Are you averse to the 'new' 5-day pass only? Please read and comment...

[Susie63]

Never having been before, I don't know what Carsland has done to the parks. I just know I'm excited for my family to go check it all out

You are going to have soooooo much fun! You will quickly understand why we spend so much time on these boards.....and why we need longer passes.You can't see and do everything in 5 days

 

[jory29]

That's what I thought too. Talk about reinvigorating the troops.

Heck, yah!

I'm sure this has been mentioned it Ina Eng read all 18 pages of this thread... But, at WDW, they use some kind of finger print scanner to identify that the person using the ticket is the person assigned to the ticket. This seems like the logical approach to preventing ticket transferability or selling of tickets in other forums.

I personally am not inhibited by the new rule, but it seems silly to me that you would force a ready and willing guest who wants to extend their vacation in your parks, spending money on your food, games, and entertainment, not to mention, potentially hotels, and tell them that they must start the economy of scale over again beyond a 5 day visit.

There are some things that I think WDW has figured out that DLR needs to catch up on. It's frustrating.

Another one is the non-expiring ticket that WDW offers but DLR does not. Plus you can use WDW tix at DLR but not the other way around. ::

VALID, excellent points that I highlighted in bold! Well-put!

This is going to be my first time at Disneyland for me, little sister, little brother and mom. It's for graduation for my college and sister's high school. We are very excited. I have worked for 3 years at our local AMA in souther Alberta. We sell passes for Disneyland, Disneyworld, etc. I am just a receptioninst, but if people only want passes I can sell them. Anything more and I have to refer them to one of the agents in the office. I have never, ever sold a 6 or 7 day pass in all my year's there. We are only going for 4 days at Disneyland, so we were disappointed that the 5 days for the price of 3 were discontinued, but would never have thought about a longer pass. I only post this because I have been reading everything I can on this and other sites and was very surprised to hear anyone complaining about those passes no longer being available. I asked some of the agents in the office and they were also surprised since they never sell them either. We are not close and have to fly there, so it's not like we can go frequently (in my case, never before). I dont' have much of an opinion, only that I was shocked to hear people complain so much here. I also watch trip advisor and noone on there complains about it at all. It makes me wonder if there are only a few people complaining, but over and over since it doesn't seem to be a big deal anywhere else but here.
Just a thought.

Welcome to the DISboards! We bought our 7 day Park Hoppers from an AMA for our trip last May, and the travel agent who sold them to us was well aware. Maybe it depends on location as to who is aware of the previous lengthier Park Hoppers. This thread is to raise awareness of the situation, both to inform those who don't know, and of course, to see that Disneyland finds a way to offer the 6 and 7 day Park Hopper passes. It costs so much for many to go there, and if you look at the bolded quotes above, in the previous posters comments, it may shed more light.

I know of several families from my children 's school, non Disney fanatics, that have done 6-7 days at DL. A few days ago, I was talking to a good friend who is considering DL for their next family vacation. They have gone to DL before, 3 years ago and did 7 days. She was quite shocked that the limit is 5 days now. Though she is still considering Disney, she 's now looking at other options (since they like a week for vacations) as well., and waiting to just go WDW when the kids are older. So instead of spending money on DL and a later WDW trip. They will probably forgo the DL trip.

So many personalized stories here, thanks for sharing. I feel too, that there were many who were very pleased to go to the Parks for 6 or 7 days.

I was just curious as to why this is the only forum that seems to complain about it. I am certainly not a Disney expert or anything. I was just wondering how is seems to be such a big deal here, yet at work there has been no asking about it, complaints or anything. Even trip advisor seems to not realize it's a problem.
Like I said, I don't have much of an opinion, was just wondering where all these people are coming from, because it certainly isn't where I work, or trip advisor for that matter.

This board is very specialized, and unless someone is going to Disneyland, etc., it's not always every day talk around the water cooler. For our family, talk of Disneyland is a daily occurrence, it means that much to us. Again, it's not just complaining, it's getting the word out there, and encouraging Disney execs. to find a way to accommodate what used to be offered.

Personally, coming all the way from New Zealand a 5 day pass is NOT enough! I'm in the works of planning a trip to Disneyland next fall and am planning on 7 days full of Disney parks goodness! At the end of the day, if push came to shove, we will just be buying a 5 day park hopper pass and a 2 day park hopper pass. This just pushed the cost up on an already expensive holiday. However...Disney is so worth it

For those traveling THAT far away, it can be a once in a life time opportunity, and this is sad if you have to resort to that. HOPEFULLY things will change soon!

