Art of Animation reservation

[PatMcDuck]

I made a reservation at Art of A back in spring, for mid October. At that time, they said they could not take a request or reservation for a specific section. It was ok with me, since I was not sure what section I wanted anyway.

I called yesterday to make a section request. The first operator found my reservation, and said I have only a reservation for a family suite. NO theme. I kept asking, what do you mean? She insisted that while I will get a suite, it will be in a building that is not themed. I said, I do not think there ARE any buildings there that are unthemed, but she insisted. ARGHH. I asked politely for another representative, or a supervisor, saying that I thought she might be in error, and I did not want to call back and go thru all the phone prompts, and wait on hold all over again. She began arguing with me, so I had to say thanks anyway, and call back.

When I called back, I got a helpful and informed cast member. She said that when you call, they will book you in a specific area, until that area is full. For me, all areas now show "Full" or booked. So my room is just a family suite, and I will be assigned when I check in. I guess I missed the boat, by booking early and then not calling again until now. She could only take my room request, not guaranteed. Which is ok, I am hoping for Cars, will probably get Lion King I assume.

 

[WizardLarz]

Maybe you'll have better luck when you can use online check-in at the 10 day out mark. I know at Pop you can chose building and floor, so maybe they'll have the same choice option for AoA also. If all else fails try calling the Resort directly and speaking with someone there.