BAD Disney Experience...

[Muslickz]

I am in the public service industry and I always try to give them some slack because I know some of the people they deal with on a daily but in the same aspect it is supposed to be about the customer and making them happy no matter what.... that is their job that is what they get paid to do so they need to bend a little too

-M

 

[disneydancer429]

Her response could have easily been: With what you earn you can afford to buy lunch everyday?

 

[maxiesmom]

I am in the public service industry and I always try to give them some slack because I know some of the people they deal with on a daily but in the same aspect it is supposed to be about the customer and making them happy no matter what.... that is their job that is what they get paid to do so they need to bend a little too

-M

I don't agree. Some people (not saying the OP) are impossible to make happy.

You are also also assuming that the OP's child was going to be happy with anything less than Snow White in person.

 

[LilyWDW]

I am in the public service industry and I always try to give them some slack because I know some of the people they deal with on a daily but in the same aspect it is supposed to be about the customer and making them happy no matter what.... that is their job that is what they get paid to do so they need to bend a little too

-M

Sorry, but it is NOT about making the customer happy no matter what. I have worked customer service since I was a teen. We have policies that must be followed. Plus, some customers will NEVER be happy.

The customer is not always right... nor should they be treated as if they are.

(Note: this is in response to the quoted post... not to the OP's situation)

 

[angwill]

To all the people who wonder why nobody on the DIS identifies themselves at WDW --


I think you have your answer.

At least not anyone who has been her long enough and read enough on the Dis.

 

[luvthemouse71]

OP, don't take the flamers post to heart. Some here love to find ways to demean or criticize others. Pathetic really.

I am sorry for your daughters disappointment. Looks like she got a life lesson early.

The Shark Affect, I call it. Certain topics are like blood in the water. Especially to some that have nothing better to do than to be nasty.

 

[angwill]

Sorry, but it is NOT about making the customer happy no matter what. I have worked customer service since I was a teen. We have policies that must be followed. Plus, some customers will NEVER be happy.

The customer is not always right... nor should they be treated as if they are.

(Note: this is in response to the quoted post... not to the OP's situation)

I too have worked in customer service for many years and am wondering what company you worked for that allowed you to get away with representing the company in a way that the customer not come first? They are the ones keeping the business in business and paying your salary. It isn't even about if the customer is right or not it is if you can find a way to make the customer is happy or not. A happy customer is a repeat customer.

 

[maxiesmom]

I too have worked in customer service for many years and am wondering what company you worked for that allowed you to get away with representing the company in a way that the customer not come first? They are the ones keeping the business in business and paying your salary. It isn't even about if the customer is right or not it is if you can find a way to make the customer is happy or not. A happy customer is a repeat customer.

I have worked retail many years. And I can tell you the type of customers we don't want back: The ones who scream "Discrimination" every single time they come into the store, so they can return old, used clothing. And use the "discrimination" excuse to be mean and evil to every person they run into. All the while claiming how they are only trying to do what Jesus would do. The ones that let their kids puke all over because they just have to shop. The ones who cause a scene because you are not allowing their husband with them into the changing room so they can view the changing process, and in doing so are inappropriate enough to upset the other customers in the fitting rooms.

Sometimes customers cost your more business than they give you.
The days of the customer always being right are long gone. People used to have some respect for the stores they shopped in, but many no longer do.

 

[larryz]

People used to have some respect for the stores they shopped in, but many no longer do.

I blame Wally World for that...

 

[MickeyMaz]

The Shark Affect, I call it. Certain topics are like blood in the water. Especially to some that have nothing better to do than to be nasty.

I've heard rumours of this effect, but have never seen it first hand. This is an unfortunate rep that these boards have gotten. After watching this thread the last couple of days, I can see why.

 

[furb & dez]

Sorry, but it is NOT about making the customer happy no matter what. I have worked customer service since I was a teen. We have policies that must be followed. Plus, some customers will NEVER be happy.

The customer is not always right... nor should they be treated as if they are.

Here is a favorite quote of mine:

"An employee is told that the customer's always right but, in fact, the customer is usually a moron and an (colloquial term for the lower terminus of the digestive tract)."

 

[LarryNabisco]

I'd be curious to know if the OP paid correct admission for the 3 year old, or if they cheated the system and said the child was younger than they really are like that person was doing in that other thread.

 

[LilyWDW]

I too have worked in customer service for many years and am wondering what company you worked for that allowed you to get away with representing the company in a way that the customer not come first? They are the ones keeping the business in business and paying your salary. It isn't even about if the customer is right or not it is if you can find a way to make the customer is happy or not. A happy customer is a repeat customer.

I have worked for a few companies over the years as both an associate and a manager. Some of the companies were smaller and family owned. Others were national and international retailers. The rules I have always worked under is that you do your best at servicing the customer, but you also have to uphold store policy when needed.

The issue is the idea that you have to make every customer happy or that every customer is right. Sadly, those days are long gone because customers have come to expect to be given everything if they want it. Sorry, but that is not going to happen. I am not going to return those pillows that smell like a cigarette butt just because they want to. I am not going to give a customer a discount just because they ask for one.

A happy customer is a repeat customer... but some customers you do not want back. A customer who is logical, polite, and undemanding about a situation will get as much as I am allowed within the policy and maybe even a bit more. A customer who is rude, yelling in my face, threatening me, and demanding I give them the world is most likely going to get the bare minimum and I will follow every company policy to the letter.

And yes, we have flat out told people never to come back into the store due to their actions. We have had customers banned from shopping with us.

Just because they are a customer, doesn't mean they are right.

 

[skater]

Lack of civility is alive and well.

 

[KellyNY]

I'd be curious to know if the OP paid correct admission for the 3 year old, or if they cheated the system and said the child was younger than they really are like that person was doing in that other thread.

What a rude comment.

 

[cheermom1]

What a rude comment.

I agree and why would that poster even care? Unless they just want to stir up crap as they have NO idea about this person and never indicated that in the least.

 

[mom2rtk]

I'd be curious to know if the OP paid correct admission for the 3 year old, or if they cheated the system and said the child was younger than they really are like that person was doing in that other thread.

Just when I thought this thread couldn't reach any lower.........

 

[LarryNabisco]

Just when I thought this thread couldn't reach any lower.........

The point is if they cheated the system, they have no right to complain at all right? I am not saying the OP did cheat the system, I was making a joke lighten up, its funny.

 

[KellyNY]

The point is if they cheated the system, they have no right to complain at all right? I am not saying the OP did cheat the system, I was making a joke lighten up, its funny.

There are jokes and there are insults.

 

[mom2rtk]

The point is if they cheated the system, they have no right to complain at all right? I am not saying the OP did cheat the system, I was making a joke lighten up, its funny.

So do you ask that of anyone reporting a less than stellar experience at Disney? Maybe we need to make sure they didn't use any late fastpasses or bring last year's refillable mug. Because if any of that is true, they obviously are scum and don't deserve any magic.