Bad Experience...anything else I can do?

[ravenclawtrekkie]

People working in a service capacity should not be sharing their personal opinions on irrelevant topics with guests/customers. That's incredibly inappropriate. I'm shocked that the manager presumably didn't do anything about it at the time. I would definitely send an email to the guest communications address. If you remember the server's name and the manager's, include those.

It's not about being offended, it's about the fact that this server doesn't seem to know how to act. Courtesy is one of the four keys, and it is not courteous to randomly rant to your guests about things that have nothing to do with them.

 

[bumbershoot]

I had TIW so I still needed to tip the 18%. Grrrr...

You didn't.

and complained to the manager.

When complaining to the manager it would have been totally appropriate to have the manager zero out the tip.

 

[Paula Sedley-Burke]

Although you did not get the tip back and you should have done at least ( and been comp the meal ) we don't know the manager did not deal with this member of staff do we.

I complained one time due be my treatment on DCL and being disabled. Believe me I am from the UK it takes a lot for us to complain...anyway it appeared they did not care about the Crew members treatment of me. The next day I asked another crew member where the other crew member was I had complained about. I was told he had been escorted off the ship at Nassau....

Oh my I did feel guilty but actually his treatment of me was appalling and not inline with DCL standards. You see I did not think it had been dealt with because Disney Management might not say to you at the time but I found out after that heads rolled... Not saying that is what we want. But I was surprised.

 

[bumbershoot]

Wow, Paula! I bet you weren't the only one he had mistreated. So don't feel too guilty.


ETA...I don't think Paula should feel guilty at all. But I know that I would feel a bit guilty, and she might find it impossible to not feel any guilt. So I just urge her to lessen the guilt, if she can't dump the feeling entirely.

 

[Lisa F]

Wow, Paula! I bet you weren't the only one he had mistreated. So don't feel too guilty.

totally agree. They are not escorting anyone off the ship because of ONE customer complaint. Disney knows there are crazy unreasonable customers out there probably better than anyone else (not saying that @Paula Sedley-Burke is one, just that they know they are out there and would not act on one account). You may have been the straw that broke the camel's back. Don't feel bad about it, it is his responsibility for acting the way he did, not yours for reporting it!

 

[goofyintoronto]

Wow, Paula! I bet you weren't the only one he had mistreated. So don't feel too guilty.

Exactly. Im thinking this has happened before. I cant see them escorting a CM off the ship if this was their first offense. you never know, but i'll bet any money this has happened before.

 

[TheRealDrDisney]

Me neither. Now if she spit in my food after making her opinion I may freak out.

I agree the banter from the server may not have been necessary but oh well. Nothing bothers me really that comes out of others mouths.

Wait... wouldn't spit technically come out of someone's mouth?

 

[lovewdwfun]

Update - I went to guest services today because I lost our TIW card and told them about the situation. They were wonderful. For every lousy Disney employee, there are ten fantastic ones around with pixie dust. Bonus - believe it or not, someone actually turned in out lost Tables in Wonderland card! Guest services was great - very understanding. I have had a few negative experiences since I have been here, but I have also had about 1,000 positive ones.

 

[MinnieMSue]

I'm very sorry you experienced this. Hopefully you can just let it go and not let this odd negative encounter ruin the rest of your trip and maternity leave. I think having my daughter in daycare was a wonderful experience for her. She got to meet so many people of varied backgrounds and got a lot of love from the staff. We both have very fond memories. Also I suppose her immune system is stronger because of it (though you may not see that as a positive at the time). She is never ever sick now. Working moms have to take on so much guilt and it just shouldn't happen. Sending you hugs and hoping you can shrug this waiter off. Enjoy the rest of your trip.

 

[JerseyJanice]

OP, you mentioned having other children, so you probably know this already, but there will always be people who think it's OK to criticize other folks' parenting.

My son is an adult now, and I still hear cracks once in while about choices we make with him--like about the car we bought him or where we're sending him to school.

It's weird that people think it's appropriate to stick their nose into your parenting decisions. But they do, so it's best to grow a thick skin and learn to have confidence in the decisions you make.

Obviously, it's ridiculously inappropriate for wait staff to do, but you'll hear the same kinds of things from other people you encounter now and for years into the future.

