I will admit that it lacks "magic", but we lucked into it when it wasn't busy at all. We had just entered Epcot and it was a little after 9 am. I didn't even realize what it was until a CM waved us over as we were walking by. DH took our tickets to get FP's for Soarin' and the kids and I headed in. We were on our fifth character greet/photo by the time DH got back. Not bad at all! I guess it's all in the timing.
I agree. I do not like the new backgrounds at all. I am glad we got the chance to take pictures there a few times before it changed and before it became crowded.
Character Connection has gotten more popular. We went a couple of times and walked in and out within ten minutes getting all the pictures we wanted. Last few times it has been very busy.
I also dislike the new background. With the new changes, there is always a huge line and we've never waited less than 45 minutes. I miss the old spot!!