Bad Day At The Poly

[greeneave]

i don't really get why this person is so up in arms over the fact that i asked if i could be compensated for the accumulation of vacation difficulties.

first of all, for less than a hundred dollars a night more i could have stayed at the four seasons, but i chose to spend my dollars at disney. if the same combination of events happened at the four seasons i am SURE no one would have gotten up in arms if they heard i called the front desk and asked how i could be compensated. so i'm not sure why some people think i was acting entitled or being unreasonably demanding because i ASKED what disney could do for me. disney is also in the hospitality business and just because guests are aware that the hotel is currently undergoing maintenance it still doesn't change the fact that i was led to believe i would have a magical time and at times i just flat-out didn't.

second of all, the reason i called was because i'd gone with the flow our entire stay there- the cherry pickers, the way the cm's ignored the tons of people who wandered in off the street to use the pool and beach, the crappy luau food, shoddy mousekeeping- because none of it as THAT Bad that it really interfered with our vacation, but the vomit pushed me over the edge and i had to let them know i had reached the point of feeling like i was getting way less than i'd paid for. and the call center lady's attitude was the end so i didn't feel tacky or pushy or bad about asking her what disney could do for me.

thirdly, disney can more than afford to comp me a single night on a room that was in no way worth the $369 expedia rate. i'm not putting a dent in anyone's profit margin, i'm not getting any cast members into trouble. and sure- if i had paid $169 a night i probably wouldn't have asked if there was anything they could do for me.

by the way, the reason i'm responding to you is because i put the other poster on ignore a while ago but i'm assuming she's still commenting with a nasty attitude, as i see you're replying to her.

I see phoning the front desk, waiting on hold, hanging up, calling back, and speaking to a rude person who upsets you, and then asking your husband to call, the runaround. Yes, she called housekeeping to clean it. Maybe she was calling the front desk after she called housekeeping just to report it. Was it just for compensation? I don't know. Regardless, it's a moot point now. She had a bad experience and she was compensated and I'm glad she was. My biggest beef is rudeness on the phone.

 

[tarak]

Don't worry op. Most of us get it.

Yep. And after so many years on the Dis I can pretty well predict those that don't get it and will post repeatedly how everyone should expect to know that hitting the "front desk" button on the phone gets you to a dude in Boise.

 

[greeneave]

i definitely knew that if i "called" the poly from home i was really calling a call center, but i legit thought that once on property hitting the "front desk" button on the phone would connect me with the actual front desk.

we're at a loews hotel property in universal now, and it's a very different experience. i can already tell some aspects of the hotel experience here are not going to be as good as the poly and others are going to be much better.

Yep. And after so many years on the Dis I can pretty well predict those that don't get it and will post repeatedly how everyone should expect to know that hitting the "front desk" button on the phone gets you to a dude in Boise.

 

[Allison]

You deserve every bit of compensation you got OP. The resort is responsible for how they take care of guests facing issues while staying there.

 

[awalker1015]

You deserve every bit of compensation you got OP. The resort is responsible for how they take care of guests facing issues while staying there.

Exactly. I worked in hospitality for years and those arguing whose fault it is- who cares??? You paid your money to Disney, the resort needs to respond to issues at hand that disrupt your stay. This nitpicking over fault is insulting IMO. We all spend a lot of money for a WDW vacation and it should be without these issues. When they occur regardless of fault, they need to be addressed.

 

[maxiesmom]

I'm not up in arms. I've been trying to explain my point of view, that is all. Not sure why I bothers as it is apparent all the OP wanted was for people to tell her how justified she was in her complaints. Even though she denied the help offered for one of her issues when it was offered.

To me the only real beef the OP had was the rude person on the phone. Again something not controlled by the the resort.

Sometimes stuff goes wrong. It doesn't automatically mean compensation is warranted. The OP was very fortunate she got something. Isn't compensation usually given because the resort thinks they did wrong? Hence the " nit picking "

I won't comment anymore as now the OP is playing games--im gonna ignore you but post about you where you can see it.

 

[kaytieeldr]

I DIDN'T COMPLAIN ABOUT THE ROOM AFTER I MOVED!!!!!!!!!!!

Now I'm completely confused. When did the OP move?