Well Kylie, the reason I am upset is because I am booked at the Grand California Hotel for 12 days and instead of being able to go into the parks for 8 days...I am limited to 5.I have already spent thousands on my hotel,a couple thousand on my flights and am budgeting $150 a day to spend in the parks.I have scrimped and saved for 3 years to pay for this holiday and now I get to spend 5 days in the parks.So am I upset....yeah... you could say that.

Disney charging people more money (at a more expensive price per day the more days you go past 5) just isn't cool. Very well-stated.

Totally understand, it's just I have never heard anyone complain anywhere but here, so I was surprised is all. On the trip advisor forum, they also didn't seem to be concerned, so it was just an observation.

I'm sure there's other places where people are 'complaining' about it. I don't see that we are complaining so much as standing up and saying, "Hey, wait a minute Disney - this just doesn't seem right to us - does it seem right to you?"

This site is for everything disney! Thats why a lot of comments, concerns, tips, etc is voiced here. Your workplace and tripadvisor is only two places. This site is dedicated to everything Disney. Good, bad and the ugly. Here people can find out the latest and greatest and also not so greatest. Here is where people can come together and converse about everything disney. Just because trip advisor and your workplace hasn't mentioned anything about how disappointing it is that disney isn't offering 6+ day hoppers doesn't mean that there aren't thousands of other fans hoping they would bring them back. As well as all other fans that aren't part of this site that are complaining at the tickets booths right now about not being able to upgrade for a reasonable price. Just saying that there are probably many more out there, not a part of this site or any other site for that matter that don't say anything or voice their opinion or complaint.

Yep, you said it! Agree!

My guess is that not many people, outside of the people that frequent this forum or other Disney fan sites, actually knew one could upgrade a 6 day ticket to a 7 or 8 day ticket for a mere $5 per person.

dsny1mom

Either way, the demand is clearly there for this. This is why raising awareness can be good.

I can understand what Kylie is saying because I suspect it's pretty uncommon for people to come to SoCal for a lengthy vacation and stay the entire time at DL without visiting anywhere else. If people are coming to SoCal for a week or more they will normally want to see other things.

I agree it might be less common to stay the entire time at Disneyland, but those who wish to go there for a week, due largely to the splendid marketing Disneyland Resort has done, still should never be penalized with a higher ticket price per day if you go past 5 days.

3 years ago my local CAA didn't know they had anything longer than a 6 day pass....and she was a Disney specialist.If the travel agents don't know about it....how can they sell it?

IMO Disney Specialists should know about it. If they don't, then either they are not doing their homework, or, someone is not informing them that should.

Hi Kylie! Welcome to the Dis!

As others have stated this is a much more concentrated Disney site. For example, this site has nearly 100 different threads about Disneyland proper (not counting the separate Southern California board) that have been commented on today. Trip advisor has 16 threads in their Anaheim forum that have been commented on today. They're not really a specialist Disney site, and their traffic is much, much slower.

I also think that because even the 6 day ticket option was taken away so recently, it hasn't quite trickled down to as much of the general public yet.

Thank you for your well versed posts on this topic, I really appreciate all of your posts here on this thread!! Everything you stated makes perfect sense!

IMO, you can't compare guest trends before June 15th, 2012 with guest trends after June 15th, 2012. Cars Land changed things that much. WDW guests are coming to DLR in droves to see Cars Land, and bringing their longer vacation habits with them.

This is true, they will want to stay longer. Thanks also, for your detailed and informative input in this thread, it is always helpful!

I hope those that have emailed since receive more re-assurance that the longer passes will once again be an option. I had emailed using the link in the post on page 1, and received a response back from Disney Lead Management later that same day. I just hope now that the change comes quickly for those that have trips coming up soon this fall. *fingers crossed*

I hope to too!! I am still waiting for my reply from the email I sent yesterday, and will post an update once I receive it. I was asking them if they are now planning on offering the 6 and 7 day, etc., Park Hopper tickets. I had pointed them to this thread before, so they would be watching it.

Regrettably, Disney may be pricing themselves out of my vacation plans. Ticket prices already went up.

Since 2011 tickets went up enormously. What used to be a manageable trip for us to the Disneyland Parks if we scraped our money together might become a thing of the past for us if they keep raising the prices.

