Argh! Comcast!!!

[CrAzY4DL]

So we had modem problems last week, no internet for 1.5 days. I called, they set up a technician to come out and would mail me a new modem since my old one from them was "obsolete". Technician comes out, we have internet, yay! Get Comcast package the next day and it's a new cable box. We don't have cable with Comcast, okayyyyy. Go online, check my bill. I'm now paying for cable with them! Grrrrr! I chatted with them last night, modem resent out but now I have to call to cancel tv service I didn't even order. LIVID!

 

[wiigirl]

That sucks....and with Comcast, I am not surprised.

 

[kaytieeldr]

So, call.
Cancel the cable you don't have.
Tell them to backdate the cancellation to the date they started billing you for cable.
Tell them to credit you for the return shipping.
Send back the box.
Be thankful you never, ever make a mistake .

 

[Anthony1971]

True somone made a mistake and for that I say Comcast is good as they will fix the problem.
As far as bill increases, channels no longer offered, The price in general where I am, doing anything when you cable is out for less then 24 hours and all things like this... THEY STINK I have no choice except Dish or the other one and I do not want it bolted to my roof..

 

[kaytieeldr]

If you literally mean the roof, I've seen satellites bolted to porches, garages, poles, trees, sides of brick apartment buildings...

 

[LilMommyBug]

I hate Comcast. If we had any other choice for internet we would ditch them in a heartbeat.

 

[CrAzY4DL]

So, call.
Cancel the cable you don't have.
Tell them to backdate the cancellation to the date they started billing you for cable.
Tell them to credit you for the return shipping.
Send back the box.
Be thankful you never, ever make a mistake .

I did all of this. I was just irritated that I call about internet, which we have had with them for about 10 years and they say they are going to send me a MODEM and instead send me a CABLE BOX and sign me up for cable I didn't ask for. Of course I make mistakes. The only difference is, I've never made a mistake that added something to someones account without their permission and then inconvenienced them so that they had to call and fix it themselves. Also, when I called, I called the number I was given, followed all of the prompts and then received a recording saying that cancelling a service was not a valid option and hung up on. TWICE. I ended up having to call AGAIN and get very verbal with the rep and hand transferred to the cancellations department and that call alone took over 32 minutes. I posted this on here just to vent, and maybe to give someone else a heads up, not to get snarky responses. OF COURSE I realize everyone makes mistakes. But if you do, make it a little easier for the person who didn't make the mistake to rectify it.

 

[Nohal]

We bought our own modem. I was tired of paying the price to rent it as the cable bill was continually going up and it was a way to offset the cost. I figured it out and it would pay for itself in less than a year. You will have to return their modem. Is there an office that you can return it to rather than paying to mail it. We have a few offices in the area. Just make sure you get a receipt showing that you returned their modem.

 

[CrAzY4DL]

I never got a modem, lol. They sent me a cable box and signed me up for cable, haha!

 

[kaytieeldr]

Of course I make mistakes. The only difference is, I've never made a mistake that added something to someones account without their permission and then inconvenienced them so that they had to call and fix it themselves.

Well, good. So you understand that the person who made the mistake is human and that Comcast will correct it.

Also, when I called, I called the number I was given, followed all of the prompts and then received a recording saying that cancelling a service was not a valid option and hung up on. TWICE. I ended up having to call AGAIN

That's surprising. When I call, and don't know which prompt I need so listen to all of them, one is always 'disconnect downgrade your service'.

and get very verbal with the rep and hand transferred to the cancellations department and that call alone took over 32 minutes.

This isn't snark. It's outright criticism. The person you opted to "get verbal with" had absolutely nothing to to with causing your situation and in no way deserved your wrath.

I posted this on here just to vent, and maybe to give someone else a heads up, not to get snarky responses. OF COURSE I realize everyone makes mistakes. But if you do, make it a little easier for the person who didn't make the mistake to rectify it.

It's really great that you can come here to vent; it'd be easier next time if you say that's what you're doing and don't need advice.

 

[CrAzY4DL]

Well, good. So you understand that the person who made the mistake is human and that Comcast will correct it.


That's surprising. When I call, and don't know which prompt I need so listen to all of them, one is always 'disconnect downgrade your service'.


This isn't snark. It's outright criticism. The person you opted to "get verbal with" had absolutely nothing to to with causing your situation and in no way deserved your wrath.


It's really great that you can come here to vent; it'd be easier next time if you say that's what you're doing and don't need advice.

The rep I had to get verbal with originally got verbal with me. So much so that my husband intervened as I had the rep on speaker in the car. I did listen to all of the prompts, I DID push the button for disconnect/downgrade service, both times I got a machine saying they would be with me in a moment and then I received a machine saying it was an invalid option. I never once said in my original post, hey what should I do? No, I said ARGH this happened to me, boo! I really think you're very bored and just looking for something to pick at. I understand people make mistakes, it was just a perfect storm that landed right on top of me. Once I actually received the downgrade people, it was another exemplary experience, but everything leading up to that moment was horrible and exhausting and frustrating.

 

[Jedana]

I have to agree...sometimes Comcast drops the ball.


We moved December 1st. I went online 3 weeks in advance to schedule the shut off/turn on date (Nov 30/Dec 1). Simple, no?

They came the next week and shut off the phone. then the cable an hour later. then the internet about 6 hours after that--after I was on Dh's cell with them for 5 of those 6 hours. Then they restarted the internet and phone the next day but not the cable.