 

[pigletgirl]

Yep, word vomit. Not appropriate for the situation he/she was in. Glad you were able to speak to guest services. Hope the rest of your vacation is magical!

 

[ThreeBoyMama]

I'm all for forgiving and forgetting, but sometimes things just eat at you, and for good reason. I think in those instances it's OK...maybe even necessary...to voice your complaints/concerns to someone. This, for me, would have been one of those instances. And it's not about getting something comped, it's about identifying (and hopefully preventing) inappropriate behavior. Nobody has the right to judge your parenting decisions, particularly while you are treating your children to a fabulous vacation at one of the most magical, memorable (and expensive!) places on earth! I hope the rest of your trip is wonderful

 

[kandb]

The waitress obviously should of not given her opinion on the subject but some people feel this way and it obviously hits a nerve with a lot of people. For posters to say they would be "infuriated", is pushing it a bit. It was this woman's opinion. If you want the 18% back, call the manager but I think you should of asked for it back at the time and you already complained about her to the manager. Why try to get someone fired? Was she a young girl?

 

[kandb]

I would be infuriated. If the manager did not act on your complaint in some way (comping your meal, or at least the tip, apologizing etc) I would absolutely be escalating. A cm has no business discussing the parenting choices of other people. I would be contacting the GM of the resort and would probably also be contacting guest services. I would emphasize that after a magical, celebratory trip, this is now going to be one of the memories that stands out.

If the OP doesn't really believe what the server said was true, why should this "memory" stand out as such a big deal? There must of been something in the conversation that the OP was having with the server for the conversation to go in that direction. Servers don't just start blirting out how they are against daycare.

 

[Lisa F]

Update - I went to guest services today because I lost our TIW card and told them about the situation. They were wonderful. For every lousy Disney employee, there are ten fantastic ones around with pixie dust. Bonus - believe it or not, someone actually turned in out lost Tables in Wonderland card! Guest services was great - very understanding. I have had a few negative experiences since I have been here, but I have also had about 1,000 positive ones.

Sometimes people just need to have their feelings validated before they can "get over it." I'm glad you found the right CM to help you do it. I agree with all of those who say to get past it but sometimes you just need an apology... sometimes you'll never get it, but from Disney you should be able to! Have a magical rest of your trip!

 

[Lisa F]

If the OP doesn't really believe what the server said was true, why should this "memory" stand out as such a big deal? There must of been something in the conversation that the OP was having with the server for the conversation to go in that direction. Servers don't just start blirting out how they are against daycare.

it doesn't matter if the OP said something that led to it. Maybe she said something like "this is my last hurrah on maternity leave before I have to go back to work." That is not license for the server to do what they did. In fact it makes it worse because it is in direct response to someone's life choice that is currently being made. I would not be asking for compensation or money (except maybe the forced tip retracted) but an apology from someone goes a long way IMO. I always got that sense from the OP that she just wanted some kind of sincere acknowledgement that what happened was not OK and the ability to not be forced to tip handsomly for it.

 

[ELSA711]

Hmm, all I keep thinking is 'who cares what she thinks'
Heck my own mom and MIL don't even care for my parenting choices and I don't give a rats a**, why would I care what a server at WDW thinks.

 

[wilkeliza]

If the OP doesn't really believe what the server said was true, why should this "memory" stand out as such a big deal? There must of been something in the conversation that the OP was having with the server for the conversation to go in that direction. Servers don't just start blirting out how they are against daycare.

I would imagine the OP probably was asked if there was a celebration and they responded "We are celebrating my end of maternity leave and having family time before I have to go back to work" or a similar conversation. That is how it usually goes during CM interactions. A harmless question and instead of the CM just saying oh that is nice they went on a rant about how they can't understand women that put their children in daycare.

 

[L&Lfan]

There's gotta be more to this story...

 

[Jennasis]

If it was random, as the OP stated the server's comments were, then they certainly weren't directed at the OP. She wasn't being berated by the server for her parenting, nor was she being called on the carpet for her parenting choices. It was just somebody talking...why she was on that particular tear? Who knows...about something the OP disagrees with. It was probably a poor topic for the server to choose, in general...like politics or religion.

I encounter a LOT of that...spend lots of time smiling politely. Just consider the source and move on.