I see phoning the front desk, waiting on hold, hanging up, calling back, and speaking to a rude person who upsets you, and then asking your husband to call, the runaround. Yes, she called housekeeping to clean it. Maybe she was calling the front desk after she called housekeeping just to report it. Was it just for compensation? I don't know. Regardless, it's a moot point now. She had a bad experience and she was compensated and I'm glad she was. My biggest beef is rudeness on the phone.

Time-consuming and annoying, but not in line with any dictionary definition of runaround.

i don't really get why this person is so up in arms over the fact that i asked if i could be compensated for the accumulation of vacation difficulties.

by the way, the reason i'm responding to you is because i put the other poster on ignore a while ago but i'm assuming she's still commenting with a nasty attitude, as i see you're replying to her.

Now even more . I don't give a rat's patoot if, how, or how much compensation was requested or granted.

Yep. And after so many years on the Dis I can pretty well predict those that don't get it and will post repeatedly how everyone should expect to know that hitting the "front desk" button on the phone gets you to a dude in Boise.

Having reread the entire thread, for clarification, nobody indicated everyone should know the phone system. Everyone who responded with that information stated it as information.

 

[Allison]

A resort doesn't offer compensation just when they think they did wrong. They may do it when something goes wrong for a guest no matter what the reason. It may be no one is at fault but the goal is for the guest to leave feeling good about their visit and willing to spend money to go back.. If another guest causes a problem, I would think it is quite common to extend some kind of courtesy to other guests.

 

[grecorj]

I wasn't going to respond in this thread again...I was going to "let it go". But there a few observations I'd like to share.

1. I presume everyone on that side of Fiji experienced the same view. Did they all get discounts?

1.a. If thy had lowered the equipment wouldn't that have given the people on the first floor an even worse view?

2. The Poly offered an alternative which was declined. Shouldn't that have been the end of it?

3. There is ALWAYS construction in the parks -- rides under refurb, construction walls around things like the partners statue, scrims on Main Street, torn up MK hub, cranes visible behind the castle, etc. Does Disney offer a discount for this?

4. The Poly has been undergoing a well-documented, much discussed construction project for a LONG time. It's documented at the time of your booking. Even though Fiji is not on the same side of the resort that is undergoing construction that does not mean that regular maintenance projects won't be happening.

5. It sounds like housekeeping responded appropriately when asked. For all we know the incident could have happened moments before the OP discovered it. Not sure what else the resort could have done here?

6. Regarding food at the Luau -- how the heck did that even enter the equation? What in the world does that have to do with getting a room discount/refund?

7. I don't disagree about the "front desk" phone button. It's pretty clear that's not who you speak with when you call. Despite that, my preference is ways to deal with something like this in person, even if it means wasting 15 minutes of your time. Also, it gives you a cooling off period. Let's you deal with it with a level head.

Mahalo.

 

[Allison]

I still can't believe whoever puked all over just walked away like that. Actually, I take that back. I can believe it. People can be really nasty.

 

[kiki02]

Noticing a lot of rude behavior at the hotel pool too - some really miserable people @ the happiest place on earth... ;(

 

[LvsTnk]

Glad you got it worked out and thank you for posting your experience, always helpful to see how things are going during your stay and the outcome of any problems.

 

[missnic]

we're at a loews hotel property in universal now, and it's a very different experience. i can already tell some aspects of the hotel experience here are not going to be as good as the poly and others are going to be much better.

At least Disney does something about your issues when you complain... The first time we stayed at Cabana Bay, it was awful - there was a faulty bathroom door lock which resulted in someone being locked in for a good hour while maintenance literally broke down the door. We received ZERO communication from anyone at CB regarding the incident. Even when we went to complain to the front desk - no manager was available, and the girl at the desk flat out refused their contact information, or any sort of compensation because we prepaid our reservation. Maintenance, however, was phenomenal. I even sent an email when we got home and received nothing in response.

So I think the 'moral' of the story is that if you even think you've been wronged by Disney, they will usually do what they can to fix it just to keep you happy.

 

[kiki02]

sEe now I have heard great things about Cabana Bay and their customer service. Willing to go again with another try but that's just me. AND IT WAS fun - really fun.

