I agree and that is why we never used it before. I'd much rather leave my child in their stroller and walk around or get a snack or change diapers - anything but stand in line for a ride they can't ride. In the past we were told to wait in line and go to the swap at the front of the line.
It turns out you could have just gone through the exit to the swap room and not wait in line- why don't they tell you that? We could have walked around, or something and when they were close, my husband could have called and we would have gone into the swap area - you can even take a stroller into many of them. Why doesn't anyone tell you that!!!!