Most understand ticket price increases. But this is different. It's the removal of an option that many Disney fans loved ... the ability to upgrade passes to 6, 7, and 8 days. Cutting it down to just 5 days. While at the same time saying that Cars Land is intended to get people to extend a 5 day vacation to a 6 day vacation.

BINGO! Spot on! Excellent points. Thanks!

Never having been before, I don't know what Carsland has done to the parks. I just know I'm excited for my family to go check it all out

It's not even just Carsland, but a massive restructuring of the parks through the past few years. Have a great trip, enjoy the magic of Disney!

 

[CourtFool]

Most understand ticket price increases. But this is different. It's the removal of an option that many Disney fans loved ... the ability to upgrade passes to 6, 7, and 8 days.

I disagree. You can still get 6, 7 and 8 days…you just have to pay a lot more. It is a double whammy, increased price plus even more increased price.

 

[jory29]

Quote by ValpoCory: (For some reason the multi quote or quote is showing a different quote)
Most understand ticket price increases. But this is different. It's the removal of an option that many Disney fans loved ... the ability to upgrade passes to 6, 7, and 8 days.

I disagree. You can still get 6, 7 and 8 days…you just have to pay a lot more. It is a double whammy, increased price plus even more increased price.

You both are right, I feel - The previous option was removed, and it is a double whammy. The taking away of the 6,7, and 8 day Park Hopper passes was a detriment in terms of cost, then factor in the recently increased cost of the Park Hopper tickets. Yep, double whammy.

I am still waiting to hear back from Disney. Surprising they have not yet responded, as I mentioned I would be informing people of what the reply is. (In regards to that glimmer of hope, where one poster got some sort of information stating they hope to bring them back in the future.)

 

[ValpoCory]

Originally Posted by ValpoCory
Most understand ticket price increases. But this is different. It's the removal of an option that many Disney fans loved ... the ability to upgrade passes to 6, 7, and 8 days.

I disagree. You can still get 6, 7 and 8 days…you just have to pay a lot more. It is a double whammy, increased price plus even more increased price.

Right. I should have been more explicit. When I said "upgrade", I meant "upgrading the same ticket at a low rate instead of buying a whole new ticket".

 

[buzzgreyhairs]

Dear Mr. Thiele:

Thank you for your e-mail to the DISNEYLAND® Resort. We appreciate you taking the time to share your experience with us.

Unfortunately, due to the frequent misuse of the 6-Day PARK HOPPER® ticket, we no longer provide this as a multi-day ticket option at the Box Office or through our website. We apologize for any disappointment this may cause you and your family.

All of our theme park tickets are nontransferable, meaning the same individual must use all available days. Additionally, all of our ticket media is not for resale, may not be bartered, or exchanged for goods, services, and benefits.

You may be interested to know that there are various travel companies that will provide multi-day tickets for more than 5 days, however, they are usually restricted to Guests who are visiting from out of the country.

We can assure you that we try to meet the diverse needs of our Guests by offering a wide variety of ticket types. Please know that your comments are important to us and have been shared with the appropriate management team.

In addition to our multi-day tickets, our Annual Passports are an affordable way for Guests to make multiple visits and experience all our Parks have to offer.

For any additional information on DISNEYLAND® Resort ticket media, please contact General Information & Ticket Sales at (714) 781-4565. Any Cast Member would be happy to assist you.

Again, thank you for contacting us. Comments such as yours are welcomed in that they assist us in evaluating our operation and our success in generating happiness for our Guests. We hope you will have the opportunity to visit the DISNEYLAND® Resort soon and that our attractions and entertainment will delight you in every way.

Sincerely,

Donna Huckabone
DISNEYLAND® Resort
Guest Experience Services

Good appology but no problems fixed

 

[jory29]

Dear Mr. Thiele:

Thank you for your e-mail to the DISNEYLAND® Resort. We appreciate you taking the time to share your experience with us.

Unfortunately, due to the frequent misuse of the 6-Day PARK HOPPER® ticket, we no longer provide this as a multi-day ticket option at the Box Office or through our website. We apologize for any disappointment this may cause you and your family.

All of our theme park tickets are nontransferable, meaning the same individual must use all available days. Additionally, all of our ticket media is not for resale, may not be bartered, or exchanged for goods, services, and benefits.

