Hello, I am new here - in fact, this is my first post on this board. I joined this board in order to get more insight from those who have been to Aulani. My family is going there very soon, and we are excited! This is a much needed vacation for my whole family. I am a picky traveler. In fact, the quality of the resort can make or break my experiences. If you'd like to see some of the places in the world that I have been to, please check out my personal site called Shuweb. But enough about me. I am writing this because I have read some rather unfavorable reviews on the resort on other forums, namely TripAdvisor and Yelp. So I just need to know - are the complainers making more noise than the happy travelers, or are there significant service improvements to be made there? If you have been to the Aulani, please reply. Some specific questions: - where did you go for breakfast? I assume you don't need reservations? One person indicated that it did. - how is the overall service? Are they understaffed based on your impression? - how are the restaurants? People indicated that there was a long wait for the food. - how are the shows? Are they appropriate for kindergarteners? By the way, my daughter LOVES Mini Mouse. - how often do you see the characters on the resort? Do they not show up besides the character breakfast and nightly shows? I'll keep reading through the many posts, but if you can answer them... Please do!