As a business owner would you rather

[Wendy1985]

Have someone lie though their teeth about how they like the product or would you rather someone be honest

One I don’t have a poker face do even if I am lying my face will tell the truth

But it is not like I flat out say I hate the product I give a why

I was trying cirkul I said I was disappointed that it was more cucumber then lime

 

[fly girl]

I am guessing you meant have someone lie through their teeth about liking the product, versus being brutally honest and admitting they hated it.

I would rather have the honesty that they hated it. Of course the initial blow will sting, but the point is to have a profitable business. If my product stunk, I would not last long.

If you lie, nothing will improve.

 

[luvnwdwgal]

If somebody is asking you if you like their product or not, why would you lie? If you’re not going to tell the truth then don’t try it at all.

 

[Wendy1985]

I just edited the post sorry about that

 

[Lord Manhammer]

Have someone lie though their teeth about how they like the product or would you rather someone be honest

One I don’t have a poker face do even if I am lying my face will tell the truth

But it is not like I flat out say I hate the product I give a why

I was trying cirkul I said I was disappointed that it was more cucumber then lime

I co-own an IT business and my customers have no problem telling me if they have a problem with my services. And I like it that way. Far prefer blunt honesty.

 

[LuvOrlando]

A random business, truth hurts, if I love or care for this person's small business, harsh truths only when necessary.

 

[ronandannette]

I co-own an IT business and my customers have no problem telling me if they have a problem with my services.

I manage a Warranty department and believe me, ours don't either. Which is fine; that's literally what we've here for, but going overboard the other way isn't really beneficial either. Things don't have to be completely catastrophic or life-threateningly urgent to get us to help you. Please refrain from hyperbole. Just calmly and politely state what the problem is and absolutely every assistance/remedy to which you are entitled will be promptly and courteously coming your way.

 

[slo]

I managed a custom picture frame store for 20 years, and owned the same type business for 5 years.

Yes…,I wanted my customers to be honest with me about any unhappiness, because I didn’t want them giving any negative reviews to other possible customers. I had a very close relationship with my customers, so people could always feel comfortable talking with me about anything. They knew that I couldn‘t fix every unhappiness, but I would do my best to make them happy, and I rarely had any frustrated people walk out my door.

 

[JLTraveling]

I own a content writing business, and my customers are always brutally honest. As they should be. The point of them using my services is to ultimately sell more of their product or service. If they hate my content, or it isn't useful to them, what are they paying me for?

 

[tvguy]

As a business owner I would hope my customers would give me honest opinions. But unfortunately, I also know people lie. So you have to balance what customers SAY, with what customers actually DO.
Taco Bell lost over $100 million dollars back in 1995 when it gave it's customers what they SAID they wanted. Lower calorie menu items. Guess what, NOBODY bought those items when they were added.
Actions speak louder than words.