You may be interested to know that there are various travel companies that will provide multi-day tickets for more than 5 days, however, they are usually restricted to Guests who are visiting from out of the country.

We can assure you that we try to meet the diverse needs of our Guests by offering a wide variety of ticket types. Please know that your comments are important to us and have been shared with the appropriate management team.

In addition to our multi-day tickets, our Annual Passports are an affordable way for Guests to make multiple visits and experience all our Parks have to offer.

For any additional information on DISNEYLAND® Resort ticket media, please contact General Information & Ticket Sales at (714) 781-4565. Any Cast Member would be happy to assist you.

Again, thank you for contacting us. Comments such as yours are welcomed in that they assist us in evaluating our operation and our success in generating happiness for our Guests. We hope you will have the opportunity to visit the DISNEYLAND® Resort soon and that our attractions and entertainment will delight you in every way.

Sincerely,

Donna Huckabone
DISNEYLAND® Resort
Guest Experience Services

Good appology but no problems fixed

Thank you for sharing this with us, this is very disheartening from the most recent response we had heard. This one gives no hope.

They stated:
Unfortunately, due to the frequent misuse of the 6-Day PARK HOPPER® ticket, we no longer provide this as a multi-day ticket option at the Box Office or through our website.

BUT they can still offer a 5 day Park Hopper?!? Seriously, what's the difference to them?

They also stated:
All of our theme park tickets are nontransferable, meaning the same individual must use all available days. Additionally, all of our ticket media is not for resale, may not be bartered, or exchanged for goods, services, and benefits.

I guess this is supposed to be an explanation as to how others were fraudulently abusing the tickets, but it still doesn't explain why a 5 day Park Hopper is ok but a 6 day one is not.

They stated:
You may be interested to know that there are various travel companies that will provide multi-day tickets for more than 5 days, however, they are usually restricted to Guests who are visiting from out of the country.

This is not true at this point AFAIK, unless NZ or Australia is still offering this, but I think they took all options away for Canadians who are visiting from out of the country.

They stated:
We can assure you that we try to meet the diverse needs of our Guests by offering a wide variety of ticket types.

How are they assuring you? You can choose from a 1 through 5 day option, but nothing longer than that, or pay through the nose per day by buying additional passes.

They stated:
In addition to our multi-day tickets, our Annual Passports are an affordable way for Guests to make multiple visits and experience all our Parks have to offer.

I am thinking... so many guests do not live close enough to merit multiple visits in a year.

So... what I am hearing in the reply that they sent you is...

So sad, too bad.

 

[emacat]

We always do 6 day passes when we go, and I called and debated this with Disney. She couldn't understand why I was annoyed that I have to buy EXTRA 1 day passes, so that we can get our six days. I tried to point out to her that they are getting 6 days worth of money from me to stay on site, so why can't I still get a 6 day ticket?
I think this means DL must want me to visit another park 1 day of our trip. Actually, that may be interesting, since we're such DL fans we never normally get to any of the other parks....

 

[ValpoCory]

Unfortunately, due to the frequent misuse of the 6-Day PARK HOPPER® ticket, we no longer provide this as a multi-day ticket option at the Box Office or through our website. We apologize for any disappointment this may cause you and your family.

All of our theme park tickets are nontransferable, meaning the same individual must use all available days. Additionally, all of our ticket media is not for resale, may not be bartered, or exchanged for goods, services, and benefits.

...

Sincerely,

Donna Huckabone
DISNEYLAND® Resort
Guest Experience Services

Thank you for that response. At least this is confirmation of what many of us surmised. That the removal of the 6-8 day passes was done primarily to curtail fraud.

But at the same time, this information helps us DISers. We now know how to address them, highlighting methods to ensure the legitimacy of potential 6-8 day ticket purchasers.

 

[ValpoCory]

Thank you for sharing this with us, this is very disheartening from the most recent response we had heard. This one gives no hope.

I respectfully disagree. Now that we know their motives, we can more specifically contest them. We all need to write again and request DLR bring in the biometric ticketing system and enable the longer tickets.

They stated:
Unfortunately, due to the frequent misuse of the 6-Day PARK HOPPER® ticket, we no longer provide this as a multi-day ticket option at the Box Office or through our website.

BUT they can still offer a 5 day Park Hopper?!? Seriously, what's the difference to them?

Since we now know fraud is the reason, that tells us the change is mainly cutting an 8 day pass down to a 5 day pass.

