Snowboarder-Here is what happened: Upon arrival, which was exactly the time i told them we'd arrive when I made the reservation in JULY, they inform me that they "have no full size cars available", but that they are "prepping some", and we'd be on our way within fifteen minutes. 35 minutes later I ask what's going on, and they told me it "wouldn't be long" It was only 5 more minutes and I was relatively happy. We get to the garage to get keys, and as I'm standing there, I counted at least 40 Buick Regals, Chevrolet Impalas, and Chevrolet Malibus-all full size cars-according to Avis, ready to go. We ended up getting a Malibu with 48 miles on it, which was nice, but I was peeved to think we waited 40 minutes, and for what?? Anyway, we've always (the past 5 trips) made the reservation in my name, and when we return the car, we switch from a credit to a debit card. The debit card is in my wifes name, a perk that she gets at work, so that we end up paying almost nothing for use of the card. The past 4 trips, no big deal, they switch cards, and we're on our way. This time, we got a big runaround with Avis employees telling us they "don't do that" My wife tells the agent. "We always do it", the Avis girl says, "Not with Avis, you don't" I can't control my mouth and tell the agent if they would take the "Damn American Express debit card to begin with, they wouldn't have to "do it". She looks at me and says she has to call for authorization. 15 minutes later, we're on our way. That's it in a nutshell, nothing real big, but irritating enough to shop around next time, regardless of rate and convenience. I used to not even check anyone else, even seeing the good deals on the DIS from
Budget, National, etc-I told everyone-don't bother-AVis is the best- Not anymore. T