What would you do? When we arrived home from our last vacation, we found our hot water, to be lacking. We had warm water, luke warm, but not HOT. A call was made to the rental company of our Hot water tank. They sent someone out to have a look. Well, the guy says, it's the MIXER valve that needs replacing and that that in fact, is not part of our rental of the hot water tank, it's part of the piping above the tank, and thus owned by us. We'd have to pay for the part and labour. After enquiring as to how much that would be, I was told the part is $49.00 and the labour, as it would be a quick fix, would only be $54.00. I agreed to that, a bill was made up with those prices, the part ordered. The next day a part package arrived. Opened it, hmmmm, these 4 copper 5" pipe pieces look nothing like the Silver T-Shaped pipe I was told is the mixer and needs to be replaced. I called the company to set up the installation apt, and told them I think the wrong parts were sent. They sent another guy out that day, who told me "yes , wrong part", and after some checking around, found that the first guy had ordered the wrong part, and had thus quoted me the wrong price. The actual part piece is $249.00 and the labour would be $109.00

THATS a HUGE difference. I made another call to the company and said, as a customer, you can't play around with me like this. The first guy gave me a price I accepted. The fact that HE made a mistake is NOT my fault and the first quote should thus be honoured. The case has now been sent to their customer relations department, who said I should hear back in 48hrs. That was Friday. Today is Tuesday. A lady called me today to ask if I wanted them to go ahead and order the part. I explained the situation again, and said I'm still waiting to hear if they will honour the original price before agreeing to placing the order. She pulled up my file and said she'd call back in a few minutes. A few minutes later somone ELSE called, and told me the same thing as previously. That they will email the file to the customer relations department and if I don't hear back from them today, then for sure He'd call me on Thursday. Talk about frustration. To go to the hardware store, the part is $150.00 we've discovered. My DH says he can replace it himself. The water heater company says if we do the work ourselves, then we wont' be covered under warranty should something go wrong.
SO what would you do? Fight the charges and hope them come through. I think it ridiculous the cost they now want to charge.

OH.... the joys of owning a home.........