 

[jory29]

We always do 6 day passes when we go, and I called and debated this with Disney. She couldn't understand why I was annoyed that I have to buy EXTRA 1 day passes, so that we can get our six days. I tried to point out to her that they are getting 6 days worth of money from me to stay on site, so why can't I still get a 6 day ticket?
I think this means DL must want me to visit another park 1 day of our trip. Actually, that may be interesting, since we're such DL fans we never normally get to any of the other parks....

Good for you for getting your point across verbally, excellent! Even if they did nothing then, the more who speak up about this point, the more they may decide something needs to be done.

Thank you for that response. At least this is confirmation of what many of us surmised. That the removal of the 6-8 day passes was done primarily to curtail fraud.

But at the same time, this information helps us DISers. We now know how to address them, highlighting methods to ensure the legitimacy of potential 6-8 day ticket purchasers.

My only concern about this is that I personally was just told that they stopped offering them because they 'weren't selling very well.' IF that was true, then the 6 day tickets were less of a problem for fraud than the 5 day tickets... in which case I wonder about whether they are stopping the longer day passes due to fraud, or if they are looking for excuses.

But yes! We can encourage them to discourage fraud. And let them know we don't mind going through certain protocol to ensure we are going through the appropriate (legit) channels both to purchase and use our 6, 7, etc. day Park Hoppers.

Disney should know, they can do anything - if fraud is a problem, they can get someone working on it and fix it. They could bring back the longer day Park Hoppers. I hope they do.

I respectfully disagree. Now that we know their motives, we can more specifically contest them. We all need to write again and request DLR bring in the biometric ticketing system and enable the longer tickets.



Since we now know fraud is the reason, that tells us the change is mainly cutting an 8 day pass down to a 5 day pass.

I agree writing them again would be a good idea, expressing an interest in a biometric system and/or photo ID/signatures/mandatory ticket checks, etc.

My concern is in case this is NOT a real reason (I worry that they may be saying this is a problem, but why haven't they done anything sooner to curtail this fraud?) I feel they don't want people in the parks who can't pay top dollar for what they see as top product, and which I agree is top product. Top dollar being if you pay for additional regular Park Hopper passes that go past the 5 day Park Hoppers.

Penalizing guests who want to stay longer and spend more money is ridiculous, and it would take nothing for them to start this up again.

In the meantime, I am still waiting for a response from Disney, and expect one very shortly, so will keep everyone posted.

Thanks again, ValpoCory, for always thinking things over thoroughly, and for voicing your opinion, I respect that, and appreciate your attentiveness to this thread.

 

[Luisa]

Personally, coming all the way from New Zealand a 5 day pass is NOT enough! I'm in the works of planning a trip to Disneyland next fall and am planning on 7 days full of Disney parks goodness! At the end of the day, if push came to shove, we will just be buying a 5 day park hopper pass and a 2 day park hopper pass. This just pushed the cost up on an already expensive holiday. However...Disney is so worth it

Expedia still has 14 day passes for Australian residents, I imagine it will be the same for NZ. Sorry everyone else!

Sent from my iPhone using DISBoards

 

[jory29]

Expedia still has 14 day passes for Australian residents, I imagine it will be the same for NZ. Sorry everyone else!

Sent from my iPhone using DISBoards

Glad they still offer that. You folks do really need that option. So do EAST coast USA guests, Canadian, etc. etc. etc. Maybe not 14 days for us, but c'mon at least bring back what you used to have, Disney, and what so many people planned vacations around for so long.

Thanks for letting us know they are still available, and thanks for your support!

 

[Mouser172]

I am a little peeved that disneyland does not sell 6 day park
hopper tickets anymore. My wife and I are planning a trip for october
and will most likely just buy a 5 day pass and go somewhere else on our
extra day. We would have loved to spend all 6 days at your wonderful
park but buying an extra day for full price is unreasonable.
Please consider bringing back the 6 day passes as I'm sure many of
your guests would appreciate it. As of now the decision is making a lot
of people angry and diminishing the whole disney experience.
Thank you for your time and have a great day

-------------------------------------------------------------------------

Thank you for your e-mail to the DISNEYLAND® Resort. We appreciate you
taking the time to share your experience with us.

We are concerned with the disappointments you mentioned in your e-mail.
As you are aware, our goal is to provide the finest service and
accommodations. Please be assured we do take our Guest comments very
seriously, and take them into consideration when evaluating our
operation. Your remarks have been forwarded to the appropriate leaders
so they are aware of your experiences.

