (like poop on a doorway or a used condom stuck on the underside of the bed comforter (had nightmares for months after finding that one)) or I will make it known to the desk sometime during my stay if it is cleanliness or something like that. I am a singular transaction with the hotel; if I find the stay uncomfortable, I will go down the street next time to the competition. Neither of us has a stake in the other, long term.

But if I am staying somewhere that I have ownership in and I am paying for services even before I get there, I shouldn't have to address issues the same as if I walked in off the street. There is a long-term relationship and responsbilities on both sides. Mine is to pay my dues on time and follow the rules of DVC. Their responsibilities is to meet the common standards that everyone agrees to (and knows about).

My question then is how is it remotely the person who upholds their end of the bargin fault that DVC did not fulfill their responsbilities? It is not unknown to housekeeping that the kitchen or bathroom should be cleaned to the common acceptable standard. Why is it my responsbility to point these shortcoming out as soon as I arrive? I do not nor will not do an inspection as soon as I arrive so I can list the things I see that are wrong and alert the proper department within some window. Everyone agrees these things were already to do done, why must I immediately notifiy the authorities when DVC has shirked their responsibilities? I will tell the appropriate people at my earliest convenience.

Lastly, I am surprised that there is a moderator on here that make it a point to repeat himself multiple times in the same thread. You have made your point, there is no need to go back and quote the OP just to show everyone you are right. It seems to me that being right is paramount to moderating.

Back under my rock..maybe.

 

[jodifla]

I haven't posted in years and usually skip threads when they start to annoy me, but this keeps popping up and I can't sit by without putting my 2 cents in.

If I stay at a nice hotel anywhere and there are obvious housekeeping issues, I am going to either complain as soon as I get there if it is bad enough (like poop on a doorway or a used condom stuck on the underside of the bed comforter (had nightmares for months after finding that one)) or I will make it known to the desk sometime during my stay if it is cleanliness or something like that. I am a singular transaction with the hotel; if I find the stay uncomfortable, I will go down the street next time to the competition. Neither of us has a stake in the other, long term.

But if I am staying somewhere that I have ownership in and I am paying for services even before I get there, I shouldn't have to address issues the same as if I walked in off the street. There is a long-term relationship and responsbilities on both sides. Mine is to pay my dues on time and follow the rules of DVC. Their responsibilities is to meet the common standards that everyone agrees to (and knows about).

My question then is how is it remotely the person who upholds their end of the bargin fault that DVC did not fulfill their responsbilities? It is not unknown to housekeeping that the kitchen or bathroom should be cleaned to the common acceptable standard. Why is it my responsbility to point these shortcoming out as soon as I arrive? I do not nor will not do an inspection as soon as I arrive so I can list the things I see that are wrong and alert the proper department within some window. Everyone agrees these things were already to do done, why must I immediately notifiy the authorities when DVC has shirked their responsibilities? I will tell the appropriate people at my earliest convenience.

Lastly, I am surprised that there is a moderator on here that make it a point to repeat himself multiple times in the same thread. You have made your point, there is no need to go back and quote the OP just to show everyone you are right. It seems to me that being right is paramount to moderating.

Back under my rock..maybe.

I look at the relationship quite differently. As part owner, I expect that it's part of my job to let them know when something is wrong.