Well, I got home from work and guess what?? No shirts. I just got off the phone with Charles (the same guy I spoke with Tuesday and yesterday). He has no explanation as to why I didn't get the shirts. They were never even made! I told him about the internet boards and all these posts that people made about this. Now he is supposedly looking into the problem and will call me back since I told him I am going to update my posts with what he says.
He called me back and told me that there was a problem making one of the shirts yesterday, and they couldn't get it done in time to send out. He gave me a DHL tracking number and told me that they would be delivered tomorrow (Saturday). This would be fine, but we're going to a DIS meet in Pennsylvania tomorrow (which is why I wanted the shirts by tomorrow) and are leaving the house at 8:30 am. I know there is no way that DHL is going to deliver the shirts before 8:30 am so this doesn't help me. At least if I do get the shirts, then I'll have them for the cruise.
He then told me how sorry he was that they weren't made and delivered for today and that he knows how good a Company's service is depends on whether or not a customer comes back. He had a very different attitude today than what he did yesterday. I wonder if he somehow managed to find and read my posts. Anyway, I still don't have my shirts. I guess I'll see if they're here when I get home tomorrow, and I will post another update either tomorrow or Sunday.
There's still hope that this problem might be fixed even if it is a little late. Still doesn't change the fact that I won't be ordering from zazzle.com anymore since I don't want to have to go through this again.
Thanks for listening.
Reneé