It is never an easy decision to modify our ticket offerings, and we
offer our apologies for any disappointment this may cause. Please know
that, any change in the DISNEYLAND® Resort ticket offerings are only
made after thorough research.

Again, thank you for contacting us. Comments such as yours are welcomed
in that they assist us in evaluating our operation and our success in
generating happiness for our Guests. We hope you will have the
opportunity to visit the DISNEYLAND® Resort soon and that our
attractions and entertainment will delight you in every way.

Sincerely,

Lauren Brooks
DISNEYLAND® Resort
Guest Experience Services


Received date: 8/24/12

 

[jen541]

I've been lurking since page one, keeping up in hopes of seeing some progress for our upcoming trip in late September/early October.

We're staying at DLH for 7 nights, airfare for 4, Halloween Party tickets... Money, money, money, you've heard it all already. It has taken us a very long time to save up and you can imagine our Disney magical happiness when we finally purchased our non-refundable/changeable airline tickets... in May… right BEFORE they announced the 5 day max.

After emailing twice asking them to take in consideration that we purchased our airline tickets before this all took place and that I was spending a massive amount of money at the DLH, NOT on an offsite hotel (even willing to show proof of purchase date on airline tickets)... I received the same standard, discouraging and disheartening reply and gave up and bought 5 day passes, though we were hoping for 8. However, if I had not already paid so much non-refundable money toward our trip, we would not be going at all. We live too far for 5 days only.

I feel insulted by my beloved Disney, disregarding my (and all of our) loyalty to more than just a "theme park" but a lifelong love. Not only do I feel insulted by the double whammy of the price increase (which alone I can deal with) and the limit of 5 days, it is with a heavy heart I can tell you that the Magic has completely disappeared and here is why...

Due to a very long time of planning/saving/budgeting and non-refundable dates set, we CAN NOT afford extra 3 day passes even if we wanted to buy them. It makes me sick knowing how much money Disney is getting out of my very hard earned money and we have to resort to lurking around outside of the parks for 3 of our 8 days, kids wishing we could go in, and me, wishing I hadn't spent so much money just to be kicked in the behind.

Shame on Disney for putting their fans through this, because from what I gather, whatever excuses they might have; fraudulent misuse, the need to control over attendance, didn’t sell enough 6 day passes, I have seen more than enough viable suggestions on this thread of ways to control it all. Disney isn’t stupid; they can find an answer to any problem… which leaves me to somewhere I never wanted to go… that they are just getting greedier and greedier and it is making them look like hypocrites who say they care!

*******************************
Feeling bad about such a sad report on something I so love,
jen541

 

[safetybar]

Is there anything stopping us from purchasing the extended passes from the Australian Expedia site?

 

[Lucille1963]

Jen541 (((((hugs)))))

Has anyone figured out the email addresses for those further up the food chain?

 

[Brian Noble]

Is there anything stopping us from purchasing the extended passes from the Australian Expedia site?

From www.expedia.com.au:

Please note: The 14-Day Disney Vacation Package with Park Hopper Option is only available to residents of Australia. Please note that if you book this ticket option, Disney requires valid Australian photo identification at the time of ticket pick-up. Tickets for the 14-Day Disney Vacation Package with park Hopper Option will not be surrendered without this verification.

 

[jory29]

I am a little peeved that disneyland does not sell 6 day park
hopper tickets anymore. My wife and I are planning a trip for october
and will most likely just buy a 5 day pass and go somewhere else on our
extra day. We would have loved to spend all 6 days at your wonderful
park but buying an extra day for full price is unreasonable.
Please consider bringing back the 6 day passes as I'm sure many of
your guests would appreciate it. As of now the decision is making a lot
of people angry and diminishing the whole disney experience.
Thank you for your time and have a great day

-------------------------------------------------------------------------

Thank you for your e-mail to the DISNEYLAND® Resort. We appreciate you
taking the time to share your experience with us.

We are concerned with the disappointments you mentioned in your e-mail.
As you are aware, our goal is to provide the finest service and
accommodations. Please be assured we do take our Guest comments very
seriously, and take them into consideration when evaluating our
operation. Your remarks have been forwarded to the appropriate leaders
so they are aware of your experiences.

