I am sorry this happened to the OP.
Not that it matters, but to those who might want to cancel O'Hana, we have been there around 6 times for dinner in the past five years and always had a wonderful meal. We did have so so service back in 2008 when our server just sort of disappeared (it was late, I think our ADR was around 9:00, I do remember seeing Wishes at 10:00). We finally found someone else to take care of our bill so we could leave!
We did O'Hana last June with our friends, it was their anniversary and the one and only ADR they made for their one week trip and it was wonderful. We had been on the
DDP for 9 nights and to be honest not one meal, even places like the Wave, Boma and Yachtsmen (which I love) stand out in my mind as much as that dinner at O'Hana. We had great servers who really spent time with us since we had a food allergy and a special occasion, and our friends still talk about that night.
So while I understand lots of people won't agree, to us O'Hana has never disappointed.
Its in my top 5 favorites at WDW and has been for some time now. But again, its just me.