At Kidani now, issues with Bells Services :(

[ercrbc]

Thanks for so many supportive comments! I wanted to update and let ya'll know that since Sunday our vacation has turned around We have had no more issues (of course haven't called BS or mouse keeping for any reason though!) Got new pillows yesterday and slept MUCH better last night!

The kids are loving the Savannah, my DD wakes up every morning and announces what animals are out and what they are doing. She has spent at least an hour first thing in the morning on the balcony. We hit the pool yesterday and I remember WHY we chose Kidani for this trip, it really is fabulous for the kids! I would love to check out the Community Hall but it is quite a hike from here and we haven't had a chance yet. Maybe Thursday when we have no plans to go to a park.

To answer those that would ask why in the world I would have BS deliver groceries....I am 7 months pregnant, have two small children and we had several bags along with a good bit of groceries. We settle in for the week and eat 2 meals a day in the room (at least). It's just easier for us and works with our vacation habits. My husband gets here and wants to valet, use BS and be on vacation. He did not want to haul 7-8 bags of groceries from the garage to the room and I don't blame him. I was admittedly concerned about leaving perishables though and expressed that, but BS assured me all would be refrigerated until delivered. I talked DH out of using the valet after seeing how far we were from the lobby, btw! Obviously given our experience we learned it wasn't worth it to use BS either and won't be doing that again, here at AKV anyway

I also want to comment that as much as I wished we were at OKW on Sunday given the BS issue, we will absolutely stay at AKV again in the future. The animals and pool are just so great for the kids! They have loved every second But next time I think I would try for a room at Jambo. The pool, extra bath and "convenient" parking were why we chose Kidani. We haven't used the extra bathroom at all, the parking is not convenient as I was hoping and it would be just as easy to drive from Jambo and park right next to the pool for an afternoon as it is to walk there from our room.

Our quiet time is now up and we are off to the pool for the next couple hours. Thanks all and hope this is helpful to those looking for info on Kidani for future planning!

 

[OrangeCountyCommuter]

I'm not the OP, but from what I read, I think she did speak to hotel management. I don't read that she is contacting member satisfaction in order to get compensation, but to simply let them know about the issue and her disappointment.

Yes, but she should be getting compensation and she should be making the management of the hotel know that their response was sub par at best. MS is just going to pass this on and it's MUCH more effective if the people doing the screw ups have to face their victims!

 

[Dacky619]

Yes, but she should be getting compensation and she should be making the management of the hotel know that their response was sub par at best. MS is just going to pass this on and it's MUCH more effective if the people doing the screw ups have to face their victims!

Actually, she received compenstation and seemed ok with the response from the person she talked to:

He was wonderful and gave us a credit that will more than cover the cost of the pillows. He told me new milk would be sent up and 4 extra pillows. That was okay, I felt like he listened and was dealing with what happened.

 

[ajf1007]

Thanks for so many supportive comments! I wanted to update and let ya'll know that since Sunday our vacation has turned around We have had no more issues (of course haven't called BS or mouse keeping for any reason though!) Got new pillows yesterday and slept MUCH better last night!

The kids are loving the Savannah, my DD wakes up every morning and announces what animals are out and what they are doing. She has spent at least an hour first thing in the morning on the balcony. We hit the pool yesterday and I remember WHY we chose Kidani for this trip, it really is fabulous for the kids! I would love to check out the Community Hall but it is quite a hike from here and we haven't had a chance yet. Maybe Thursday when we have no plans to go to a park.

To answer those that would ask why in the world I would have BS deliver groceries....I am 7 months pregnant, have two small children and we had several bags along with a good bit of groceries. We settle in for the week and eat 2 meals a day in the room (at least). It's just easier for us and works with our vacation habits. My husband gets here and wants to valet, use BS and be on vacation. He did not want to haul 7-8 bags of groceries from the garage to the room and I don't blame him. I was admittedly concerned about leaving perishables though and expressed that, but BS assured me all would be refrigerated until delivered. I talked DH out of using the valet after seeing how far we were from the lobby, btw! Obviously given our experience we learned it wasn't worth it to use BS either and won't be doing that again, here at AKV anyway

I also want to comment that as much as I wished we were at OKW on Sunday given the BS issue, we will absolutely stay at AKV again in the future. The animals and pool are just so great for the kids! They have loved every second But next time I think I would try for a room at Jambo. The pool, extra bath and "convenient" parking were why we chose Kidani. We haven't used the extra bathroom at all, the parking is not convenient as I was hoping and it would be just as easy to drive from Jambo and park right next to the pool for an afternoon as it is to walk there from our room.

Our quiet time is now up and we are off to the pool for the next couple hours. Thanks all and hope this is helpful to those looking for info on Kidani for future planning!

So glad your experience is turning around and I'm glad that your not allowing one poor experience ruin you for another stay in the future! I know how frustrating it can be when things don't go according to plan and the experiences you had seemed very disconcerting, but again, you have a great attitude. Though I have to say, I don't know I'd have such a positive attitude 7 mos pregnant and having to deal with the heat.

With that being said, I'd really like to hear about the 2bdrm at Kadini as that's what I'm hoping to book in a few months for our next stay. We own at AKV but have always stayed in a studio there since it's just my DH and I. Next year is a BIG trip with the whole family. There will be 7 of us in a 2bdrm with 2 of the 7 being my nieces who will be 4 and 6 at the time. Does it seem big enough for everyone to relax and enough room for the kiddos?