It is never an easy decision to modify our ticket offerings, and we
offer our apologies for any disappointment this may cause. Please know
that, any change in the DISNEYLAND® Resort ticket offerings are only
made after thorough research.

Again, thank you for contacting us. Comments such as yours are welcomed
in that they assist us in evaluating our operation and our success in
generating happiness for our Guests. We hope you will have the
opportunity to visit the DISNEYLAND® Resort soon and that our
attractions and entertainment will delight you in every way.

Sincerely,

Lauren Brooks
DISNEYLAND® Resort
Guest Experience Services


Received date: 8/24/12

I highlighted in bold the really great part about your letter. Thanks for sharing that with us. I am sorry you got such a neutral, non-personal copy and paste reply. I wonder if their research has shown that taking away something like that is making people feel very upset. (?)

I've been lurking since page one, keeping up in hopes of seeing some progress for our upcoming trip in late September/early October.

We're staying at DLH for 7 nights, airfare for 4, Halloween Party tickets... Money, money, money, you've heard it all already. It has taken us a very long time to save up and you can imagine our Disney magical happiness when we finally purchased our non-refundable/changeable airline tickets... in May… right BEFORE they announced the 5 day max.

After emailing twice asking them to take in consideration that we purchased our airline tickets before this all took place and that I was spending a massive amount of money at the DLH, NOT on an offsite hotel (even willing to show proof of purchase date on airline tickets)... I received the same standard, discouraging and disheartening reply and gave up and bought 5 day passes, though we were hoping for 8. However, if I had not already paid so much non-refundable money toward our trip, we would not be going at all. We live too far for 5 days only.

I feel insulted by my beloved Disney, disregarding my (and all of our) loyalty to more than just a "theme park" but a lifelong love. Not only do I feel insulted by the double whammy of the price increase (which alone I can deal with) and the limit of 5 days, it is with a heavy heart I can tell you that the Magic has completely disappeared and here is why...

Due to a very long time of planning/saving/budgeting and non-refundable dates set, we CAN NOT afford extra 3 day passes even if we wanted to buy them. It makes me sick knowing how much money Disney is getting out of my very hard earned money and we have to resort to lurking around outside of the parks for 3 of our 8 days, kids wishing we could go in, and me, wishing I hadn't spent so much money just to be kicked in the behind.

Shame on Disney for putting their fans through this, because from what I gather, whatever excuses they might have; fraudulent misuse, the need to control over attendance, didn’t sell enough 6 day passes, I have seen more than enough viable suggestions on this thread of ways to control it all. Disney isn’t stupid; they can find an answer to any problem… which leaves me to somewhere I never wanted to go… that they are just getting greedier and greedier and it is making them look like hypocrites who say they care!

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Feeling bad about such a sad report on something I so love,
jen541

I ended up highlighting in bold everything that I thought was so important. Very well stated! Disney, are you even reading these emails??? These posts are making me feel so sad.

Jen541 (((((hugs)))))

Has anyone figured out the email addresses for those further up the food chain?

I've not yet looked into it, am waiting to hear back from Disney but it appears they do not want to email me back yet. They knew I was the thread poster, and I had replied directly back with all correspondence so I would have assumed an immediate response as the 2nd time I wrote in, I got an immediate response. Maybe they are thinking of what to say. It does look like they don't plan on changing the ticket structure, so I will start looking into taking this to the press and see if we can't garner a little more attention to this matter.

From www.expedia.com.au:

Thanks, yes, you do have to be an Australian resident in order to be allowed to purchase the 14 day Park Hopper tickets. Sooooo.... there was no fraud on 14 day tickets? Showing ID worked to prevent that? Hmmmm... are you listening, Disney? (Why not get everyone to show ID for the 6 and 7 day Park Hopper tickets, and have them sign the tickets, in a similar procedure to what your Australian guests have to do.)

Edited to add: I did submit a new email to Disney just now, (also forwarded the one from the 27th that had no response yet), and urged for someone to personally contact me. I let them know I will be sharing any information they provide to me, to all of you on the DISboards. With almost 10,000 views, this thread is definitely both raising awareness and interest, and it is my utmost hope that Disney understands the situation in it's entirety by now, so that they will see the flaws behind the research/reasoning over eliminating the longer-than-5-day Park Hopper tickets. Business mistakes are made all of the time in day to day life, but they can also be remedied.

 

[buzzgreyhairs]

Now theres an idea!! I wonder if this can work, please let us know.