Three days later, my cable is back on, but now it's on a new account and a new bill cycle. They charged me for coming out to turn off the stuff that I didn't want them turning off yet, and charged me for coming back out--twice--to turn on the stuff that shouldn't have been turned off to begin with.

On the day I'm supposed to be turned off, they show up---8 hours after the end of the service window. The day I'm supposed to be turned on---the tech arrives 6 hours after the end of the service window. And he doesn't have the right package. He finally installs the right package--takes him 4 hours.

My bill? They charged me for the nondiscounted package price, instead of the price that I was locked into for 2 years (had 1 year left on it).

Six weeks later, the price is finally corrected. I have a final bill on the old account, and new bill on the new account. I pay the final bill, pay the new bill (now 2 months worth--I wasn't going to pay them until they got the situation fixed. I put the money in the savings account.)

It only took 9 weeks from start to finish to get my service successfully transferred. And about 80 hours of my time.

 

[disneymagicgirl]

We have only had their Internet since April 1 and it has been nothing but problems with them. Spent 3 hrs on the phone in a week b/c they really screwed up our billing. And that was just the most recent issue. I would never rec them. DH needs high speed Internet for work so we do what we have to do.

 

[LauraR]

Well, good. So you understand that the person who made the mistake is human and that Comcast will correct it.


That's surprising. When I call, and don't know which prompt I need so listen to all of them, one is always 'disconnect downgrade your service'.


This isn't snark. It's outright criticism. The person you opted to "get verbal with" had absolutely nothing to to with causing your situation and in no way deserved your wrath.


It's really great that you can come here to vent; it'd be easier next time if you say that's what you're doing and don't need advice.

Do you really have to announce it every time you vent? It was pretty obvious that the OP wasn't looking for advice, just relating her experience. I can sympathize, dealing with companies over the phone---when it's hard to even get to an actual human---can be frustrating.

 

[kaytieeldr]

Do you really have to announce it every time you vent? It was pretty obvious that the OP wasn't looking for advice, just relating her experience. I can sympathize, dealing with companies over the phone---when it's hard to even get to an actual human---can be frustrating.

Of course not - but in the original post, she didn't indicate her problem was solved ("Go online, check my bill. I'm now paying for cable with them! Grrrrr! I chatted with them last night, modem resent out but now I have to call to cancel tv service I didn't even order. LIVID!")

Honestly, I don't understand why the technician didn't just put in a new modem - but it's okay, I'm done offering suggestions in this thread.

 

[CrAzY4DL]

I have to agree...sometimes Comcast drops the ball.


We moved December 1st. I went online 3 weeks in advance to schedule the shut off/turn on date (Nov 30/Dec 1). Simple, no?

They came the next week and shut off the phone. then the cable an hour later. then the internet about 6 hours after that--after I was on Dh's cell with them for 5 of those 6 hours. Then they restarted the internet and phone the next day but not the cable.

Three days later, my cable is back on, but now it's on a new account and a new bill cycle. They charged me for coming out to turn off the stuff that I didn't want them turning off yet, and charged me for coming back out--twice--to turn on the stuff that shouldn't have been turned off to begin with.

On the day I'm supposed to be turned off, they show up---8 hours after the end of the service window. The day I'm supposed to be turned on---the tech arrives 6 hours after the end of the service window. And he doesn't have the right package. He finally installs the right package--takes him 4 hours.

My bill? They charged me for the nondiscounted package price, instead of the price that I was locked into for 2 years (had 1 year left on it).

Six weeks later, the price is finally corrected. I have a final bill on the old account, and new bill on the new account. I pay the final bill, pay the new bill (now 2 months worth--I wasn't going to pay them until they got the situation fixed. I put the money in the savings account.)

It only took 9 weeks from start to finish to get my service successfully transferred. And about 80 hours of my time.

Oh my goodness, this is HORRIBLE!!! We've had them for something like 10 years and have always loved them. This year, I don't know what is going on but it seems like we have at least one big outage a month (one that lasts more than 3 hours is dire to us because DH works from home 3 days a week). This is the first time I've had an equipment issue tho, it really blew my mind. Also, have never really had an issue calling in before, I was just flabbergasted. It's the day before our big camping trip, I called while I was in the car on the way home from Target because it was quiet since all of the kids were at home and ended up having to finish the call in the car in front of my house. Bah! But, you have my experience beat, that is just all kinds of ridiculousness!!!!!

 

[AquamarineSteph]

My 'favorite' Comcast experience to date was when I scheduled a service appointment. I waited. I waited. Nobody showed up during the service window. I called and was told that Comcast had cancelled the appointment since they couldn't detect any issues on their end that I might be having on my end.

 

[CrAzY4DL]

My 'favorite' Comcast experience to date was when I scheduled a service appointment. I waited. I waited. Nobody showed up during the service window. I called and was told that Comcast had cancelled the appointment since they couldn't detect any issues on their end that I might be having on my end.

Wow!!

 

[mikehn]

Every now and then they sneak in a rate increase hoping the customer wont object. The minute I call and complain, they adjust my billing back to the old rate. Bunch of slime balls

 

[ellone]

I hated them when we had them. The bill would always go up and sometimes you could get a reduction in price, but a lot of time no. The worst was that the service at my house was horrible. TV picture was so-so and sometimes certain channels wouldn't come in. And the internet would drop out for hours at a time. Finally got a decent technician to come out. He told us we would never get good service at the house with the wiring that was there. It has been split a couple of times before it reached the modem. So not enough getting to the modem to send out. But Comcast won't rewire the house for us. We either have to do ourselves or pay someone else to do it.
Uverse came to the neighborhood and I switched in a flash. They wired us up for free.