 

[missnic]

sEe now I have heard great things about Cabana Bay and their customer service. Willing to go again with another try but that's just me. AND IT WAS fun - really fun.

Oh, the resort was fantastic, and the door thing could happen anywhere. We chalked it up to someone having a bad day and tried it again a few months ago, and had a wonderful stay... aside from the water bottle fiasco. lol I will definitely stay there again.

 

[nkereina]

My only confusion is how the puke got on the door. Was someone walking by and abruptly turned their head, and shot vomit all of the door? I could see if it was in the middle of the hall, or even on the carpet along the side of a hall. But who goes up and just pukes all over someone else's door! LOL. So nasty, sorry that happened OP.

 

[sharadoc]

This thread travelled the Disboards highway, like all other threads like this one. I get it OP, the combination of negative events was frustrating and you had every right to be frustrated.

It's a good thing to report facts and not your interpretation of what people said. That's what turns into the "pile on" discussion. You felt disrespected, and that should never happen. It's a shame that folks feel they need to tell you how"wrong" they think you were. It's why I don't start threads like yours. Always goes from sympathy to disbelief to anger and attacks on the OP, and finally, support.

You should probably just walk away and enjoy the rest of your day.

 

[tasha99]

I DIDN'T COMPLAIN ABOUT THE ROOM AFTER I MOVED!!!!!!!!!!!

i complained here and posted pictures, but i never went down to guest services and complained again.

the f'ing vomit ALL OVER MY DOOR AND FLOOR was the final straw- there were mousekeeping and other cm's up and down that hall all day long and i find it hard to believe no one saw it before i called.

that's the point when i asked what they could do to compensate me.

and i'm SORRY, but there's no excuse for having a grip of cherry pickers sitting outside a balcony with the cages up after work hours and all day on a saturday. i'm certainly within my rights if i feel like posting the photos to a message board that caters to folks looking for info on disney properties.

HAVE A GREAT DAY!

Not everyone has standards. You spent hundreds of dollars a night for Disney "deluxe." Even if we all know that means not-so-deluxe, can't we at least all agree it means moving a cherry picker at night and a polite response about some vomit? Is that too much? Really?

I'm not up in arms. I've been trying to explain my point of view, that is all. Not sure why I bothers as it is apparent all the OP wanted was for people to tell her how justified she was in her complaints. Even though she denied the help offered for one of her issues when it was offered.

To me the only real beef the OP had was the rude person on the phone. Again something not controlled by the the resort.

Sometimes stuff goes wrong. It doesn't automatically mean compensation is warranted. The OP was very fortunate she got something. Isn't compensation usually given because the resort thinks they did wrong? Hence the " nit picking "

I won't comment anymore as now the OP is playing games--im gonna ignore you but post about you where you can see it.

The resort is totally responsible for who they hire to conduct their business. As for the bolded part, that's kind of ironic.

My only confusion is how the puke got on the door. Was someone walking by and abruptly turned their head, and shot vomit all of the door? I could see if it was in the middle of the hall, or even on the carpet along the side of a hall. But who goes up and just pukes all over someone else's door! LOL. So nasty, sorry that happened OP.

. Maybe it was her neighbor trying to get in the wrong room after an early trip to Trader Sam's. Uh-Oa!

 

[kiki02]

Oh, the resort was fantastic, and the door thing could happen anywhere. We chalked it up to someone having a bad day and tried it again a few months ago, and had a wonderful stay... aside from the water bottle fiasco. lol I will definitely stay there again.

Me too, in fact it might be better than .... GASP. I can't say it here.

 

[Dentam]

A resort doesn't offer compensation just when they think they did wrong. They may do it when something goes wrong for a guest no matter what the reason. It may be no one is at fault but the goal is for the guest to leave feeling good about their visit and willing to spend money to go back.. If another guest causes a problem, I would think it is quite common to extend some kind of courtesy to other guests.

Yep, this reminds me of a hotel I stayed at where they had a bunch of noisy guests there for some event. They asked how I slept when I checked out and I just said okay - I didn't even complain or bring up the noise issue but they said they were aware of some guests being loud through the night and discounted my room without me even asking them to. I was impressed and grateful for sure!